This O'Reilly's Auto Parts store in Antioch offers exceptional customer service, characterized by their friendly and professional approach. Their range of tree services includes complimentary diagnostic checks and battery charging, which I found to be valuable and was previously unaware of.
Additionally, they offer a rewards program that can lead to further savings on purchases. I suggest checking online for part availability before visiting the store or calling ahead to ensure both compatibility with your vehicle and that the part is stocked. Overall, I was impressed by the knowledgeable and courteous staff at this location, making it a reliable choice for auto parts needs in the Antioch area.
We were actually at the Chinese Rice Bowl store next door. We were ordering a few items and one of our party has stomach sensitivities and takes Rx for it and is vegetarian. She asked for sauted Green Beans and was told "NO." Asked again and was told NO because they won't taste good. The vegetarian was told they could saute them with a white garlic sauce that had chicken stock. We left with no food.
This place is sooo bad. First of all they hire little kids that don’t know nothing. I went to get a headlite for my car. They sold me the wrong one I went back and they exchange it for another one. They said it was the last one and it was open but I trusted them that it was the right one. So the kid didn’t want to do exchange or I don’t know but he just said ok here forget about the difference because the one I wanted was more than the previous one. I get home and the lite bulb was use already someone had put the used one in the package that’s why it was open. So I go back and his telling me that I must of put the use one there just to get a new one WHAT!!!! Ridiculous I just want my headlite fix and now I need to pay double because of stupid little kids. Don’t know how to interact with customers (ANTHONY). Bad bad service.
After feeling ripped off at an oil change place, Brian helped me find the bulb I needed and offered to help me replace it. I was in and out in 5 minutes at $30+ cheaper! Thank you Brian!
Great staff, good prices, but I would double check with autozone or other car businesses as well. Because I have found cheaper deals elsewhere but this place has also been the cheapest for other deals. Like I said staff is always great, their parking lot is small and shared with a auto shop so parking can not be so good sometimes. Other than that. Love this locstion and the store.
Called in for a part on 8/31 and told me it'd be there at 430pm, never showed. The employee told me then that it'd be there the next day in the morning 9/1 and they would call. It's Friday 9/2 and I'm still waiting on that call!! Guess I won't rely on this o'Reilly's for anything!
We went there and was pleasantly helped my Yuri. He was so professional and really went out of his way listen and then helping us to figure what we needed. Please thank him for us
Part was defective and I had to get another one but it was bad too now I gotta find a mechanic to replace the power steering pump a 3rd time! It really ticks me off.
Went in to buy some supplies that I'm not too familiar with. They have two people helping one person. Plus a number of other people in the store. I could not get anyone to help me.
Just buying oil and window wash but found out the customer service here was superior. While my husband and I had put the oil in our minivan (front of the store) we lost the oil cap. We spent time ourselves looking for it on the ground and in the engine and could not find it. Out comes the Manager (Frank) and finds it.Asked for no tip and just smiled and shook hands.
I went for a side post battery they said they had one made me wait and did not have it in stock. So i had to call AAA to come give me a side post battery because my car battery died right in front the place. So to put it all in one they sucked i had a horrible experience and will not be back.....auto zone here i come
I stay in oakley but always come to this store because of the great customer service, and how friendly they are and its not fake nice they are really nice. And they know their product.
The employee are wanna be mechanics with poor customer service. They are stubborn and quick to start an argument. The tools tool they let you use for basic repairs are mostly missing. The ones that are there are dirty and sticky.
great customer service, great people, i shop there all the time and have never had any problems with them. if you need parts for your vehicle id stop by the deer valley oreilly
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