Honestly spent 4 hours waiting for my car to have two tires put on and the wheels rotated. My appointment time was 11:00am, got my car at 3:22pm. So my suggestion is spend the extra hundred at les schwab for better service and care. (barely got an update on my car unless I specifically asked)
I’ve been using WheelWorks in Livermore for the last 10+ years. I’ve always received top-notch service from Tom to Alisha! They’ve always been amazing and help me in every single way situation I’ve had. I love the lifetime alignment package and they are always accommodating. We’re moving out of the area and Alisha gave me a recommendation of where to go where we’re moving. I truly appreciate the service and professionalism the last decade!
I live near the Livermore location. It’s by far my favorite location. Fast. Efficient with time. Great service. And they will not hold up your day. Love this team!
When I called to check price & possible make appointment, agent automatically included currently running coupon in price he quoted me informing me of this. He asked what time I would like on appointment and was very accommodating when scheduling.
Upon arrival, staff was very pleasant and courteous and had no concerns about me bringing my medium size dog inside during registration and while waiting.
Service took a bit over an hour but included several inspections (air filters, tires inc air preasure, general engine condition, leaking gasket) and they followed up by offering to replace some tires, filters and replace valve gasket, including a written quote good for 30 days after.
Alisha was fabulous with customer service. She helped me back in March 2025 & her service today was much appreciated. She was courteous and very helpful at both of my visits to the Livermore location. And the reason I'll return in the future!
Love the staff here and the service! They always take such good care of my cars. I take every car in the family here. For every issue. Thanks so much to the wheel works team!
I came here for a battery replacement. After the service, my OBD diagnostic port stopped working. However, I had to leave for a trip and couldn't return to the shop for 2 weeks.
When I finally got back and asked them to check it, the manager claimed they 'didn't know' if they caused it. Instead of taking 5 minutes to help a customer, he demanded a $180 diagnostic fee just to look at the fuse.
The reality check: I drove straight to AutoZone. A helpful staff member used a tool, diagnosed the blown fuse, and helped me fix it in 3 minutes for FREE. Total cost? $5 for the part.
It was indeed a fuse blown during the battery swap. Wheel Works tried to charge me $180 to fix a $5 problem they created. Shameful service.
Had a slow leak in a tire. The guys got it fixed within a couple of hours after bringing it in without an appointment. Great folks and service. Have done business with Wheel Works a few times before and it’s always been excellent
Need 6 stars or more!! Advisor Alisha was incredible. Took care of an emergency tire replacement during a busy weekend. She handled all of the waiting customers with grace and ease. Many thanks and a Merry Christmas to Alisha and the crew. I would HIGHLY recommend.
Alisha and Richey take good care of my family's cars. They provide fast service.They're very honest about any repairs and they are a pleasure to deal with.
The experience was great, friendly staff. Richie was assisting me and guiding me in b the alignment contract which covers for life. Great place and customer service.
I’ve been coming here for about 2-3 years now and I get my tires here and recurring oil changes/tire services/front and rear break etc. I love this place. The one thing they can improve on is to have some coffee cart for those of us waiting.
I received excellent customer service for getting my tires replaced! They also did a thorough check of the car and provided me recommendations to prevent future issues. I would definitely recommend to anyone who needs it.
I have used this store for the last 5-7 years for all of my cars, including the latest Mercdes Benz S Class and a GLC Coupe for installing my custom wheels and tires, as well brakes and oil changes, flat repair etc!
They have also installed my own custom and wheels on all of the cars without any problems!
Richy was extremely helpful throughout the entire process of getting my brakes looked at! He even helped me out when it came to using the coupons provided in the site and recommending me best times to get work done. I didn't have this experience before, so I know if I have any issues I should just ask for Richy!
1) Reservation system is easy. 2) Arturo was very good in helping me understand what needs to be done, showing me the different options available for the best value. 3) Diego was great in even showing to me why he recommended a new set of tires.
They were quick and courteous during my appointment. They explained everything that needed to be done on my car and answered all my questions clearly. They were excellent, and I will return!
We got flat tire and the tires were really bad. Sam helped so much with right information and details. He is an asset and the whole Wheelworks team worked together to help us out. I recommend this location 100%. Thanks.
I have been coming to wheel works for a long time. Alisha is my go to advisor. I would highly recommend Livermore wheel works Ask for Alisha, she is very knowledgeable and her customer service is exceptional.
I have all my cars serviced at Wheel Works plus tire purchases. Service is good and staff always enjoy to work with. I have the lifetime alignment on all my cars and always have oil change, tire rotation every 5k. Great savings!
Quick prompt service! Professional and helpful staff as well. The advisor (Richie) helped me find the right tire for my truck, making the process smooth and easier. Richie also gave me an estimate of how long it would be to complete the service and he was dead on right so thanks! I’ll be back with my other vehicle for tires at this Wheel Works.
Kudos to Richey, Alicia and Sam for great customer service while my vehicle was being serviced. Originally, I needed the AC checked. AC was generating very warm air not the usual cold air. I called Livermore Wheel Works as soon as it was open and explained the problem. Richey told me to bring in the car. I was there after an hour. Richey checked the vehicle in. I asked for the nearest Starbucks or coffee shop. I had medication to take for the right shoulder muscle strain. Med needed to be taken with food. Both Richey & Alicia directed me to a Starbucks, which was three long blocks away. While waiting, Alicia called regarding about the AC. I knew already, that the Kia was due for a new battery...Alicia explained about the current promotion Wheel Works had. She told me $40 credit will be given. As I continued to wait, I decided to visit Wheel Works app to see what coupons were available. I noticed the promotion Alicia mentioned. I saw the $5 off for each windshield wiper, coupon expiring 9/30. I called and Sam answered. And I added replacement wipers. Sam told me Kia will be ready within the hour. He took care of checking my Kia out with my payment. I almost forgot. Car needed reset. Richey came to the car and did the reset. Thank you to Richey, Alicia and Sam for great customer service...
I have been coming to this wheel works for 6 years now. The customer service is great and friendly and when I come in they always are truthful on what my car needs at the moment.
Took her SUV in to get tires and wheel alignment Everybody at the store was really friendly and helpful. Car came out on time and as promised. Art was In charge and took care of our car.
Richie at Wheel Works is hands down the best. He treated me with respect, gave me honest advice, and made sure the work was done right the first time. The service was fast, the quality was excellent, and I left knowing I could trust them with my car every time. I will definitely be coming back.
I can’t say enough good things about my experience with Wheel Works! From start to finish, the service was outstanding. Richie, the service manager, went above and beyond to make sure everything was handled quickly, professionally, and with genuine care.
Not only is Richie extremely knowledgeable, but he also takes the time to explain everything clearly so you feel confident about your choices. He treated me like more than just a customer. He made me feel like a valued guest. The work was done promptly, the quality was top-notch, and Richie’s friendly, professional attitude made the whole process stress-free.
If you’re looking for excellent service, fair prices, and someone who truly stands behind their work, go see Richie at Wheel Works. He’s the reason I’ll be coming back and recommending Wheel Works to everyone I know!
Dropped in over the weekend with a punctured tire and was really impressed with how quickly and smoothly everything was handled. Even without an appointment, the team accommodated me right away. The entire crew was friendly, professional, and made the whole experience stress-free.
Thank you so much to the entire Wheel Works team for the excellent service and warm attitude — truly appreciated!
5584 La Ribera St, Livermore, CA
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