Wheel Works in
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Address:2868 Las Positas Rd, Livermore, CA, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Tire shop
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Website:
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Zip Code:94551
Working Time and Location
What clients say about Wheel Works in Livermore (CA)
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$3500 worth of work for nine of which even got done or done the right way they let me drive off with my rear brake line clamped , no abs sensor and all my check engine lights on. It's not the employees fault it's the manager and the owner
Oct 22, 2025 -
Found a screw in the tire on Sunday morning and they are one of a few places open and actually answered the phone. They must have a very busy Sunday as Alicia the front desk lady and Daniel the technician stayed after 5pm to get my tire fixed. Thank you!
Oct 13, 2025 -
They were quick and courteous during my appointment. They explained everything that needed to be done on my car and answered all my questions clearly. They were excellent, and I will return!
Oct 07, 2025 -
These guys work so fast and they’re always friendly. Richie and Sam are so friendly and accommodating. I will always bring my car here.
Sep 30, 2025 -
We got flat tire and the tires were really bad. Sam helped so much with right information and details. He is an asset and the whole Wheelworks team worked together to help us out. I recommend this location 100%. Thanks.
Sep 28, 2025 -
I have been coming to wheel works for a long time. Alisha is my go to advisor. I would highly recommend Livermore wheel works Ask for Alisha, she is very knowledgeable and her customer service is exceptional.
Sep 21, 2025 -
Arthur is the best! He deserves a raise, came in with a small bolt and he had it fixed in no time on a Sunday too! i’m forever grateful, my husband is out of town and i couldn’t be without a vehicle.
Sep 21, 2025 -
I have all my cars serviced at Wheel Works plus tire purchases. Service is good and staff always enjoy to work with. I have the lifetime alignment on all my cars and always have oil change, tire rotation every 5k. Great savings!
Sep 19, 2025 -
Quick prompt service! Professional and helpful staff as well. The advisor (Richie) helped me find the right tire for my truck, making the process smooth and easier. Richie also gave me an estimate of how long it would be to complete the service and he was dead on right so thanks! I’ll be back with my other vehicle for tires at this Wheel Works.
Sep 17, 2025 -
Kudos to Richey, Alicia and Sam for great customer service while my vehicle was being serviced. Originally, I needed the AC checked. AC was generating very warm air not the usual cold air. I called Livermore Wheel Works as soon as it was open and explained the problem. Richey told me to bring in the car. I was there after an hour. Richey checked the vehicle in. I asked for the nearest Starbucks or coffee shop. I had medication to take for the right shoulder muscle strain. Med needed to be taken with food. Both Richey & Alicia directed me to a Starbucks, which was three long blocks away. While waiting, Alicia called regarding about the AC. I knew already, that the Kia was due for a new battery...Alicia explained about the current promotion Wheel Works had. She told me $40 credit will be given. As I continued to wait, I decided to visit Wheel Works app to see what coupons were available. I noticed the promotion Alicia mentioned. I saw the $5 off for each windshield wiper, coupon expiring 9/30. I called and Sam answered. And I added replacement wipers. Sam told me Kia will be ready within the hour. He took care of checking my Kia out with my payment. I almost forgot. Car needed reset. Richey came to the car and did the reset. Thank you to Richey, Alicia and Sam for great customer service...
Sep 09, 2025 -
although the technicians did their best to assist my truck just wasn't fixed to safe operation standards. . We were charged $3200. All I wanted was the front brakes and the rear brakes and two front tires. Oh wow just checked again and they charged 3800. I feel like we were taken advantage of. They didn't provide part numbers or use factory parts I really wish ai would stop generating fake reviews so that people actually got more of a perspective on the work done here.
Sep 01, 2025 -
I have been coming to this wheel works for 6 years now. The customer service is great and friendly and when I come in they always are truthful on what my car needs at the moment.
Aug 25, 2025 -
Took her SUV in to get tires and wheel alignment Everybody at the store was really friendly and helpful. Car came out on time and as promised. Art was In charge and took care of our car.
Aug 17, 2025 -
They are great! I thought my day was ruined when I found a bolt in my tire and I was loosing air. I had an important meeting. I walked in and they seemed busy but asked me right away what I needed….helped me repair my tire in 10 minutes!!! Very friendly!!!
Aug 14, 2025 -
Richie at Wheel Works is hands down the best. He treated me with respect, gave me honest advice, and made sure the work was done right the first time. The service was fast, the quality was excellent, and I left knowing I could trust them with my car every time. I will definitely be coming back.
Aug 08, 2025 -
I can’t say enough good things about my experience with Wheel Works! From start to finish, the service was outstanding. Richie, the service manager, went above and beyond to make sure everything was handled quickly, professionally, and with genuine care. Not only is Richie extremely knowledgeable, but he also takes the time to explain everything clearly so you feel confident about your choices. He treated me like more than just a customer. He made me feel like a valued guest. The work was done promptly, the quality was top-notch, and Richie’s friendly, professional attitude made the whole process stress-free. If you’re looking for excellent service, fair prices, and someone who truly stands behind their work, go see Richie at Wheel Works. He’s the reason I’ll be coming back and recommending Wheel Works to everyone I know!
Aug 08, 2025 -
This place was recommended by my supervisor. Service was fast and good. The techs are quite observant and were able to find exactly what I was looking to have answered.
Aug 08, 2025 -
Called the day before to get an alignment. Scheduled at 1 pm, then they called me back to reschedule at noon. Told me it was going to be an hour. I come back and hour and a half later and they havent started on my car yet. Whats the point in scheduling if they dont uphold it?
Jul 27, 2025 -
Dropped in over the weekend with a punctured tire and was really impressed with how quickly and smoothly everything was handled. Even without an appointment, the team accommodated me right away. The entire crew was friendly, professional, and made the whole experience stress-free. Thank you so much to the entire Wheel Works team for the excellent service and warm attitude — truly appreciated!
Jul 27, 2025 -
Exceptional service provide. Everyone was professional, upfront and made me feel valued. Tyrese explained the process In an easy to understand manner. They kept me up to date on everything and did great work. Definitely recommend
Jul 19, 2025 -
I have used this store for the last 5-7 years for all of my cars, including the latest Mercdes Benz S Class and a GLC Coupe for installing my custom wheels and tires, as well brakes and oil changes, flat repair etc! They have also installed my own custom and wheels on all of the cars without any problems! The team and service manager have been great! Thanks again Wheelworks Livermore Dawud Bey
Jul 08, 2025 -
I had a truly excellent experience. While I wouldn’t consider myself especially knowledgeable about cars, Diego took the time to walk me through everything with clarity and patience. He explained each detail in a way that was easy to understand, without ever coming across as condescending. He’s not only highly skilled but also genuinely cares about helping customers feel informed and confident. A great experience all around — Diego is a standout service tech.
Jun 25, 2025 -
I had an excellent experience during my last visit. The customer service was outstanding, and my car was handled with great care. The staff were knowledgeable, courteous, and overall impressive. Diego, in particular, was exceptionally insightful—he clearly explained the services performed on my vehicle and demonstrated a high level of expertise. I highly recommend coming here for anyone seeking professional and reliable automotive service.
Jun 25, 2025 -
1) Reservation system is easy. 2) Arturo was very good in helping me understand what needs to be done, showing me the different options available for the best value. 3) Diego was great in even showing to me why he recommended a new set of tires.
Jun 22, 2025 -
Poor customer service from the get go. I suspect the person heping was a service tech. If a company is going to allow service techs to represent the front of the business, they definitely need to COACH/EDUCATE personel. This person did not even know what services they offered. Was more concerned with setting appointment so as to not perform any services. Sad.
Jun 19, 2025 -
I love this location, the team and management are really on top of it. They're very knowledgeable and won't steer you wrong, also very capable of a wide variety of vehicle repairs. Steve and Felicia make a great team, keeping customers informed and giving you clear details. You definitely are in good hands with this team.
Jun 02, 2025 -
Worst facility. Walked in at 9:50 am for my 10 am scheduled appointment. Lady at counter told me it will take one and half hour and i can either wait or whatever sails my boat. Came back at 11:30 am and i was stunned to see the work on car didn’t even start. They didn’t even move the car from the parking spot. Strange and so embarrassing i must say. Wasted my 1.5 hours for nothing. What a stupid facility with stupid people there who know nothing about customer service and timely communication.
May 18, 2025 -
I always have a good experience with my oil changes in Livermore. I always receive the best customer service from Arthur Clemons. I give them 5 stars
May 10, 2025 -
Sam showed me great hospitality. Greeted me with a smile and helped me get everything I needed done for my car. Awesome guy he definitely made my experience better!!!
May 09, 2025 -
I had the pleasure of getting my moms car serviced at this shop. I assumed I'd take it for some maintenance work and the tech Marcelo let me know that the battery was very low to consider replacing it soon. Had he not told me I am sure that car would've have left my mother stranded somewhere. At the end I came out with a well serviced car, wheels on point and a new battery. The car has been running great, no complaints there. I do plan on having this team service my other vehicles. I have been recommending this shop to my friends and family. It truly is rare to find a shop that won't attempt to upsell you. Definitely a keeper. Oh and by the way Alicia ROCKS!!!
May 09, 2025
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