Made an appointment online. They didn't show. I spent hours having to check back to see if they were coming and eventually they cancelled. See texts attached. Very unprofessional.
Amazing communication, incredibly patient, and a pleasure to work with. Pricing was better than many other companies I’ve debated and researched. I reserved a 12 cubic yd dumpster and it was more than enough for the work I was doing. I 100% recommend to work with junk king!
The best team and price I use them at least once every 3 months if not more. Cannot wait for cleanup day so I use them yo help With keeping things in order
My family moved out of a condo, and they left garbage in two green containers that didn’t belong there, and the landlord was throwing a fit. So we needed a junk hauler to come and remove the garbage and get rid of it. First of all, it was difficult finding a hauler that would call you back. Finally, I got in touch with Junk King of Contra Costa but I got the runaround. I had to repeatedly tell them that I needed a quote right away, as I was checking with other haulers to get quotes for comparisons, and they told me I could send them pictures in order to give me a quote right away. I sent the pictures but again no one will call me back so I had to call them again. They finally gave me a quote over the phone after 6 PM. Society has changed so much. This incompetency is quite common with business nowadays. I was not pleased with the overall service I received from this company. But, I was in a bind, so I had to go with what they provided.
Absolutely terrible and unprofessional l. Would never use them again and would NEVER recommend. Threw my couch and loveseat over a third floor railing not even carrying it down the stairs when they had 2 guys. One of which was a literal body building giant. That however does NOT mean he can just man power his way through peoples houses damaging walls, breaking lights and then so carelessly, recklessly, unprofessionally throws the furniture over the outdoor railing?? 0 stars. Awful. Do not use them.
First appointment - no show - called 4 pm for a 12 to 2 pm window saying truck broke down and if they can come at 5pm - complained and got rescheduled to Tuesday
Second appointment - got a call saying we can’t make it in time for a 2-4 schedule and can you disassemble the machine as we might not have the tools. I mean why would I pay $200 only for me to disassemble the machine - I could at that point just move it myself if I could do that
Cancelled and booked with competitor I have them 2 chances to rectify I can never rely on them again.
I enjoyed my experience and they were very awesome and quick. I appreciated it and made my move smooth. It was same day service, a estimate a great price and handled my stuff on the spot
I bought new metress though AMAZON , and this company must to come pick it up but didn't do and realize that the driver report to no one waren't there so, couldn't pick it up. Totally liying ,there were 4familly member in the home and the thing is mettress sit out side. Hey driver who report untrue thing that i wish keep lying just like now for your company . So, disspointed and DO NOT USE THIS COMPANY!!
Had an appointment for furniture pickup with the Contra Costa County franchise. As the end of my arrival window approached I reached out to customer service for an ETA update. They told me the team appeared to be enroute and that I would receive a call in 5-10 minutes. About an hour passed with no update so I called again, same response. The customer service team couldn't get in contact with the pickup crew but they would call me in 5-10 minutes. Yet another hour passed with no contact. An hour or so after my window another team not originally assigned to my appointment reached out to me and came to make the pickup. They were great. Helpful, quick, and respectful. I feel like the customer service team did they best they could but overall not happy with my experience today. Would have given less stars if it hadn't been for the customer service team and the team that eventually helped me. Have had good experiences with Junk King in the past so not sure what happened this time around
After doing a price-comparison with our regular waste management company, it cost 50% less to use Junk King with better perks including more flexibility on allowable items, accepting e-waste and appliances, mattress option, and more rental time. The team is great to work with — excellent communication re delivery and pick-up, transparent pricing, and flexibility. Highly recommend and will use for future needs.
Very easy to book! Driver was on time, very cordial, fast and efficient! Excellent service! I just moved and had a bunch of boxes and junk to pick up! I highly recommend their services!
Absolutely amazing service every time I had to call, they showed up promptly, Miguel and his partner were so fast and efficient, they are surely professionals at Tetris too! I would highly recommend Junk King to anyone.
Jung King proved to be the king after all. I procrastinated on a pile on the side of my house for a couple months, adding to it every now and then, got to a point. I decided to see how much it would be to have someone pick it up instead of having a dumpster come. Miguel and Sam took care of the pile in no time and the price was very , very reasonable. Next time I won’t wait so long ,I will call them immediately. They were awesome. Between my first call and when they drove away was only 3 1/2 hours, very timely service. I am very satisfied with their service I would recommend them to anyone who asks about this type of service…
If i could give them a 0 i would. First they arrive 4 hours late, the arrival window was 12-1 they arrived at almost 5. I asked some people to come help but couldnt do anything because the dumpster was not there so wasted their time. By the time they came the sun was almost gone. Offered no compensation nothing. On top of that they add more fees that are not stated anywhere but when the boss calls u for payment. STAY AWAY FROM THEM SCAMS
Scheduled 1:00PM window on a Friday- team showed up, cleared out a 10x10 storage unit in less than 30 mins, received a link to pay. Quick, easy, efficient. Krishna, the owner of Junk King Contra Costa stands behind his brand - after 2 previous engagements that left me frustrated, he resolved everything and ensured I was happy. Sometimes in life it’s not necessarily how well you do something when things are easy, it’s well you bounce back from when things don’t go your way.
Manuel & his assistant were friendly enough & gave me a good price. What made me nervous was the mention of a small tip by Manuel which became a request of $30. for each man. Thinking I had enough for $20 dollars each But finding four fives, that's what I offered. He became testy about it until after saying I was senior citizen & had no extra money on me. He apologized & took the tip money. The 1rst time I used your company a tip was suggested. I was told give what you can afford. I feel that Manuel may treat another woman this way. It's not professional!
Tried Junk King today for the first time and couldn't be happier. They came early and were very professional and hard working. I may mess up the names but many thanks to Esteban and Sen. They were great and I highly recommend them. Fast and efficient and better prices than anyone else around. They are my go to guys from here on our. Thanks a million!!
This is the second time using the Junk King. Great service with reasonable prices and very easy to work with. Both gentlemen were polite, courteous, and professional. I will continue to use them and recommend them to others.
The Junk King representative, Lucky, arrived right on time and was the most pleasant person I’ve spoken to in a very long time. He did anything I wanted, and we had nice chats while he worked. He cleaned up everything and asked if he could do anything more for me. And he was just so pleasant. If I had a business, I would hire him. Thanks to Junk King for having such wonderful employees. I would hire you again anytime.
This will be my third time using Junk King. Great service at a fair price. Pricing and terms are made clear in advance. No surprises like some other junk removal companies. I will continue to use them and recommend to others.
The gentleman that came by to give us an estimate and also the gentleman that came by and took our first (so far) load away were polite, courteous and professional. They showed up within the window agreed upon and advised us prior to arrival. The price was as previously agreed upon with no surprises. They were careful removing everything from the home and didn’t so much as scratch a wall. The only problem we ran into was with the office person who we reached out to in order to find out the accepted methods of payment. We were told that there was no additional fee to pay with a credit card but when we attempted to pay the crew they advised us that there was a 3 percent fee. The crew waited patiently while we ran out to get cash. Overall, it has been a pleasure working with Junk Kings!
It was a day before the new owners took over my house & I was stressing about all the junk still left over. Junk King came the same day. They cleared out everything, including a broken beverage fridge. They even helped take apart foam tile flooring. My stress levels went from 9 to 3 in the 20 mins they were here. Their price beat out every other place I called. The workers were super friendly and fast. I've already recommended them to 2 of my friends and after moving into my next house, I know I'll be calling them again to pick up after my purge!
Don and his crew were quick, professional, and efficient with our junk clean up job, and the prices were reasonable. Very easy to work with and book appointments. Will definitely be using them in the future for our junk hauling needs.
As a property manager, I have had the opportunity to work with numerous vendors, and I must say that my experience with this company has been exceptional. They have demonstrated a high level of responsiveness, politeness, and professionalism. Their follow-up system is great, ensuring that all communication is clear and timely. One of the most impressive aspects is their commitment to honesty in pricing, which is a rare find in this industry. Moreover, they have consistently delivered their services on schedule, which is crucial for my property management needs. Based on these positive experiences, I am confident in saying that I will not be seeking services from any other hauling company.
Their people came to my home on time. They called ahead to remind me and then, they gave a very reasonable estimate. They did the job two days later…excellent workers – – excellent job. My “junk” was very challenging, but they removed it quickly. I would highly recommend them!
They called and offered to come by earlier than my scheduled appointment which happened to work out great! (Also he was very clear there was no pressure to change, they just happened to be near by with extra time). They were very friendly and worked quickly. I asked for a phone quote (they quote you when they arrive for accuracy) and he said I could send pics so he could give it over the phone so that I didn't have to wait. It was excellent! Very reasonable and after they loaded up my old sectional, they charged slightly less than the quote! 100% will use them again this spring after cleaning. Honest, friendly and caring! 10 of 10 would recommend!
5584 La Ribera St, Livermore, CA
Website
