Update: Got my money back. Fight them, they will tow your car without getting any authorization.
Illegal towing and extortion. I parked in an area that does not allow overnight parking, but my car was there for less than 30 minutes. We were told we had to call ahead to make an appointment to pick up the vehicle and were instructed to arrive at 5:30 pm, but the tow company didn’t show up until 6:00 pm. On top of that, the staff was extremely disrespectful and even hung up on us while we were trying to get help.
This is one of the worst companies that I have ever experienced. They come to our apartment complex At ridiculous hours, so that way they can tow vehicles unexpectedly. They Have a contract for our apartment community, which they abuse in order for them to make money. Our apartments are low income community for families seniors and single mothers so when my vehicle has been towed more than five times due to their illegal practices, it’s pretty atrocious. They’ve even went so low to ask the managers of my apartments to lie for them and falsified that they are the ones that are calling to get our vehicles towed, however management has had to tell them to release our vehicles without charges because of the lies and false practices they even towed my vehicle for blocking my own car and stall for less than 10 minutes. I had parked my 2nd vehicle closer in order for me to load luggage as my father had passed away and I was heading to the airport to pay for an emergency flight out however, due to them towing my vehicle I was not able to make that flight. I miss saying goodbye to my father, taking his last breaths, and I did not make his funeral services as the $500 that I was charged in order to get my vehicle out, impacting me financially to where I was unable to pay my rent on time or go to see my dying father. I hate this company as they made me miss my father‘s funeral because of them harassing small apartment communities instead of doing their jobs and actually going out and looking for valid tows. shame on you all Braun towing for being money, scoundrels and targeting poor low income families in order for you to keep your lights on
My friend's car was towed from my apartment complex lot that has absolutely no signage about parking restrictions aside from where the garages are (which is not where they parked) but was towed anyways. When we called them, they said it was because there was no permit to park but the apartment complex has no guest permit or requirement for a permit for guests. Residents don't even require a permit. We even checked the lease and had nothing stated about requiring a permit for guest parking. They told us to come down at 5:30pm in order to get the car released and we got there 5 minutes early, not knowing that there's absolutely NO ONE in the office present. You have to wait for someone to drive into the office but they will take their sweet time to get there. I called at 5:25pm thinking they were there but just had the doors locked but no... NO ONE IS THERE. So they said they'd be there at 5:30pm. We waited... 10 minutes pass and other people who've had their cars towed showed up and still no one from their end. I call again asking if anyone is going to show up and the person on the other line was sighing and being rude saying he'll check and when he came back, he said they'll be 5 minutes. I said that they said that 10 minutes ago and the dude, with attitude, said he couldn't control how fast or slow they drove and HUNG UP. Not only did this person not arrive 5 minutes later as stated, it was 15 additional minutes later. If you're going to illegally and inconveniently tow peoples' cars, maybe HAVE SOMEONE WORKING IN THE OFFICE instead of making people wait outside for someone to come into the office. OR maybe actually ARRIVE ON TIME at the time stated if you've ruined someone's perfectly good day. OR maybe just don't tow cars when the office is closed, how about that. Not only that but they charge MORE for when their offices are closed (weekends and nights), which is 1) absolutely ridiculous and 2) I feel like they are towing more during these times to be able to overcharge because as we were waiting there outside in the cold, we saw so many cars being towed in. It seems weird to me that no one is in the office if we can see car after car is being towed in; Wouldn't there be consistently people coming in to get their car released? So would someone have to keep coming in over and over again every time cars are towed throughout the day? Make it make sense. So it just indicates to me they wait for a certain time to tow to be able to charge more. Eventually someone comes and we get processed but we have to wait again for him to get through this line of people before he can only take ONE person from each party past the gates (which I've never heard before). My friend said it was pitch dark there and was literally told to just go find her car. No direction, no assistance, absolutely nothing. Just wander in the dark until you can find your car. You can't even see if they made any damage since it's so dark. What kind of business does that? Especially since she's a female, I was so concerned for her safety when she texted and told me what was going on. This towing company is the worst I've ever dealt with it.
Towing practices are absolutely insane across the board. It's crazy that these companies can just tow cars without any notice and you just go out to find your car missing without any idea why in this case. We had absolutely no idea who to call because there's absolutely no signage anywhere in the parking lot at all. You have to walk ALL the way out and down to a sign at the bottom of the hill to find out who does the towing. We pay thousands for these cars and for insurance and if they make any damages, they're "not liable". Do better. The world is already so messed up. Be a decent business instead of doing scammy, illegal, indecent activity like this, just trolling around for cars to tow.
I had an extremely negative experience with this tow company. I purchased a vehicle through their auction services, and the car was grossly overpriced for its condition. Immediately after picking it up, the vehicle broke down before I even drove one mile.
When I contacted the company about the issue, the staff was rude, dismissive, and completely unprofessional. There was no accountability, no transparency, and no willingness to address the obvious mechanical failure. The employees’ behavior made it clear that customer service and honesty are not priorities for this business.
Selling a faulty vehicle at an inflated price and treating customers disrespectfully afterward is unacceptable. I strongly caution others to think twice before purchasing a vehicle or doing business with this company. This experience felt dishonest from start to finish.
This company is a scam, they’ll take your car, say the business is closed, charge you extra to pick it up, and then when you finally go to pay they refused all payment forms other than cash, do not recommend
Formal Notice of Property Damage and Illegal Activity.
Subject: Formal Complaint.
Regarding Vehicle Damage and Evidence of Component Theft.
To future victims,
I am writing to formally document severe damage to my vehicle and evidence of criminal activity discovered following a recent tow conducted by your company. Upon reclaiming my vehicle, a mechanical inspection revealed several critical issues that indicate both gross negligence and intentional theft of components.
I. Summary of Vehicle Damage The following damage occurred while the vehicle was in your possession:
* Mechanical Failure: The transmission and differential have been catastrophically damaged. This appears to be a direct result of the vehicle being towed improperly while the parking brake was engaged.
* Theft of Parts: Upon inspection, the brakes (I the owner had on ie aftermarket), struts, and shocks (aftermarket as well) have been removed from my vehicle. They have been replaced with severely worn, non-functional, and unsafe components. Also all valuables inside car completely gone.
II. Evidence of Illegal "Chop Shop" Operations During the recovery of my vehicle, I observed and documented what appears to be an unauthorized "chop shop" operation on your premises. I have obtained photographic evidence showing: * The active swapping of functional parts from towed vehicles with degraded components. * The storage of dismantled vehicle assemblies not consistent with standard towing and storage procedures.
III. Required Action Given the severity of these claims, I am prepared to take the following steps:
1. Police Report: I will be filing a formal report with local law enforcement regarding the theft of auto parts and the illegal modification of my vehicle.
2. Insurance Claim: My insurance provider will be notified of the property damage caused by your towing methods.
3. Legal Consultation: I am seeking legal counsel to pursue full restitution for the cost of repairs and the diminished value of my vehicle.
Sitting in my home around 8pm last night I got a knock on my door, a good neighbor notified me vehicle had been towed from in front of my house just 10 mins prior. In our complex if you park a foot or two the wrong way, they say you are in a fire zone. I have a tiny car and I'm sure it was slightly hanging over. Ridiculous, but I won't complain further there. I was told to make an appointment to pick it up when I reached the towing number. Guy over the phone wasn't horrible - I asked to see pictures, and he said you can get all of that when you come in and pick it up. The real issue was with the guy at their offices. Aggressive and super controlling from the get-go. When I asked to see pictures, he said that I have no right to those. Crazy aggressive. I told him I'm low on sleep and not happy with the tow but will be respectful and ask for the same. Guy kept talking over me, demanding I choose payment method when I had further questions and said "I don't believe you" when the guy on the phone said I could see photos. I know working at a tow yard isn't fun, you see upset people daily, but professionalism is a part of every job and was lacking here. I hope the place I live ceases doing business with this place.
This place goes looking for cars to tow. Our Pt was at our home for just 10mins. And they came and took her car. And charged over $300 to get it back. They are sorry has help to di that. No one call them at all. And the guy on the phone was rude as hell. This place needs to be shut down or go under new management. ASAP!!!!!!
Seems ridiculous how many fees were attached to their billing. I looked up what “gate fees” are and it’s such a scam that these companies can charge a fee that doesn’t make sense with their business hours. Seems like they’re making good money off of scams!
Parkside watch out! My neighbor was literally printing out the day permit when they swooped in and towed his sister's car in less than 10 minutes. It's $580 if you get your car towed. They charge gate fees even though the gate to the apartment complex was already open. They randomly come in looking for cars to tow. As a tenant, I will definitely call any other towing company if someone parks in my spot.
Predatory and rude. Didn’t even bother stopping when I was right there for the car and made me run after him for a while block and then demanded I go to the ATM and get him cash.
WHY REMOVE MY COMMENT, WHEN YOUR EMPLOYEE ROBERT IS RUDE WITH HIS ANTAGONIZING. THIS SHOWS HOW MUCH THIS COMPANY ENABLES HARRASSMENT BEHAVIOR FROM THEIR EMPLOYEES INSTEAD OF ADDRESSING IT. THIS COMPANY WILL ONE DAY END UP IN THE NEWS OR TIKTOK AND WE KNOW FROM THE REVIEWS ITS NOT GOING TO BE FOR A GOOD REASON. I CAN JUST IMAGINE HOW MANY VICTIMS THERE THAT DIDNT LEAVE A REVIEW. STOP DELETING COMMENTS AND USE THAT TIME TO RETRAIN YOUR EMPLOYEE AND STOP ENABLING THIS TYPE.OF BEHAVIOR. THIS COMPANY IS A DANGER TO SOCIETY BECUZ PROMOTE, ENCOURAGE AND ENABLE HOSTILE BEHAVIOR FROM THEIR EMPLOYEES AND IT SEEMS LIKE THAT EXACTLY WHAT THEY WANT. THIS IS DETRIMENTAL TO OTHERS AND NOT OKAY.
I WILL KEEP LEAVING COMMENTS, UNTIL YOU UNDERSTAND YOUR EMPLOYEES BEHAVIOR IS NOT OKAY. CALLING PEOPLE CRAZY AND LAUGHING ON THE PHONE IS NOT OKAY. ESPECIALLY WHEN YOUR IN THE WRONG. THE POLICE DISPATCHER ALREADY KNEW WHO I WAS TALKING [ROBERT]ABOUT AND SAID THIS IS NORMAL FOR YALL TO BELITTLE AND BERATE THE PEOPLE WHO CALL FRUSTEATED REGARDING THEIR CARS YALL TOWED, ESPECIALLY WHEN AT END IT THE TOW COMPANY WHO IS WRONG. THIS COMPANY DONT OPERATE WITH INTEGRITY OR KNOW WHERE TO EVEN START. DO BETTER AND BE BETTER.
I ALSO RECORED THIS CONVERSATION WITH THESE RUDE UNTRAINED EMPLOYEES BRAUMS TOWING ARE PROUD OF. DONT BELIEVE ME, LOOK AT THE REVIEWS.
ROBERT AND WHOEVER WORKED WITH HIM ON SEPT 10, 2025 @2AM-3AM. YOUR COMPANY NEEDS TOOOO RETRAINED YOU ON HOW TO SPEAK TO PEOPLE, ITS SEEMS LIKE ITS A PATTERN WITH BEING UNPROFESSIONAL AND ANTAGONIZING TO THOSE WHO'S VEHICLE YALL TOWED. LAUHING, AND SAYING IM MAD, WHEN I CLEARLY TOLD U I WAS NOT MAD BUT VERY FRUSTRATED MORE THEN ONCE AND THEN U START TO LAUGH LOUDLY AND THEN PROCEED TO CALL ME CRAZY. WHATS WITH THE NAME CALLING? THIS IS THE VERBAGE THIS COMPANY IS TRAINED TO USE. WE HAVE A RIGHT TO BE FRUSTRATED WHEN WE CALL. FRM THESE REVIEWS THIS SEEMS TO BE A PATTERN FOR YOUR TEAM TO BE WRONG. YOU TOWED OUR VEHICLE PARKED IN OUR PARKING SPACE WE PAY FOR. THEN U WANNA BE PETTY AND KEEP HANGING UP ON ME. THEN U CALL THE COPS, WHICH BY THE WAY I DID AS WELL AND U KNOW WHAT THE DISPATCHER KNEW WHO I WAS TALKING BOUT CUZ UNFORTUNATELY YOU ENJOYING BEING HOSTILE TO NOT ONLY ME WHICH SAYS A LOT.
ROBERT, YOUR RUDE AND UNPROFESSIONAL AND I DONT CARE IF YOU WORKED FOR THIS COMAPNY FOR 20 YEARS OR 5. YOU NEED TO BE RETRAINED AND TAUGHT BASIC MANNERS, CUZ IT SEEMS U LIKE BEING CONFRONTATIONAL, PER THE POLICE DISPATCHER THIS HAPPENS WITH U ALOT AND ITS CRAZY IF THIS COMPANY KEEPS LETTING THIS HAPPEN, IT SEEMS THE COMPANY IS ENABLING THIS TYPE OF BEHAVIOR. DO BETTER, BE BETTER CUZ THE PEOPLE YOU ENJOY ANTAGONIZING, YOU DONT KNOW WHAT THEY ARE GOING THROUGH AND YOUR BEHAVIOR CAN BE VERY DETRIMENTAL TO SOMEONE. BE MINDFUL.
$500 dollars it was even 40 minutes, then say wait till 8am then its $400. MAKE IT MAKE SENSE.
Given I had a lifted vehicle I asked was my car towed properly . Specifically as that can mess up my transmission and suspension if a flat tow was not used. Michael proceeded to tell me I’m a Monkey in a racist manner . Further stating that I talk to much and that I did not know what I was talking about. Michael the associate of All braun decided to antagonize me further by laughing that my car had gotten towed . To say Michael was Unprofessional does this no justice. I’ll be suing to the fullest extent of the law .
There’s no reason race should’ve been brought into this . This company is horrible .
They withheld my property, denied me access to my car, demanded I leave the property until the presence of a peace officer, and this is my first and only interaction with them. My vehicle was towed at 11am, and the photo they took is at night.
I just wanted to confirm the reason for the tow, PAY, take my car and leave, litigate this later. They effectively holding my property and, by extension, without means to travel to work, me under duress. My kids are not able to see their medical care provider.
When I arrived from work I noticed my second car was gone from the parking space ($100 additional per month). When I called to find out if they had towed the car I was told yes and that I had an expired resident parking permit. When I told him (Michael) that I have a confirmation email of the renewal, he then said that I didn’t have a sticker displayed. I have never received a sticker from the complex and when I told him this he insinuated that I was lying and to take it up with the leasing office. He then told me it would cost $400 to get my car released. He was rude and condescending.
The next morning I went to the office and told them what happened, they informed me that the towing company had made a mistake and they printed me out documents proving that. When I called Braun towing again and told me that I would have to pay almost $500 to get the car released. I had to call the leasing office again so that the property manager could call them directly and get my car released without charge. Luckily she was willing to do it and I was able to get my car.
This towing company is a complete scam and should be sued and if the they are in the wrong go to the police and report the car stolen, if you have to pay the pay and take them to small claims court. All Braun's towing prays on the weak and the uniformed and needs to be reported and reprimanded for their behavior.
All Brauns Towing Services the worst I urge everyone not to use their service they are bullies they are like Hyenas will do anything to make money’s. By the way I report the driver to the police today 6/2/2025 gave them your truck number and his picture. I hope we meet again.
Scammers of the highest order. They made us wait for 2 hours to get our car since they wanted cash. We were willing to pay the $580 but wanted cash and pushed our payment time further. I hate the apartment managers who have a contract with this scam company.
Terrible and inconsistent service. Unfortunately, my car got to apartment complex (Understandably). I didn’t notice my car was towed till the next day around 5pm. I called their service line and asked if I could get the car out and they said it would be $490 for tonight or $365 the next day if I pick up from 8 AM to 8:45 AM. So I ended up going the next day Because the cost was lower. This is where the service was terrible. The information was completely false. The payment due was $585 the next day I went. I was extremely upset and mad and they did nothing about it And didn’t seem to care saying that someone was wrong. This company sucks, gives false information and is employees are unmotivated/ caring to offer true support. How do they get away with this!
This tow truck company is predatory. We live in a property with an HOA. We had properly registered my mom’s vehicle for a guest pass. The tow truck driver tried to take the car even though I showed him the pass on my phone. He said it’s my fault. Double check the app. But I literally showed him the app and we had the parking pass confirmation number. It was not expired yet. They are trying to take any car illegally. This company must be stopped. Their driver is also racist. Calling slurs and maintaining zero professionalism.
I'm extremely disappointed with this tow company. They arrived at 11:22 PM to tow, I was just like few steps away to move my car from the spot but they still chose to tow it. That specific area is used by many to park their cars to move stuff and then parked cars at the designated spots. I explained that we were dealing with a medical urgency and had forgotten to move the car. Not only did they refuse to show empathy, but they also became AGRESSIVE and CONFRONTATIONAL when I asked questions. The tow operator's behavior was completely unacceptable and unprofessional.
"To add insult to medical problem, they asked me to pay $315 to release my car. As a customer, I have the right to ask questions and expect respectful service.
We all have rights to free speech, ask questions for clarity and fair treatment.
My car was towed at 10:47, I called them at 11:15. They have overcharged me like 550$. The guy was very rude when asked about why they were overcharging. I would give them 0 rating for their rudeness and over charging.
They need to be investigated. They are overcharging . My vehicle was towed 11/6. I paid on 11/8 but they charged me for 3 days. Dude working there try to tell me by Ca law it’s 3 days. I said if you check into a hotel on 11/6 and check out 11/8 the hotel charges you for 2 days not 3 days. He just laughed at me. It’s criminal what they are doing and getting away with. And every review is met with the owner saying we are sorry about your experience and to visit their website. No resolution as they laugh all the way to the bank with your money. They made me pay cash because the vehicle was rented. Horrible people running shady business .
My car was towed by this company, and when I called their number, I was directly connected to the driver instead of someone in the office. I’m not sure why I had to speak with the driver rather than an office representative. Anyway, the driver was waiting in a parking lot of a store near my home and was expecting my call. When I reached him, he offered me two options: pay him $350 to retrieve my car in that parking lot or go to the yard and pay $550.
When I began asking questions, he became angry and started speaking to me aggressively before hanging up on me, telling me I could pick up my car from the yard in three hours. I have no idea why I had to wait that long just to get my car back. In the end, I was forced to pay $550, which is far more than the average towing fee.
If you're a business considering hiring this towing company, stay away unless your goal is to mistreat the people whose cars get towed. Unfortunately, individuals like me don’t have the option to choose which company tows their vehicle, but businesses do.
I had a very frustrating experience with this towing company today. My car was parked right outside my garage while I was loading items inside. Despite my immediate presence and attempts to stop them, the tow truck driver proceeded to tow my car. I ran after the truck for two blocks, but they sped up, causing further distress and an unsafe towing situation.
While I acknowledge my mistake in parking, I am appalled by the lack of basic courtesy. I would have gladly paid the fee to avoid this situation if they had just stopped when they saw me running after them. Was it really worth $315 to handle the situation this way?
Sucks that the car got towed, but on the other hand the staff was nice and calm. The reason why I say this is that other people that were there got frustrated and started talking loudly to the staff. But in my opinion they handled the customers really well so I won't dock them in my star rating just because my car got towed but I did give them a rating as a business. I gave them the rating because I have had previous experiences with other tow companies that either damage the vehicle with scratches or have rude unprofessional condescending staff at the front office When trying to claim a vehicle.
Just like others have shared , I have the same experience. Company is a scam. I was out of town for a few days. I am a legal tenant/owner , Car was parked in a completely legal parking zone of the community but was towed. They couldn’t provide a reason why it was towed. Very rude in overall communication . My car didn’t even had a tag on, yet it was towed. Rule before towing is to have a tag on for at least one day. And there was no tag. Just for one day I was charged $550. And was forced to pay cash to release it. I have violated no rules no laws , yet was forced to pay such an exorbitant amount and again NO EXPLANATION on why it was towed
Very unprofessional company. Seems like they are family operated and desperate for money.
Called over the phone to ask about my vehicle the lady said system is down and could not give me information weather my vehicle was there or not. I Had previously called the police and they said my vehicle was infact there. So I decided to still show up. When I got there over heard another guy say "you guys told me to bring cash" so he did. That kinda raised a red flag. He also mentioned he had a parking permit and was confused as to why they took his car.
It was my turn to pay, system was still down apparently. All I had was my debit card/ID so she scanned my documents and credit card to I guess charge later. At first didn't think much of it but now I'm worried they will use my info. to scam. Because as soon as she finished doing all this she kept my copy to "shred" and system was back up how convenient. Right ? Weird? If anything missing on my account I know who to go after, will definitely be calling the police.
Reading all the other reviews worry me and have me wondering if anyone actually did call to have my car towed or if they go around apartment complexes taking any vehicle they find insight parked in any place to make some money since they look desperate. I just say why steal from others if you can't afford the rent to operate the business just close it down.
The worst part is them not showing any customer service skills. Plain rude and unprofessional. The reviews say it all.
I would not even give them a star my car was towed even after having a Parking authorization sticker on it. These people don’t have the decency of talking and my post was removed from their page. I want a full review of this and apology for their actions. As it caused me a lot of trouble personaly. I will keep reposting this if you want to keep deleting. The people should know. I’ll be filling for the trouble they give to people and I humbly ask you to connect with me if you have been troubled by these people.
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