Supersonic Towing JunkYard in Berkeley (CA)

My dad's dually truck wasn't turning on, so he had to get it towed back home. We called the insurance, but they had a us waiting almost 3 hours. We then call a bunch of places, but it seemed like no one had the proper tools to tow my dad's truck. Until finally we got a hold of supersonic, and Alberto picked up the phone and gave us the best customer service. Very understanding if our situation, and gave us clear instructions for us to follow. We paid around $460 ($225/hr+credit fees). But for the customer service and the towing service we received it was just right. Give that man Alberto a raise!

I called and they said someone would arrive in 45 minutes. An hour and a half later (100% longer than they'd said), I called and was told that someone would be arriving in four minutes. 30 minutes later, I was told "any minute." The driver then arrived another 30 minutes after that. I was also told it would be $180-$225 for the 1.3 mile tow. When they arrived after standing me up for two hours, they said it would be $225 and that Supersonic is not the tow company, but a third party that contracts out. They had also heard that my insurance would be paying for it, so decided to charge me $225 since I was going to be reimbursed. Locking me into the call while telling me it will only be 45 minutes while they scramble to find a driver and lead me on for the next two hours wasn't cool. Next time I'll call a tow company that actually does the towing - which I though this was.

Tow truck and driver: awesome! Dispatch: Needs better phone than whatever Google Voice system they’re using, or a dispatcher that will just switch to text right away and actually respond. It took multiple calls and texts over more than an hour to get confirmation that they were going to come, and another hour of trying to find out when they might actually arrive. But once they got there, all awesome.

If I could give 10 stars I would! 👍👍 I locked my car keys in the trunk after a long time ibn the supermarket. I couldn't wait to get back home. I called Supersonic and they arrived super fast! These guys are professionals! They helped me open the car and the situation was over in 1 hour and 5 minutes. So thank you guys!!

Terrible customer service to a point where I'm unhappy enough to help future prospects out. I called in at 8:15am and was quoted $85-$135 for a tire change depending on the difficulty. I called back at around 8:20am and took the job. They told me they would arrive in 30-45minutes at 8:20am and arrived at 9:30am. After the job finished, the driver told me he was charging me $165 for the job -- almost double the minimum and well over the maximum. They didn't mention anything about the extra fees and the "difficulty" was probably at the minimum. Save yourselves money, a wait, and go somewhere else

I was assisted by Guy. My batery died. I called alstate to jump my car, the guy they sent was no good and he told me i need a new starter. I called guy to tow me to an auto shop. On the way i told guy what happened. He pulled over and gave me a jump and my car started.

My motorcycle just died on me in traffic and I gave them a call and they got someone out to me very quickly. The driver and helper were very polite and friendly and handled my bike with care. I truly thank them and recommend them.

Terrible experience!!! DO NOT call for their services!!! When I call for a quote and provide them all the correct information (Garage Clarence, car model, condition, etc), we had a deal that was 175 dollars per hour with a minimum of two hours (350 dollars in total). When the driver arrived, he asked for 625 dollars to tow the car away, but it took less than 1.5 hours in total. When the car was towed to the auto repair center, I gave him 700 dollars in cash, he ran away without giving back the exchange. As a student, I had to spend 700 dollars just for towing the car to a service shop, doubling the price of the original deal. I highly recommend everyone reading this comment NOT to purchase their services because high price is certainly one aspect, but I think the most unacceptable and unethical part is the absence of the spirit of agreement/contract when doing business with this company.

An absolute scam. When I called them for a tow, they said over the phone it would 295. I said I only needed to pull my car out of a park lift. They pulled the car out 10 feet which took 30 minutes then gave me a bill for $885, saying that it was a minimum 3 hours. Do not come here, they are trifling.

Ben was awesome! the service was fast and professional and very reasonable price. I will definitely use this service again and recommend to others.

Wow... Great phone customer service, but the driver had poor communication skills, was late, and had a bad attitude. Even the auto shop mechanics were complaining about the driver. As a customer, I've never been yelled at by a tow truck driver. Completely unacceptable. Towed from one shop to another 6 blocks and $80, 18 min total.

Supersonic came 45 mins. after my call. The driver lifted my car professionally and drove it to the local auto shop. He was very kind to give me a ride. 5 stars!

Hey this service was great they got to me within excellent time and the gentleman who helped me was great and super friendly by the name of Guy he had me on my way within a few minutes. I definitely recommend 24 Hour Towing when your in a jam. Thanks Guy.

What a joke. I work in the industry and have never seen this kind of service. They brought a car in to the driveway from 1/2 block away. Lady on the phone said "$49.00 to hook up the vehicle, $35 to $75 to tow depending on distance. They showed up late and charged $140 to tow the car 1/2 a block....never again, use anyone else

I called for a tow and got service in less than 30 mins! Super fast, easy, and affordable! love this place.

Worst service ever. The driver was clearly intoxicated and they chose to over charge me by $50 after the service was done. I then proceeded to drive on the tire they changed and had to tighten the bolts myself, this place is a joke.

I was stuck on the freeway because my car had died on me. Called Supersonic and they came to tow my car within 10-15 minutes. It was quick and efficient

Excellent service, very reasonably priced! They solved the problem with my car keys quickly and easily!

I got stuck in Berkeley with my F250 Ford didn't want to do close up recycling became very fast was helpful and professional and friendly two thumbs up Greg job things guy!! I recommend - supersonic towing Berkeley

Called the 24/7 number hoping to get a jumpstart. Instead, I got routed through a messaging system in which every extension connects to someone's fax machine. :/

I forgot to fill my car... so, was out of gas on a Sunday morning. They came real fast with the right fuel and I was back on my way within an hour.

Faster service compared to my insurance company who I called originally to find me a tow truck. Thank you!

They were so professional and accommodating, amazing service !

Nice job great service I got stuck in Berkeley with a flat tire the driver came fast and did a great job thanks Guy

Wow!!!! What a great service, the driver was super friendly and fast to jump myself car thx again!!!!

Guy is a great guy!!!! Fast n good service!!! Will call them again any time!!! Ask for guy, Thx

Called them to have my truck towed to the dealership they wrecked it and didn’t want to pay for it they spot answering my phone calls and text messages worse experience with a towing company wouldn’t recommend it to anyone