I experienced poor communication and unnecessary delays at this location. When I initially brought my car in for an estimate, I was given incomplete and inaccurate information, received no follow-up, and later conflicting information from different staff members.
Because of this lack of clarity, I had to schedule another appointment a week later, wasting time on what should have been a straightforward process. Clear communication from the start would have prevented all of this.
Due to this experience, I will not be bringing my car back and have chosen a more reputable company to complete the repairs. Don’t waste your time or energy!
If I could put a million stars I would. Fast easy quality service that immediately eased the stress of having my car hit while it was parked. Team were nice, kind and cared about the service they provided.
Went in for an estimate, never have been in a collision before, and Ross not only walked me through the process, but explained the repair to me, him and his team were able to get my Camry back on the road like nothing ever happened
Ross was extremely helpful this afternoon. His technician removed a part that had been damaged when we drove on the highway and suggested which dealers would likely have the part we needed in stock. He also called other Crash Champions to see if they could assist us once we purchased the part from the dealer.
I’ve had repairs done at other shops in the past but none can compare to the efficiency and expertise of Crash Champions, Alameda. They use official parts and it’s also the cleanest and most organized body shop around.
Couldn't be better. First they already gave me a very quick turn around estimate and then they managed to do it in half the time. Went above and beyond, negotiated with my insurance to cover extra parts. Super friendly and knowledgeable staff. For sure my go-to place going forward!!
Crash champions worked on my car and did an amazing job my car looks a lot better than it did before . They’re very professional and courteous! Great communication & friendly staff ! They worked with the insurance without any issues or delays !! I definitely recommend this place they did an excellent job and even gave my car a good wash and vacuum the inside I was definitely not expecting that! Thank you Crash Champion !
During the holiday season, my car's catalytic converter was stolen. Crash Champions was referred to me by a relative, who also had a catalytic converter theft. Once I filed my insurance claim, the process was seamless, thanks to their helpful text updates on each step and ETA. Miguel and Dina were incredibly friendly and professional. Miguel arranged a tow from my home, and the repair was completed within a few days. The real-time text updates kept me informed throughout. I highly recommend Crash Champions for any service.
All staff are courteous, reliant and helpful. Dinah served me efficiently and quickly and informed me of all details I needed to know. Miguel covered all the needs of servicing my vehicle and explained work needed in a way that I could understand. The final touches added a good feeling of the employees and services at Crash Champions in Alameda. Thank you!
If you’re looking for a body shop that delivers top-notch work with unbeatable flexibility, this place is a true gem! From start to finish, they made every part of the repair process seamless and stress-free. Their team takes pride in producing high-quality work, and it shows – the parts I had repaired looked brand new, as if nothing had ever happened! They even took the time to explain the work they’d be doing, and every detail was handled with care.
Beyond their expert craftsmanship, their flexibility really sets them apart. They worked with my schedule, kept me updated, and even accommodated last-minute changes without hesitation. This kind of service is rare, and their commitment to customer satisfaction is unmatched. I can’t recommend them highly enough – if you want quality, trustworthiness, and exceptional service, this is the body shop to choose!
Crash champions did a great job with taking care of my Acura. Detailed oriented and their customer services was amazing. You don’t see that very often now days. Thank you
I couldn't be more impressed with the service I received. From the moment I walked in, the staff was welcoming and attentive, taking the time to answer all my questions and address my concerns. The quality of the work is outstanding. Not only was the work completed on time, but the pricing was fair and transparent. The shop is clean and well-organized, reflecting their attention to detail. The team thoroughly assessed my vehicle and clearly explained the repair process, including timelines and costs. They worked diligently to restore my car to its original condition, and the results were impeccable. Excellent service
Recently, I had a problem with my car. Upon contacting my insurance company, AAA, I was given the name Crash Champions of Alameda. They were not the company I usually use, but because they were a preferred vendor, I found it would be easier to get approval for the work that needed to be done. I decided to try them out. I’m so glad I did. They were quick to respond to my request for an estimate. Upon my agreement to use them, they ordered the part I needed and scheduled a date for replacement. I went out of town for ten days, and my part arrived while I was gone. I called and got an immediate appointment for installation. The work was done quickly, and I couldn’t have been happier. Their prompt and courteous service made what could have been a challenging experience satisfying. I know who I will use the next time I need body work done – Crash Champions of Alameda.
Someone hit my car in a parking lot and left a huge scrape. This was pretty stressful for me since it was a hit and run, and I take good care of my car and wasn't sure how to deal with the situation. I visited Crash Champions and they were able to completely restore everything back to normal. My car looks completely new again.
Crash Champions, Thank You So Much, for your wonderful customer service and outstanding work on my Honda Accord Sport 2022. I would like to give a Big Shout Out to Dina the front desk receptionist for being so pleasant and professional. Thank You Dina! Big Shout Out To Ross For Taking Car Of Everything Around My Car. The Repairs Were Awesome My Car Was Shining Like it was Brand New! Thank You Ross For Going Above & Beyond. Please Thank The Young Man Who Drove Me To pick up my rental. Great Service Crash Champion Crew. Thank You !
Crash Champions in Alameda recently took care of a repair on my car that was hit when another driver was pulling out of a parking lot. I literally cannot tell that any damage was ever there. Luis was my main point of contact and he was incredibly detailed throughout the entire process, from drop-off explaining what all they will do, to pick-up going over what they found and what they ultimately did. He made me feel at ease knowing that I was leaving my car with someone who was knowledgeable and patient. I received timely notifications and updates about the repair, and it ultimately finished 3 days early than quoted. Highly recommend!
I had a beat up front bumper and instead of charging me $1200 for a new bumper (like others tried to), they took the dent out and glued the bumper back in ~10 minutes for free! I really appreciate it. I didn't have any cash on me to provide a tip at the time - If you remember who helped me I'd like to stop by and give a tip. It was a silver Corolla. Thanks again!
Moe was a genuine and helpful during the process of picking up and assessing my totaled car. It was a pain finding a shop that would take my car as it was deemed a "non drivable" He took my call and coordinated his own guy to pick up my car. He stayed late to accept the delivery and the next day he had communicated to my insurance company that my car was indeed totaled. I appreciate the help and the conversation. I am now onto the next steps of my claim process, thank you.
First and foremost, I would like to give a shout out to Eddie at Crash Champions Brentwood. He took the time too here about my incident, afyer I dropped-in to request an estimate. I was hoping to resolve my vehicle damage with as little of a cost as possible to help out an honest and responsible mother and daughter from Brentwood. Eddie was very courteous and professional and he takes the time to do what ever he can for their clients.
Our company office vehicle had a non-fault accident which damaged the vehicle bumper and tailight assembly on my 2019 Ford Flex. The lady and her daughter who happened to back into my vehicle while it was parked and unattended was kind enough to leave their contact details on my window and seemed eager to take care of any damage to it when I attempted to contact her. I was ofcourse most impressed with the honesty and integrity coming from the other party, that I was happy to resolve the matter as best and as cost effective as possible. I discussed getting a couple of estimates, so I decided to go over to Crash Champions in Brentwood first. Eddie came out almost immediately to assist me as a drop-in customer. I explained my concerns, which he fully acknowledged, and validated, and then he kindly asked me if I had some time to wait in the lobby. He took the vehicle into the shop and WOW!!! They fixed it and asked me if I had any additional concerns! Now I'm a plumber of 20yrs, and I help people as much as I can, however, for a body shop, come on, seriously! When does this ever happen? I am thankful to have this local business nearby with their high customer standards and satisfaction being a priority. I hope this shop will be around over the comung years. I wish them all a great and safe holiday season, and I hope I do not need to come back anytime soon. However, if I do, I definitely know where to come back.
Two way you consider this place for repair goes, “Serious bodywork” vs “Little fix”.
If your precious and expensive car need serious bodywork, you go this place. Certainly, they know how to fix car and they do their job seamlessly. I’ve checked other customers review and quite many of them became “bro” with the engineers. They seem very satisfied.
If your car has minor damage, and you expect it will be done in 1 or 2 days, Please find different shop. This was my case, and my experience was true nightmare. False informed and non-sense excused emails, lying, rude phone call, careless receptionist, poor business minded manager: all happened for a month.
I was thinking about their business and insurance company to get a peace of mind. As a repair shop, they need to maximize their profit by taking seriously damaged car. So, they can charge enough to maintain their business and get profit. However, they can’t say it directly to customers and deny their service. The business of repair and insurance company is based on customer’s review. Certainly people who has minor problem fix their car by themselves in their garage. And there are fewer negative reviewers. So, estimate and think about the cost of repair, before put your car in their shop.
Mike's Auto was the best experience of care and professional service. All the staff are kind and caring. They washed my vehicle what a gift and very satisfied and grateful. Thanks the Mike's Auto Body Team. You're the Best!!!! Thanks again April H
I have driven past this place a million times without but a glance. But after someone hit my truck, My insurance company (Farmers) recommended them to me. These folks are top notch, super friendly and courteous. Except the extended time they had my truck (supply chain issues making for exactly double the estimated time of return, which was not their fault) everything else was awesome. they kept me informed of their progress at all times. would definitely recommend them to anyone needing repairs.
I had a damaged bumper due to a hit and run accident. Referred to the Alameda Mike's by my Farmer's Insurance, they did an excellent job at every step of the way - reaching out to me to schedule; giving an accurate estimate of when they could do the repair and how long it would take; doing superior quality repair work; and making it easy to pick up my car. The customer service was friendly and excellent and they kept me informed every step of the way. I would highly recommend Mike's Auto Body if you need auto body repairs.
I have nothing but high praises about Mike's Autobody shop in Alameda! I experienced beyond exceptional service! The staff were friendly, honest, efficient and professional!! Tim constantly communicated with me about the progress of my car. I appreciated it so much when my car was finished earlier than I anticipated and the repair was fixed. Plus, they cleaned my car too! I loooved it! I highly recommend this shop to anyone!!
Wanted to take some time here and thank them again for their amazing service and very charismatic team. They are super well equipped during this “Covid” phase, was an easy in and out under 10 minutes! They looked at the car, asked a few questions, took pictures and the rest was all followed up with an email update. After the estimate dropped off the vehicle and 3 days later it is as good as new! Highly recommend! Thanks again Kimberley, Jeff, and the sweet mechanic that provided a shuttle service so that I could pick up a rental.
Aug 14, 2020
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