Absolutely the best service with these men, very patient and considerate; I needed a rim for my tire after getting hit this morning. My $$ is low but these men came through for me! Thanking them so much!!!
Very accomodating but did misrepresent the condition of a part that I drove 2.5 hours to pickup. I could not use it in its' present condition, but they led me to another parts dealer about three more hours away, whom I am still waiting to hear from. Overall, I am very unhappy with my experience. The price was high also, based on the rusted confition of the body part.
Avoid this place at all cost… do not give this place opportunity to take your money. Paid $2700 for an engine with a 90 day warranty . The engine was no good. So I told them I wanted a refund.They told me there would be a 25% restocking fee on a bad motor. . It should not cost me money for them selling bad products.
This place has went to heck after Rick passed. Went out there and found a dash bezel piece from an old Chevy truck and took it to the front counter. The guy (didn’t talk very good English) said 50 bucks. I told him you can buy the same part online in excellent condition for 35 bucks with free shipping. Even told him I’d show him. He didn’t care about any of that. So I left the part on the counter in front of him and left. I won’t be back and will tell everyone I know to go over the bridge to Buds to get their parts. Rick had a good business when he had it. Now it’s an overprice trash pile.
Adam in the body shop does some INCREDIBLE work, and he does a few on the side. If you have a restoration project, CALL HIM. You won't be disappointed.
Great prices and the staff actually seem to care about helping you. They go above and beyond to provide info without even asking them. Highly recommended if you’re looking for a good deal on used parts.
Called them and asked about a car they had listed online. Asked them over the phone to go look at it to make sure the door was intact. They said sure we'll go check and call you back. They never did. Decided to just go there. One hour drive. Get there. "Oh yeah I think it's over there" 500 ft away. Check over there. No it's not there. Go back inside. "Oh maybe it's over here." Nope not over there either. "Oh I guess it was crushed..." Oh thanks for wasting about 4 hrs of my life because you guys can't keep track of your inventory.
Rick’s was my Christmas Miracle! I came in December 22 without an appointment and they changed my battery for me. They were so sweet and courteous! Awesome experience!
I will definitely be back here next time I have trouble. My van broke down. After I got it to the shop, they cleaned up my battery cables and it started right up. They didn't charge me anything. Wonderful service
This place did an amazing job replacing my door, he took his time to make sure it was done correct and didn't overcharge me like the other places I called
They really helped me out in a time of need. They did me better than what I was told and I greatly appreciate that. Thank You Rick's Used Auto Parts and God Bless You Guys. Sincerely Irene
Would list a negative star if it was a option. Lousy communication i made a list an told Charlie what all needing to be done waiting 2 1/2 months an still not running did apologize though but vehicle should've been locked up if it wasn't getting worked on wasnt happy about my door being left open an hood popped open an my headlight hanging down an I told him not to leave battery unhooked that it would ruin the battery hope things turn around for the better the steering column wasn't wired up paid $200 for that and close to $200 for that an get it towed back to my house
Needed an ecm for my Nissan. 115$ This was a new one for me. The first one wasn't the right fit. In the businesses' defense, the information I gave them wasn't complete. Did not have the old ecm anymore, thought we were junk the car I just want to mention Tiffany who ordered and sent the part (both times) She was very helpful and assuring me that the part would not be sent out unless she was 100% and as promised it was the correct one...So thanks Tiffany!
Bought a Rack and pinion for my truck (electric power steering) from ricks. Had it installed and took it to the alignment shop and was told it was faulty and won’t last much longer. Talked to Matt and the lady at the front desk about it and he Allegedly ordered me another. He kept telling me stuff like “ they sent the wrong part this time” or “I had to order it from somewhere further away so it’s taking awhile “ then it was “ I ordered one and it’s on its way but fed ex has been dragging their feet and it hasn’t been delivered yet”. This is the run around I was given until the original 90 day warranty was up and then they said “ sorry Matt only works here part time and you are past your warranty period so there is nothing we can do to help you” would give them 0 stars if it was an option
Great! They were the only place around that had the glass I needed. Saved me a ton of money by not having to use my insurance. Was in and out. Friendly staff.
I had a good experience the first time. And not so good the second time. But nobody's perfect I will go back and Shop there. They have a lot of stuff for people on a budget. I hope they remember the budget thing the first time was a little pricey but I understand.
Hello,I have bought several vehicles from Rick's and they stood behind the Volvo, Altima and Cadillac STS.my husband has had work done on his 03 Chevy avalanche Z71 and we were well please with the work they have done, the price Rick charge was very understandable and my husband like the work they do, they are very good on the prices on the work they do on the vehicles we have taken there. They are nice and will always work on our vehicle's. The mechanics and the crew there are very knowledgeable and easy to work with when it's comes to treating you right and doing the what is best for the customer.
Horrible customer service and absolutely poor business etiquette! Called for a part, given a time and price. Get there and told something entirely different and can hear one employee whispering to another “sale this one but tell him a hundred”. #1 know what you’re talking about when you say it. That is literally your business. #2 if you are going to be shady and liars at least do a better job at hiding it. It shouldn’t be hard, you can put the energy you’re not putting into being a decent human or business into being better crooks.
I ordered an inner fender from Dalton on October 15th and he charged my credit card $80.
On October 25 I called him to get a tracking number because I had not seen it. He had no knowledge of the part until he found the invoice. He then apologized and said that he would get it shipped same day. I tell him we all make mistakes and just ask him to make sure that it ships.
Today, October 28th, I call him again for a tracking number. Now he says the inner fender was broke during removal. Problem is he did not call me to notify me and or course did not give me a refund until I asked during the call.
Perhaps a note book or a different method to handle open tickets may be a good idea for Dalton in the future.
Definitely the best place I’ve bought parts from for my 06 Honda Accord. Charlie always knows how to handle business and is very great with communication and doesn’t sugar coat anything. Would recommend Ricks to anyone looking for parts and mechanical work
They had what i needed 4 ol'blacky.... price was more than fair. If you have a 2012 1500 silverado. When it squeaks, better figure out what it is. Save yourself $$$.00 and pride.
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