What clients say about Jacksonville Tow & Recovery in Jacksonville (AR)
This business is pure honesty and integrity. I needed a new alternator for my Pacifica. The van had been spraying oil in the engine area which made removing the alternator slippery. The part was dropped a number of times as a result during the removal.
After the new part was installed, the air conditioning wasn’t working. They referred me to Jason’s Auto and they paid for the air conditioning plugs that got damaged and I had the valve cover gaskets replaced to stop the oil spray.
They drove me home and kept in contact with me during this repair. As a result, I was introduced to two great businesses in Jacksonville, AR!
After a car accident, my vehicle was towed to Jacksonville Tow & Recovery. The driver on site was incredibly kind, and every time we returned to pick things up, the staff was just as helpful. We spoke with four different employees, and each one was friendly, professional, and went out of their way to assist us. I wouldn’t hesitate to use them again—an excellent experience all around.
the person I talked to over the phone was no help. he was rude and kept me on the phone for way too long, when he wasn't even available to help me. after he told me he couldn't help me, he called me back to waste more of my time, when I was trying to call other tow services
This company saved us. Our U Haul got stuck on our way to Orlando FL. Everyone else wanted to chg us 450.00. Really.. Anyway the chg was much less & we were able to get back on the road. Highly recommend..
I called JSand Tow when my truck broke down, I couldn't get it in gear, on a dead end road in the woods. Herbie said that he would be there as soon as he could get there.
He was there in 30 minutes.
Replaced my shift cable and got me back on the road in no time and didn't charge a arm and leg.
Repeat customer for sure.
These guys are slimy 200$ for a chain to pull my vehicle 4ft if that and they didn't pull my vehicle from the frame the decided the passenger side rim was a good idea and bent the tie rod end in the process these guys try and act like you don't have common sense also force a wheel past the turning point and shit breaks but no our tow truck isn't capable of damaging your car like that
What can I say?!? This company is amazing with some of the best professionals I've had the honor of working with! They were timely and beyond kind! When my tow job required more than expected (I was stuck in Mud) they went above and beyond to ensure my car was towed. Even though it took them getting muddy, wet, dirty and a hr longer than expected. I was ready to give up hope but they reassured me they would get my job done, they even called in backup to help! If I could give them 100 stars I would! Don't hesitate, call them today. Their pricing is very fair and their service is beyond great! Thanks again to the amazing guys who helped me out!
Old School, (I forget his name) gave me some help on a crash earlier today out on Military rd and Southeastern. I am from J Hook and worked plenty of wrecks with him, he always give me a helping hand and vise versa so this isn't nothing new. Such a good dude and team player and from one tow company to another, Thank you! JTR is awesome!
The tow truck came within an hour of our call and the driver helped guide our car onto the lift. He was so kind and helpful! Thanks for doing such a great job for us!!
The receptionist at the office is always nice and professional.I’ve used their services a couple of times & I’ve Been lucky enough to get the same driver each time . Mr. Herbie! Very professional and friendly as well! Even gave a great recommendation on where to get my car fixed.
I just wanted to say that herb is a phenomenal human being and I really appreciate talking with him I thank you for his customer service and everything that he did for me today I really appreciate that and much love to the company as a whole!!!!!
-Casey Williams
Very friendly folks! My transmission went out and I needed a tow to a nearby transmission shop. The price was pretty reasonable, the driver was very friendly and accomodating. I only take a star off for the fact that I have an Impala, which sits pretty low to the ground, and they brought a flatbed which loaded with a pretty steep angle, so the front and back end got acbit scraped up, but nothing major. They were shorthanded that day and didn't have many trucks, so the fact they were shorthanded and didn't think they'd be able to get it done but coordinated to make sure I could get a tow earns them the 4 stars. Great people
I would give zero stars if it were possible. He told me it would be two hours. He said this to discourage me. When I said that would be ok he hung up on me. When I called back I was sent to voicemail. Don't use these people!
Mr Travis towed my van for me today and he was the friendliest person I’ve dealt with in this situation! He was so helpful once we got he even helped my husband with a few super sticky lug nuts that broke some of my husbands tools! The price was more affordable than anyone in 3 cities! 10/10 recommend! And ask for Mr Travis he’s just a blessing!
I broke down in Jacksonville Friday morning on the way to work, it was raining terribly and I had a tow within 20 minutes of calling! The price was decent and I even got a ride home as well as a great conversation! Thank you so much for saving my day
Great experience overall. Prices can't be beat. They also work on batteries (search Jacksonville Starter & Alternator - same guys). I originally thought the problem was the battery, so they brought it to their own shop. Since it turned out to be a non-battery related problem, they towed it to another shop and gave me a discount on the second tow. All in the same day! Saved me a lot of cash and headaches.
Hit a huge pothole and blew my tire. They were to me and my family within 20 minutes! Fastest I've ever had a tow show up! Driver was awesome and friendly.
Called to get a tow Friday after work because my car didn't turn on that morning. They would get it next day because by the time we get to the dealership would be closed so we scheduled the pick for the next morning, they told we're supposed to call me next morning. Waited for an hour and nothing. I called and they are sleeping. What's the hole point of scheduling a pick up?
Jacksonville Tow and Recovery is a rip off. My car was in a reck, One of the guys stated to me "to bring my title to him, he will hold it until i decided if i want my car" What! He must have been drunk because, where they do that at?..I also wanted my belongings out my car, they gave me a huge amount to retrieve my things. I quickly changed my mind in wanting them. I stated to him we are in a pandemic and they should be trying to help people rather then rip them off.
They were quick to get me picked up told me to Jacksonville from North Little Rock. They had a new starter, rebuilt put it on and it worked well. We're very kind and professional. They didn't put a scratch on my truck. I would recommend them anytime.
I’ve recently called Jacksonville Towing & Recovery twice to have the same vehicle towed. Herbie (the Love Bug!) arrived in less than 30 minutes!! He expertly loaded my vehicle onto his truck from very tight quarters, one of which was a pretty full parking lot. I swear he’d win all competitions! And I told him so!! Thank you very much Herbie!!! Great, reliable company!
Absolutely amazing people! Never even got to use them for my tow service cause cops impounded it to another location before I had the money for tow. So Jacksonville Towing never even got my money and had called back n forth with me multiple times and called other recovery places and found my car before I even did! Genuinely cared! Even saw cops at my car the day I was to call back and say “ok I have the money, tow” and called me to let me know! Choose Jacksonville Towing & Recovery every time! My family will! Thanks so much guys!
Tonight my vehicle broke down, Jacksonville Tow & Recovery was there within 15 minutes and had us at the shop just as quick. The customer service was fantastic and very professional. Would highly recommend.
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