Uncharted USA in
Flippin (AR)

They use a company called Meyer Logistics for their freight item. Meyer logistics has had my item for 14 days and counting. They refuse to give any details about when they will deliver and uncharted USA doesn't help. Hunting season is basically over now. Thanks!

Sent the wrong part and had to jump through hoops to return. I went ahead and keep the shelves. I will cut down the freezer shelf and I guess I just won't have the mike shelf it showed in the picture.

I recently purchased a new cooling unit for my rv refrigerator from Uncharted USA. The unit was packaged pretty well but still showed up with some damage from the shipping company that affected the fitment of the unit. I contacted Kayla Curl about this and she was really great to work with. I told her I thought I could fix it but I didnt want to be stuck with it if I couldnt get it to work. They allowed me to work on it and I did get it to work. They offered to send me a new one but this saved me a lot of time waiting on a shipping. The unit worked perfectly and I really appreciated the trust and willingness to work with me. To top it all off they sent me a credit (I did not ask for) to help with my troubles. I will definitely be working with this company for any of my future needs. Thanks Kayla and Uncharted USA.

Ordered Sept 9 arrived Sept 12 very fast shipping, the box weighed 220 lbs pristine not a nick in it.With their great pricing & service they cant be beat. will definitely keep them for future purchases.

Fast and friendly service at a great price!! Customer service was outstanding. Great Job y'all will definitely have earned a repeat customer and recommendations.

Everything is as it was described. Found this Old Town Sortsman 132 for the best price I could find here at Uncharted USA. It was nearly $400 cheaper than on Old Town Website or at local dealers. It arrived in 3 business days! Super fast shipping and fully intact. Even the shipping company was very friendly and easy to deal with. I’d definitely buy from them again!

I needed a part for the AC on my trailer (the "Dometic Penguin II Styrofoam evaporator housing"). Uncharted USA had it in stock, great price, and delivered in two days (depending on how you count: ordered late Friday, delivered Tuesday :-) ). All fixed!

Fantastic experience. Product was reasonably priced, well packaged and quickly shipped. I highly recommend them.

Had to return an order and find the right item for my business. Kayla did a wonderful job. She was very attentive and I could not ask for better service. I will definitely be using this company and her from here on out.

The cushions and covers I received wer gorgeous however they are the wrong size. I need a set of 40 inches dark brown, please issue return authorization and replacement of 40 " cushions. Love you stuff

The kayak I purchased was picked up from Uncharted on March 6th by Meyer Logistics. It made it to their warehouse 200 miles from my home on March 7th. I finally received it today on March 28th. That tells you everything you need to know about Meyer Logistics. To ship me my $1,000 plus kayak, Uncharted put it in a plastic bag and sent it out the door. If you decide to order from Uncharted USA or use Myer Logistics after reading this review, you are most likely mentally challenged.

Extremely happy with ordering from Uncharted! They not only had the best price I could find at the time, but when I didn't order on time and the price changed, they took care of me by honoring the price the day before. Fast shipping, product was perfect as described

This is my second time purchasing from Uncharted USA (I purchased a rooftop tent when they were still RV Parts USA; same company, same great service). There was an issue with the shipping for my kayak. This issue was completely outside of Uncharted USA’s control, however Kayla was absolutely fantastic in getting a solution in place so I could still get my kayak. After getting the order adjusted I was amazed to then have the kayak to my driveway within 24 hours which stayed within the original shipping timeframe despite the first shipping issue - I just can’t say enough about the great support from Uncharted USA. Both items I’ve purchased have been the best pricing I could find and the service has been second to none. I will continue to look to Uncharted USA for future purchases. Thanks again to Kayla and the Uncharted USA team!!

Awesome company to deal with ! My order arrived on time, but unfortunately, I couldn't use it. The return was easy and my refund was issued immediately. I will be shopping with these people again !

Great purchase experience. I was sceptical about ordering from Uncharted USA (since I had never heard of them) after getting taken by a different on-line internet company. This was the best price, 10% less then anywhere on the internet. Package was delivered in approximately 48 hours after ordering. I hope everyone has the same great experience. Good job Uncharted USA.

When they say that they process the order the same day it was received means that they take your money, you then wait a few days to get an order status and after a few phone calls and emails they will tell you when it is expected to be delivered yet still not provide tracking information, then a couple days later you will actually get tracking information that says they created a label today. This is the third order that has gone like this. I will not be ordering anything I really need from this company again. Thanks for the response.... Software that takes three days to check for a fraudulent charge and policies. Clairvoyant emails that provide delivery dates prior to the shipping label being created. I get it. I still stand by my statement that if you need anything in a hurry DO NOT USE THIS COMPANY.

Very good customer service and polite answering all my questions, I was ably to order a lighter pair of spring bars for my blue ox weight distribution system I had 1000 lb bars with a 4000 lb RV so went with the 600 lb bars and the ride is so much better. Thanks for all your help. Bill Quigley Baltimore Md.

I ordered my RV oven from RV Parts USA and I am very pleased with the entire ordering process, follow ups with tracking info, timely delivery and great price! Thank you!

Called Sales Dept to verify what I was ordering online was the correct part. Very, very helpful and provided all of the information I requested. Added a bookmark to this site: I will be purchasing again. Thank you!

RV PARTS USA did a great job helping me with a shipping issue from one of their vendors that occurred. They were fast to correct the problem, trusted I would send back the initial shipment, other companies would waited until they received the initial product back wasting weeks of time. They had great communication at all levels and did exactly what they promised. In business things happen, what's is important is how they respond to issues. These guys did a great job in that area. This was not a small cheap item it was over 1 thousand $. Thank you

THE RV PARTS USA WAS GREAT. I ordered a thermostat for my trailer and I didn't have any air or heat. It was shipped fast and I received it in a couple days. They let me know when it was shipped and when I would get.

I was hesitant on ordering because it was a sponsored ad and I couldn't find too much on the company, but I got my order in 5 days and Kayla responded to my email about my shipping number quickly. Thank you guys for the great deal too! I'll be ordering from here again for sure.

My order delivery was delayed due to the trucking company. I contacted RV Parts USA, and Kayla, Carrie, and Josh all went to work on resolving the issue. Kayla spoke directly with the shipper, and got them to deliver it the following day. I am very impressed with RV Parts USA, and I feel they went above and beyond what was necessary to get the issue resolved. I highly recommend this company for all your RV needs.

Kayla Curl was able to help us troubleshoot the refrigerator in our motor coach. What a help she was in determining what we needed to do to fix it as well as save us some money. Kayla is very knowledgeable and shows her dedication to her job. I would highly recommend rv parts USA for all my rv needs.

First and foremost I just want to say a huge THANK YOU to Kayla. You are amazing . As a person in general not just as a sale person. You helped us out tremendously. Great customer service. Very nice to work with. Which goes to show that the reviews left were more then accurate Our door and/ hinges were warping. I myself couldn't close our door anymore neither could my sick year old. And my husband was getting to where he was lucky if he could close it. Im sure our neighbors in the rv park were getting sick of us. But with the help of Kayla she instantly asked what are the dimensions of the door. Which way does it open. Where are the hinges located. Whats the shape of the door at the top. Told me how to look at the door she found. She told me call before 12 and it can be shipped out today or tomorrow and be there Friday. Sure enough our door arrived within two days after ordering. My husband and I watched a video and we learned how to do it ourself and what do you know. We have a brand new door. That clicks so smoothly when it shuts. Im so thrilled. I for sure recommend this place. For those couple people who had a bad review in the past. It must have been an off day because so far this is the first place we tried and it went so smoothly. Considering we have never had to fix our own rv or get parts before. So thank you so much again Kayla. Your job found a great employee when they hired you.

Ordered new new refrigerator coil for rv, if you can do it your self it saves you at least 1500 to 2000 because new absorption refrigerator cost between 2200 and 2900. Great product and the video on how to take it out and install it was great . Customer service and tech support was great. Will always buy from them in the future.

Excellent company to deal with and the staff is exceptional especially Kayla. She helped us several times with our order. Couldn’t ask for better service. Quick response on questions and so easy to get our orders quickly. Highly recommend ✔️