This rating is based on customer reviews, inventory size, pricing, and service quality
Underdog Towing in Prescott, AZ scores 89/100 from these reviews, with clear praise for responsive, professional drivers, careful handling, clear communication, and quick ETAs. Several note above‑and‑beyond help (on‑site fixes, safety checks, even refunds). Pricing is viewed as fair by some, yet pricing/billing surprises occur (an added charge and a delayed transaction), and a few cite delays or runaround and occasional rudeness. Customer service is generally friendly and proactive. No meaningful data on inventory, yard organization, or parts‑finding. A handful seem tied to other markets, so attribution is slightly uncertain.
What clients say about Underdog Towing in Prescott (AZ)
Ethan E was of great help with a situation I found myself in. I was camping in a desolate campsite and found that my truck would not start. After contacting several "off road recovery" companies they suggested him. He took the time on a Saturday afternoon to come out and help. My wife and I are very grateful for his assistance. I highly recommend him when you are in a jam and need help.
All of the positive reviews mirror my experience. I asked for a tow from a remote spot (15 miles of dirt) in the Bradshaw Mountains to a shop in Phoenix. Instead of doing what I requested, he showed genuine interest in what was causing the truck to not operate and fixed the issue on the spot so we could drive it back to the Valley. He even texted me later that evening to check in our status. Ethan is good people.
Ethan is amazing! He rescued the car for a customer had driven out into the desert, way further than most people were comfortable going. His rates are very reasonable and he's a dream to work with! I highly recommend him to everyone I know!
Was given the runaround for three days to the point where I just need my car towed by anybody at this point these people are clearly unprofessional and don’t know how to run a business use at your own risk unless your friends of theirs don’t bother would never recommend
Ethan was very kind, arrived earlier than expected, was efficient and affordable. We SO appreciate his service and will definitely use him again! Tons of thanks!!! Great job!!!
Thank you Ethan! I rolled my side by side and he got me out of trouble. He took me to Summit to make sure everything was okay. Very conscientious! I definitely would recommend.
Saved me at 1 a.m in a storm way out off iron springs after my car broke down. Ethan was awesome, helpful and friendly. Towed my car home and helped push it into my driveway. Really appreciate you for driving out so late and providing a quality service.
Like some others, AAA failed us. When I contacted Underdog, and explained my situation, they knew exactly what I needed. Very efficient, knowledgeable and did a fantastic job. Glad I called them.
Ethan is amazing. We had a friend's Jeep roll over 16 miles into the wilderness and needed assistance. Ethan first priority was making sure everyone was ok. He was very caring and honest. He arrived on time and worked safely to recover our friend's jeep. He was beyond fair on pricing and throughout everything made everyone feel calm and reassured. Highly recommend this company for when you need help off-road or on road. It's wonderful to know and experience honest and caring people in this world!
Ethan did what other tow companies said was impossible. He waited up to make sure we were safe and healthy after our accident. Went above and beyond to provide a service no one else could accomplish. Our sole tow company from now on
Underdog isn’t just a tow truck operator. He is a hero! Going above and beyond doing a job that few others would ever consider. Sticking with us till the end, he went above and beyond expectations. If you are stuck or stranded, this is the guy you want pulling you out. I can’t say enough good things about the service provided and on top of all that he’s just an all around awesome guy! Thanks, Underdog!
I called him one evening to have a tow the following morning and he was right on it. He was at the location on time and charged me a very fair price. He was the cheapest out of every tow place I called and the nicest. Very respectful. If I ever need a tow again, I will definitely call him.
Ethan was absolutely fantastic, he came to help me even though he had just gone to bed, driving to the middle of nowhere. This is a very dedicated, and trustworthy man who will not take advantage of your situation. His kindness made me feel at ease, and he did a fantastic job of recovering my vehicle. He was quick, affordable, and most importantly, made me feel safe and cared for. Thank you Ethan, you have no idea how much you’ve impacted me.
He moved our tuff shed for us on our property. He was honest with price and the possibility of damage occurring with the move. He did a good job and we are pleased with his work.
We were stuck in 2 feet of snow in the back country of Prescott. Ethan came and helped us get out of there. This is a great service and I would definitely recommend.
My husband was stuck in the snow and the other tow company that we originally called couldn't tow him out but Ethan got out of bed at 2am and came to tow my husband out of the snow. Thank you we will always recommend you for towing services.
My daughter got her car in a precarious position and nobody was able to get to her.
I told her contact Ethan and he’d get it out.
Ethan took on a tow job in a off road place nobody else would even consider. He got her car out safely with no damage for a EXTREMELY reasonable price.
If you need towing or road side service underdog is absolutely the best in yavapai county.
Ethan is amazing. We woke him up because we had got stranded in a bad location. We were told by other local companies that they would not come until the morning. Ethan came and got us out. He kept us updated on when he would be there and on the entire process. Ethan knows his stuff. Would definitely recommend them and would definitely use them again.
There should be a million more Ethan's and Underdog Towing in this world. Thank you Ethan!!!
Ethan helped us tremendously today! AAA failed us and for an affordable price he towed us 90miles. He even recommended that we contact custom towing (who was also helpful and trying for us) but AAA just refused to tow us since our registration was expired however we have a 30 day multiple purpose use temporary registration but AAA doesn't acknowledge that. So after being stranded and fed up with AAA we called underdog towing and Ethan came through and was extremely helpful! 100% would recommend!!!
Thank you Ethan and underdog towing!
Ethan from Underdog Towing is our go to guy when we need a tow. Professionally, we have worked with Ethan and Tom several times moving 20 ft containers for our business. It was an odd request but Ethan came recommended from another business owner we respect. He did not disappoint and dropped those containers exactly where we needed them! I have also worked with Ethan on a personal matter when my son's truck broke down on the Navajo Reservation and we needed a solution back to Prescott, late on a Saturday night. Underdog Towing goes above and beyond. They are on time, courteous, professional and absolutely know what they are doing! I highly recommend you keep Underdog Towing's number on your phone!
I got stuck out on a trail and needed a pull. Underdog towing came to the rescue as happy as can be, even on a Sunday night, and pulled me out with no issues. They even followed us out to make sure we made it safely in the dark. Thanks for being there for us when we needed you! I highly recommend
So I was in a bit of a jam Wednesday night when our Jeep got stuck all the way up on one of the off-roading trails. Search and rescue came and delivered us to our Airbnb but we were responsible for retrieving our vehicle. Around 11pm I called Ethan from Underdog towing. He drove from Prescott (1.5 hours) to Sedona, picked us up and winched our rental Jeep from the depths of the sand on top of the trail. He was so polite, communicative, professional and efficient. He did not rip us off and fairly charged us. Who else would have come in the middle of the night to rescue our vehicle so we could make our 11am flight out of Phoenix?! Wow. There’s no one else I would recommend. Thank you!!
I'm so glad that we were able to use Underdog Towing! I was broken down in Paulden AZ after purchasing a new vehicle, and I needed to get towed all the way back to Phoenix. Underdog's towing rates are much lower than their competitors in the area; Ethan the owner does really care about each vehicle he tows and the service he provides. We had a lowered car and he took care of us using wood to ensure the front bumper didn't get any marks. He also worked a 16 hour day to help us get home safely and he even unlocked the car for us without charge! I highly recommend this towing service! If you are ever in a pinch... Call Ethan to get a quote!
On 10/27/20 I found myself dead in the water in Prescott with a damaged brake line and needing a tow. I was referred to Underdog for assistance. I spoke with Ethan to discuss. He had driver Tom out in about 30 minutes, transported my truck to where needed and charged $65, which I thought was fair for fast and competent transport. No complaints.
Ethan SAVED us when no one else could! There is no one more honest, helpful, reliable, and communicative in the business. He was straightforward with us the whole time about what we could expect, timing, etc. He was quick, responsive and kept us in the loop. Plus, he knows Northern Arizona like no one else.
We had gotten lost and made it onto a really tough road with sharp rocks. One of my tires ended up shredding and going flat... plus 2 others were barely holding on. Ethan and his flatbed truck made it 5-7 miles on this treacherous road to come rescue us when 3 other local tow companies turned us down and said they couldn’t make it to us.
5 star, amazing service. He was a complete saving grace!!
Two towing companies refused to come assist when our Ranger was broken down in Prescott National forest. Ethan came, after dark, and saved the day. Professional great service!!! Would give him a 10 in possible! Thank you!!
Thank you Tom and Ethan with underdog Towing service I was stuck in the mud I called 4 places one place wanted 1500 dollars for pulling me out 3 feet called underdog Towing and I asked and pleaded for help they came out to get me Tom is an amazing man and father if tom did not come out to helping would've been stuck until maybe Thursday Friday who knows I highly recommend them they are true heroes of the world God Bless you guys and you rock
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