This rating is based on customer reviews, inventory size, pricing, and service quality
In Prescott Valley, AZ, Pep Boys trends positive: many praise fast turnarounds, clear explanations, fair tire/AC/brake work, and a professional, honest staff (names like JR, Arthur, Bob recur). Pricing is usually reasonable, though a few cite steep repair quotes and feel upsold. Service is often quick, yet online appointments led to long waits for some. Parts availability seems fine for common items; little info on inventory breadth or yard organization. Some reviews may reference towing/other sites, so minor uncertainty. Overall: 84/100.
What clients say about Pep Boys in Prescott Valley (AZ)
UPDATE: The mechanic at this Pepboys location sabotaged my car by removing a part and not replacing it! They also refused to provide a receipt or detailed invoice for the alleged work done (how does a company charge for removing a part and not informing the customer?). Not only did they disable my wipers, it also disabled my blinkers and brake lights!
I live on a dirt road. I need to use my windshield wipers frequently to clean the windshield. Used them when I got in the car to take it to this location for diagnostic on AC. Was told the whole AC system would have to be replaced at a cost of $3,600 or more. I didn’t use them, but the next day I tried to use my wipers. They didn’t work. Took the vehicle to a reputable shop. They found two things: the previous mechanic had removed one of two relays for the wipers (I never requested or asked for work to be done on the wiper system!) and the only thing the AC needed was a compressor and recharging. Including diagnostics the cost of repair was 70% less than Pepboys, and that included the wiper relay that had been removed. No way I can recommend this shop. Caveat emptor! (Buyer beware!)
The staff, headed by Arthur, was friendly, professional, and efficient while working on my BMW. I am appreciative of their service in maintaining my vehicle in good working order.
Several weeks back I took my '04 Avalon in because it was a strange noise when I put the brakes on at about 50 miles an hour like what I'm approaching a light. They took it in took off the brakes showed me the brakes said it wasn't the brakes and they only had one mechanic there and said if I wanted to find out exactly what it was and bring it back another day and I'd have to pay for a diagnostic. Later I took it to Brakes Plus and they took a picture of this dust shield. You can see how bent up it is. Apparently somebody took a pair of pliers to it trying to keep it from possibly making that noise which didn't work. Now I have to get a new dust shield.
Pep Boys in Prescott Valley is awesome! JR, Arthur and Bobby are so knowledgeable and explain information to where I understood exactly what was happening throughout the process from drop off to completion/pick up of my car! 5+ stars guys!! Great job!!
All the folks at Pep Boys are great at their craft! It’s my go-to for all my automotive needs
I had a great experience with the Arthur at the front desk. He was very helpful and friendly and accommodating. I had an issue with some tires that were sold to me and he rectified it immediately. Thank you Arthur. And thank you to the mechanics who put my new tires on! Raises for everybody!
I just picked up my truck today "Ram 1500 Big Horn" and I couldn’t been more impressed. Everyone was extremely accommodating and took care of every issue I came in for without any hassle. Every staff member I dealt with was friendly, professional, and clearly took pride in their work. It’s rare to see a team operate this smoothly with such positive attitudes. The store manager / owner should be proud; and I hope these fine mechanics and crew are recognized for the outstanding job they’re doing. 10 out of 10 WOULD recommend this location to anyone needing honest, reliable service!
Great personal care to customers. Checked vehicle history to ensure all systems were tracking positive and made recommendations for future oversight...
Work promised completed on time and within cost estimate.
Frontline personnel were GREAT!
These fine gentlemen were so generous with their time, patience, and knowledgeable about the product I was looking for. Very friendly group and you could tell that everyone got along as staff very well. Great place, great people!
I’m pretty handy but I could not remove the wipers on my 2003 Buick LeSabre. I bought new two wipers at Pep Boys and had them installed (it was not easy) and there was no charge. Pep Boys have installed batteries for my family cars and they do it quickly and professionally. Their employees are very knowledgeable and well trained.
More recently, our Subaru Forester had a tire going flat. J.R. and Sam serviced us immediately and fixed our flat in 10 minutes. They were very professional and friendly and the repair was complimentary.
JR and Jared are the best auto service management team in Prescott Valley, AZ . Price was excellent and service was extremely prompt and well done!
We highly recommend Pep Boys and the P.V. team. Thanks to JR and Jared for outstanding service and installing brakes on our Toyota RAV4 that work perfectly.
Oh yes, a day after service we had to make an emergency stop. No problem with this Pep Boys brake job.
Thanks Boys and our family looks forward to seeing you in the near future for all of our auto service needs!!
Just passing through Prescott Valley when my tire developed a leak from a screw. I really appreciated the super fast service that got me back on the road!!!!!
Bought a 2015 ford fusion titanium from carvana two months ago. Had a driver side blend door actuator go out which caused no heat on driver side. I was very nervous handing my keys to others trusting they would treat my property with respect. Went here because it's a selected provider of silverrock waranty work.
Let me tell you guys. What a breath of fresh air it was to have these guys. JR helped with so much calm cool and knowledgeable customer service and had a gentleman named Bob who has been a ford master mechanic for 25+ years just making it look easy. I was in and out of there in 3 hours. I was expecting 3 days. I can't express enough of how happy I am with the work and service provided to me at this location. Definitely returning to have my ford serviced here for the foreseeable future.
Thank you guys. Thank you soo much. Keep up the good work and good vibes.
2nd visit: just got a new batterey, transmission service, oil change, two new tires, cv axle, rear brakes and alignment. Few... these guys are a life saver. Stuck to schedule did exactly what was promised. No surprises at the end. J.R always makes these experiences very smooth and friendly. Just drove it home and I have no doubt everything was done professionally without cutting corners.
Thanks again guys. Glad to have you in town.
I recently went to Pep Boys because my car’s AC had completely stopped working, and I was expecting the worst, a costly compressor replacement. But after checking everything out, the team at Pep Boys told me I didn’t need a new compressor, just a simple AC recharge.
They explained everything clearly and didn’t try to upsell me on something I didn’t need. The recharge was quick, affordable, and my AC is now blowing ice-cold air again. I really appreciate their honesty and professionalism. It’s refreshing to find a shop that puts the customer first instead of going straight for the most expensive fix.
Highly recommend Pep Boys if you’re looking for trustworthy and knowledgeable service!
I was quoted $2,200 to change my radiator and thermostat +housing. You guys stated that it was so expensive because it had a 7 hours labor involved. I took my car home and I ended up doing it myself. I spent less than $300 in parts (I bought the higher end replacements) and I followed a YouTube tutorial. To be my first time doing this without any power tools and following along with a video, it took me 4hs and 20 minutes. How is it possible that you guys charge 7hs of labor being professional mechanics? My only explanation is that you are trying to scalp customers. Additionally, you guys found a problem on my car that caused a knocking sound on my suspension/steering. I took my vehicle over a year ago to get that diagnosed and you said everything was ok. The quote to change the required parts was over $2,000. I’m doing it myself once again as the parts were less than $200 and I’m sure it will take me less time to change it that what I would have to pay for labor with you. Definitely not coming back to you.
I made an appointment online for a oil change and tire rotation three days in advance. I received an email confirming my date and time, the next day I received a reminder email the following day I received a reminder text. I show up about 20 minutes early for my appointment, only to be told that they problems with their online appointment system and that it is no fault of mine, and that their is about a two hour wait. If you are aware of this issue why has it not been corrected? Why was I not called to reschedule? You had three days to figure your schedule out and in the end I waited my entire Saturday waiting for this appointment and ended up not getting anything done. This was my first and last time here, I will not attempt to come back, I will take my money elsewhere.
Excellent service. I ordered my tires from PepBoys website and they set up the appointment. The service was fast and the staff were very nice and friendly.
they charge me 58 $ and want to do a 2500$ repair with no proof it needs to be done. the mechanics are terrible at customer servise and treat people like idiots. tried 2,500 for ac repair and the whole kit is only 300$. 2,200 in labor doing a 3 hour job. what a joke. don't go there. they don't care about people and take advantage. i hope they leave our town.
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Worst experience ever. I made an appointment for an oil change at 9AM. I arrived early. The guy slouched over the desk grunted at me. I said I have an appointment at 9 for an oil change. He grunted again and said it could be 1 to 2 hours. I said but I have an appointment. He said the system basically doesn't recognize appoints and will let 16 people book the same time. I said so what's the purpose of an appointment? His response, "I dunno". I will find some place that values my time and money more than Pep Bpys obviously does. Must be nice to have so much business you don't have to care about your customers
Had an emergency with our toyota prius splash guard coming undone. They took us immediately and fixed the problem with no charge. Will be going back to them for oil changes and everything else. They are amazing and very nice people. Highly recommend them!
I had a blowout caused by a pothole. I talked to Jared who arranged for me to bring in the single rim to have the tire replaced so I could then mount the new tire on my car and bring it in to have the remaining three replaced later in the day. Everything went without a hitch. The tires were replaced exactly at the appointment time and I was in and out in no time. I’ll be sure to recommend Pep Boys when looking for new tires.
I was very impressed. Had router/ brake job both front and back of car. Received $100+ coupon on parts and services. I would recommend Pepboys to all my friends
Because I was recommend to go there myself .I bought 4 new tires from Pepboys from a recommendation last year. Very impressed. Will go back there when I need an oil change.
Had a problem with my car and needed a part changed. The mechanics were very nice and attentive to the issue. The communication was there all the way and kept me updated. Good people overall
Superior customer service, and amazing friendly employees! They exceeded my expectations..I will definitely be a repeat customer! JR is most excellent in service, and very down to earth. I believe it was the owner? That cashed me out..He was great too!
Promises made were promises kept. I was grateful they were willing to install the part I had purchased and provided.
Bob is an outstanding mechanic… all the staff are very good. Many thanks!
I take my work vehicles and personal to have work done here. I appreciate how quickly they get the work done for me at a reasonable rate.
Also, JR the manager there is a great guy. He will always communicate well with you.
The guys at Pep Boys, Prescott Valley, are absolutely wonderful. They go above and beyond and are extremely courteous. I am so happy that they are our only vehicle service company. If you want the work done right, call JE or Arthur for an appointment. You won't be disappointed.
I've been a Pep Boys customer for a few years now and I am beyond satisfied. The technicians are super friendly, have a great sense of humor and always treat me with respect. They are quick about contacting me to let me know what is wrong and how much it will cost, out the door, to fix it. If they have to order a part, they will let me know how long it will take to fix my issue. I will never go anywhere else for my car service.
Not a loyal pep boys customer so not sure why I chose them to do my oil change, but I’m sure glad I did!
I’m only in the area for a few weeks and needed an oil change and during that service they told me I needed a new belt right away so I got that done today, just in time because I leave in a few days to drive to another state!
Both times the guys were super helpful and friendly and went above and beyond to make my experiences awesome.
Thank you so much!!
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