What clients say about Blackhills Towing in Cottonwood (AZ)
Brian ⭐⭐⭐⭐⭐
Brian at Blackhill Towing was extremely professional and respectful while helping us retrieve a vehicle after a stressful situation. He made what could have been an overwhelming process feel straightforward and manageable.
He was clear about the steps required, patient while we handled paperwork, and treated us with courtesy and dignity the entire time. In situations like this, professionalism and calm communication matter more than anything, and Brian delivered exactly that.
We truly appreciate how smooth he made the release process. Highly recommend
After kindly helping me twice, he ghosted me, didnt keep his word. Treat others as you would want, its called Integrity, something that is missing from todays society!
Wow, after having dubious service from a few of Cottonwood's tow services, working with Anthony at Blackhills Towing was downright enjoyable. He was able to come out quickly and did a great job getting my old truck to the repair shop, and kept me laughing the entire time. Highly recommend!
Blackhills Towing came to my rescue when I was stranded on the side of the road. They were incredibly responsive and professional, and they made sure I felt safe and comfortable throughout the entire process. I highly recommend them for anyone in need of towing services.
I love Anthony, 10/10 dude.
He made sure to take great care of my vehicle, even look around and diagnose, and got me where I needed to go in 15 minutes.
I don’t roll that way, but ladies you should ask for him when you call.
Broke down between Cottonwood and Sedona on the way to work. Tried another tow company on a recommendation, but no answer. Steve from Blackhills answered immediately and was on his way before we got off the phone. I have, honestly, never had a towtruck arrive anywhere near as quickly! He had to drive 12 miles to get me, load up my car, and drive 12 miles back to my mechanic and it only took 46 minutes from my request to my drop-off! I have waited an hour and a half-plus from other companies in the past. Thanks Steve!
***Edit: I had a terrible phone signal where I was, so I didn't realize that these folks are mechanics as well. Otherwise, I would have had Steve take it straight to their shop. I had already told Steve the name of the mechanic I planned to use, and he respected my choice instead of trying to upsell their services. I really appreciate that and will definitely contact them the next time I need work or service!
1200 miles from home on a Saturday truck breaks down on dangerous road through canyon towards Sedona. Very difficult finding a tow service due to poor cell reception and so many refusals to help us. Finally, the Sedona police gave us Blackhills information and Anthony happily agreed to arrive within 45 minutes and he did! We were waiting 4 1/2 hours by that time. We had a few stessful days prior, hadn't eaten since early breakfast, it was my birthday, we were on vacation from hell. I was a weepy mess due to many recent disappointing occurrences but Anthony was very kind, fast and professional. Such a sweet man. Thank you for the reassuring hugs and kindness. God bless you, my friend~
We had a pleasant experience with Anthony. AAA couldn't find us a tow after 3 hours, from Sedona to Phoenix when our car broke down. We called around and found Blackhills' number. Within an hour, Anthony was there, towed our car, and gave us a ride back to Phoenix. Talk about heroes not wearing capes. Thanks, Anthony!
One of the worst things that can happen in someone’s lives is having a car accident. It’s traumatic, vehicles can be totaled, and people are injured. Today my fiancé and I got into a 4-car collision, both of our cars were involved and were undrivable, and Blackhills towing were the kindest tow truck drivers I have ever had the pleasure of speaking with. Comparatively, towing companies are historically rude to women, and when I called them about both of our vehicles while my fiancé laid in his hospital bed, the driver I spoke with was more than sympathetic. He was understanding, caring, and supportive of us getting our vehicles returned safely to us. Even though we were charged a hefty amount, he made the process very smooth, and was able to deliver the vehicles safely and conscientiously to our residence. I am very appreciative and grateful that good people still exist. Thank you!
One of the most stressful things that can happen in life is having a vehicle you depend on fail to operate- especially if it’s your ONLY vehicle and you’re over two thousand miles from home. So having such a friendly, kind and awesome person as Anthony coming to your rescue can turn a stressful event into a moment where you feel so grateful for the good people of the world that can you lift you up in even the most dire of circumstances! I highly recommend Black Hills Towing as the *FIRST* people to call any time you need a tow! They provide excellent service and will definitely brighten your day when you need it most!!!
Anthony from Black Hills helped us out with a rental that broke down and needed to be returned. The service was great he was great. If you need help in the area I would highly recommend their services. Excellent people!
My car battery was dead. I called Black Hills Auto and Towing and they arrived within 15 minutes. My hero was an incredibly nice young man. I will definitely call them for any future needs.
FALSE ADVERTISEMENT AND UNPROFESSIONAL!!!!!!
I called at 1am for "24 HOUR TRUCK REPAIR". I explained the issue I was having. He rudely told me his pricing and no additional information (he was sleeping which is understandable) he said to contact him when we knew if we wanted him to come out, I said okay allow me to contact the truck owner to confirm pricing is okay and I'II reach right back out. I reached back out to him asking additional questions about his services, what he assumed the issue may be, and explained in the recent past mobile mechanics have came out and been unable to resolve our issues. To further explain all of my questions about capability, and what $200 plus $150 an hour included in the case that he is unable to resolve our issue. (Preventative maintenance) HE ANSWERED NONE OF MY QUESTIONS AND TOLD ME HE IS NOT GOING TO PLAY OUT SCENARIOS WITH ME, IF I WANT TO DO ALL OF THAT THEN I SHOULD WAIT UNTIL THE MORNING. I NEED TO TELL HIM IF I WANT HIS SERVICES OR NOT OTHERWISE DONT CALL..... then proceeded to hang up on me after I asked him were they indeed 24 hours bc that is why I called at such a late hour.
I then proceeded to text to see if he was able to make it out to us because we are in need of the help and found that my number had been blocked.
I tried to follow up from a different cell and when he picked up he said if you want my help reach out in the morning. Then hung up in my face again.
YOURE BETTER OFF WAITING FOR THE REAL PROFESSIONALS IN THE AREA THAT OPEN AT 7AM. I will be reporting this business for false advertising
This afternoon my lifted truck was stuck on an embankment off dry creek road. Left rear tire up 3’ off the ground. Jaws towing came and couldn’t do the job. After waiting four hours I called Black Hills towing and Anthony came to our rescue! He was a rock star. He was able to get my truck out without a scratch! Drove it home! Anthony was very professional, prompt and extremely knowledgeable. If it wasn’t for home we’d be spending the night in Sedona. Thank you Anthony!!!!!!
Called them early in the am, the young man was so nice and helpful he even followed me to make sure I got where I was going. The only place to call for help.
Great service, fast and responsive! Anthony is a skilled tow driver that helped pull and tow my truck out of a bad situation and was a pleasure to deal with. 5 ⭐️ from an honest reviewer here that was stranded.
I was in a real predicament! We were out of town and about 260 miles away from home. My car wouldn't start and my son had broken his leg just hours before. We needed to get home ASAP... Road side assistance sent help but those other guys couldn't figure out the problem. My car spent the night in a walmart parking lot. Next morning, Steven from Blackhills Auto and Towing takes me to my car with intentions of towing it back to the hotel. But thanks to his expertise, he knew exactly how to fix the problem! He got my car running in no time! Thanks to Steven we made it home safe and sound. I'm forever grateful. Thank you for your excellent service!
This was my first ever tow service and I was nervous. But the driver was so nice and took his time explaining everything to me. Will definitely recommend them to anyone in need of a tow.
Amazing expierence. Thought a friend could tow us and they couldn't. Needed a tow fast and they were there in 5 minutes and were cheaper than other companies. The guy who showed up was friendly and respectful over all an amazing experience. During a tough time giggly recommend.
This business is unprofessional. DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. THEY DO NOT CARE ABOUT LOOKING AFTER THERE CUSTOMERS. Steven has the worst customer service I have ever experienced. On top of the fact that he does not know what he is doing he is disrespectful. We were informed by Steven that we did not need a police release to pick up our car. We told him we are coming from Phoenix and he LIED TO US BY SAYING WE DID NOT NEED ONE. We wasted time and resources all becauae of Steven.
They saved me tons of money by fixing my radiator problem instead of replacing it. Which is what another mechanic suggested. Did a tune up also. My 2003 Impala purrs like a kitten! Thank you Black Hills!
I had maintenance performed on my 17 Hyundai. These guys were professional and were priced considerably better that the local competition. I highly recommend this place !!
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