What clients say about NAPA Auto Parts - Green Valley Marana Auto Supply in Marana (AZ)
I am genuinely shocked—in the best possible way—by the level of courtesy shown by the store manager, JT, and his associate, Brent. After we explained our vehicle’s symptoms, they immediately and competently identified a significant hole in one of the tubing lines on our high-mileage vehicle—without any prompting from us.
This was especially impressive given that we had taken the vehicle to a few mechanics previously and were given the runaround. JT and Brent were a complete breath of fresh air for my wife and I. Their knowledge, experience, and straightforward approach were evident from the start, and their customer service was exceptional.
They have absolutely earned our trust and our business going forward. Customers for life. Thank you, JT and Brent!
Rudest Napa ever!! We walked in and everyone had sour unfriendly faces. Maybe because they are all dying from the swamp cooler. I’ve been going to this Napa for 8 years this is the most unfriendly staff they have ever had!! Very disappointed!
Went here to get belts and a ring gear for a Ford engine in a forklift. Was second person in line a guy in front of me left un-helped as I approached the counter soon to find out why. Guy behind was an older bald headed guy (not Bill) that apparently hated his job. I got the year, make and model question? While I was holding old ring gear in my hand (with part# stamped in it) was immediately told I won't be able to find that because it's on a forklift! I explained to him that the forklift had a popular engine made by Ford and maybe he could look up one that was made in a truck? He huffed and began looking making it painfully obvious he was not going to help me. After a minute he told me nope a truck one wasn't the same and the part # would not help (when he never even looked at the #) I turned around and walked out. O'Reilly's just opened down the street and their employees helped me find correct part and ordered it. Napa shouldn't invest in a new building they should just board up and close Marana doesn't need you and your incapable and rude workers anymore!
I called before the store opened. A young lady answered the phone. Treated me like the store was open already. I told her what I needed. She said we are all out, but I can have it here in about an hour. Considering the store didn't open for an hour. I was very impressed. I will be back.
Napa good parts, fair prices, always seem to have what you need, if not they usually can get it same afternoon. When we lived in Ava valley this was my go to for any parts I needed.
I received excellent service today 12/21. Needed a radiator hose and they found one at another store. They had it delivered to the Marana location. The three guys in there were so friendly and very customer service oriented. Was like talking to good friends! Provided several pointers for replacing the hose. I left very happy and satisfied with my purchase.
Tire was leaking on the highway and fortunately we pulled off at this exit to see what was wrong.
The men here took quick and good care of us at a reasonable price.
Thank you all, you got my family back on the road four trip.
I had a burned out brake light. They sold me one from a bulk basket cheaper than getting one in packaging. They were very friendly. I saw a local guy helping to keep the counter warm and jaw jacking with the smiling employees.
The Marana shop is a breath of fresh air, old school style. Everyone there was professional, knew their parts, and provided quick exact service even for my old classic pick up. Highly recommend.
Napa in Marana is amazing! They literally help my business every day! Today we needed a starter and of course it didn't have a part number on it. Kent pulled several starters out until we found the one we needed. Sure appreciate the extra time he spent with us. To us it wasn't about price at all! They very well might have been the best price but that wasn't the motivation at that moment, it was need! Service was outstanding!
Small little place, but the chubby guy with the beard that I dealt with gave the place a cozy charm, it might not have everything that the big chain stores have, but you can get the basics and then some, I believe they have some parts on hand and I’m sure just about everything else can be ordered for you, I would definitely recommend.
Went for paint and they had a hard to find aluminum shine product that I have been looking for. Great for hard to find products and the knowledge behind the counter is a huge help.
Everyone was nice and friendly. They had what I needed. They are the only parts store for 10 miles. Their prices reflect that. My not wanting to drive that 10 miles cost an extra 30%.
Very expensive!! I bought 2 tie downs, ok quality and only about 8 foot long, 46 bucks before taxes, you can get these same tie downs, at autozone for more than half this price and double the length. Don't go here!
This place was awesome. They definitely helped us out. Very very helpful. I don't know them guys but I love them all. Had a problem with my truck and thought I was gonna be stuck in Arizona. But they made it happen. Definitely good people there. Appreciate it a lot.
Great business! We love getting all of our auto parts from here. The employees are very helpful. They always get us the exactly what we need, even if they don’t have it in stock. I highly recommend this business ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Great store, friendly staff, especially Bill! We needed a battery replaced and showed up right before closing. He tested and warranteed our battery. Now we're ready to roll!! Come see the guys at NAPA, in Marana, they'll take care of you!!
They are part of Eddies towing. I got a flat tire on my RV late at night. They came out and put the spare on. Then I drove to there shop and stayed in the RV And first thing in the morning they promptly granted my wish and sold and installed new tires. Very polite. Very professional and very honest and reasonable price. Thanks to Nate,Frank& David
I always have fast friendly service here. They go out of their way to help you with all your part needs and then some. Would definitely recommend this place to all the do it yourself'ers out here.
Walked in, took a look around, got out. Probably a great place for auto shops to get parts, but they clearly don't care about walk- in customer traffic as the out-front stock is sparse, unorganized, and dirty. Not for me.
I always call ahead and they have the part waiting when I arrive. Might have to wait if someone beats you to the counter. Better than driving into town though. Nice friendly staff
I don't really use the auto parts store, but the Tire Shop that's connected to it. I've used for yes and they are wonderful. They patch holes in ur tire for cheaper than anywhere in Tucson. And they can even fix a hole in the side wall of ur tire. Which no other tire shop will do, they just tell ya they can't and u have to buy a new tire. Oh and there's a guy there named Franky, he's worked there FOREVER and he's super nice & funny and most definitely helpful...
Exceptional service!! These guys go out of their way to help you find what you need. Even when you don't know what you're really looking for (they's play great charades) All I had to do was describe what my brother-in-law said and these guys quickly helped me get what I needed and get back out the door in no time.
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