What clients say about NAPA Auto Parts - Del Sur Enterprises in Ajo (AZ)
The only words that truthfully captures this crews heart is kind. Me and my girlfriend were headed to rocky point when we broke down and not only were they extremely helpful in towing us, they gave us very valuable solutions to help us get home day of with our broken down car. We are so blessed that these were the people that helped us, Thank you all so much!
I went to NAPA in Ajo to get some adjustments done on my Jeep, and everything turned out great. Alejandro and Concha were incredibly kind and helpful—really good people. The service was smooth, and I felt well taken care of. Definitely recommend stopping by if you need anything for your vehicle!
Everyone was very nice and helpful! I had to rent a U Haul and a car dally and everyone got out and helped me put my vehicle on it.
I would definitely recommend going there for auto and towing needs.
Avoid working with Alejandro. Management really needs to look into him. He is not only making the company look extremely bad. But he is also having their company LOSE money. He won't allow you to speak. Becomes defensive for absolutely no reason. Hangs up on you.. I hope their calls are recorded so they see how he speaks to customers. DO BETTER Alejandro.
Lady helped out big time when my father in law needed a tow. The lady that towed his vehicle effed up. But made the effort to drive to Peoria. You get my respect
Was very nice to us. Found out today that they are not open until 3 on Saturdays as Google says. They close at noon but he opened the door for us at 12:15 and we got what we needed.
While traveling back from Organ pipe national park our RV experienced a problem with the charging system. They were able to diagnose the problem quickly to be a bad alternator. They removed the part to verify that the correct part could be ordered from the Phoenix warehouse. The correct part arrived the next morning and was installed by 10 am. Great service from start to finish. Thank you again!
Here is my experience at Napa Del Sur NAPA in Ajo, Arizona on Feb 8, 2023. My motorhome's hot water tank failed. I walked over to the NAPA store and within 15-20 minutes, Tomas Lopez had found the right hot water tank replacement and ordered it. This young man was very polite with the right amount of humor and politeness . He told me the tank would arrived by Saturday before noon and it did. You are an asset to this store because of your great attitude towards clients.Thank you Tomas.
If we could give 10 stars we would ! My engine completely went out on highway 85 today about 10 min outside of Ajo on our way to Rocky Point. Luckily a state trooper came by and gave us a ride to Napa Auto in Ajo. We were waiting for our insurance to get a tow truck to our car. Thomas and Melissa at Napa Auto/ Kords Auto Care were god sends today.. They went over and beyond to help us and make us feel as if we were family with no questions asked. We did not expect this customer service at all, we just needed to get our car towed and go from there. We cancelled the tow with our original truck that was coming close to 2 hours later to have Melissa tow it to Napa. They helped us with a vehicle so we could go and get some items out of our car while we waited for the tow. Melissa did it as quickly as possible as Thomas was doing everything he could to help make sure we had everything we needed and were as comfortable as possible. They turned our stressful day into a very manageable one with a few laughs along the way. We would consider them friends not just help that came our way and would recommend both Napa and Kords to anyone needing a tow, auto parts or recommendations on where to eat and go in Ajo :). Thank You Both from the bottom of our hearts !!!
Had a slow leak in one of my pickup tires and could see the same nail in the other back tire, while camping at Organ Pipe/Twin Peaks campground. Drove up here to Ajo, and got them to look at it within 15 minutes. In an hour, they had plugged the one tire and taken the other one off and inspected it inside and out to make sure the nail had not gone through (it hadn't). A month later, both tires are still fine and I'm a satisfied customer.
The owner was Amazing!!! Driving from San Diego we ended up stranded and no one was open. Not only did she open up on a Sunday when she is normally closed but she when out of her way to make sure we had the right part! She provided excellent customer service!! Grateful there are still good people/business.
Minus 1000 stars. I had an agreement with them for a storage unit which they ran out of the Napa Auto Parts store. My mother passed away and I took over payments on the storage unit. They cut the lock off and stole all items of monetary value. I had to hire a lawyer and they had to file an insurance claim to reimburse me. While I got a small monetary settlement it doesn’t begin to cover the cost of the pain and suffering I incurred by Lori and her husband.
My car broke down 10 miles outside of Ajo Arizona where Napa Auto care parts and Kords Towing are located.
They sent a car to pick my dog and I up in 105 degree weather first. And then they went and got my car and towed me to Avondale Arizona. Great group of people great service and I felt safe! my dog and I are very happy with them I highly recommend if you're ever in this little town Ajo Arizona Napa Auto is the place to stop if you ever need anything!
ASK for Thomas the Parts Manager!
U ROC!
These folks really know parts! Some parts places there are just clerks that don't really have auto repair or years of experience. These folks know their business and their products. For a tiny town this store has a good selection and
Broke down and needed a tire repaired. Two workers standing around but when it came to fixing a tire I only got a laugh, and they stated they were just too busy to help as they went into the office and sat down. Rudest laziest bums in Arizona
We had a flat on our fifth wheel tire. They repaired it in a half hour and charged us $20.00. Very thankful for the speedy service and reasonable price.
TheyDeserveDUMBMechanicAward--the mechanics working there are so dumb they forgot that vehicles have TWO sets of ball joints and only worked on one. If you want to experience truly DUMB mechanics, check them out. If you want a really capable person working on your vehicle, ask around.
Needed to do a quick repair to continue my trip. The folks at NAPA not only had what I needed but gave me a hand getting the repair done. Really good people.
Have always had excellent service from Napa over the years. Can't even think of all of the sick cars I've taken there for repair over the years and they've all come out fixed. Lately I go there for oil changes and parts for other people's vehicles lol. I can always trust them to give it to me straight and not waste my money on repairs or alterations that are not going to do.me any good.
Your prices too high you've got to cut it. I get the feeling this is the sort of business that takes advantage of customers being isolated in the middle of the desert and charges way higher prices. The lady was nice.
Bad business. Towed my 1990 Toyota 4runner there from organ pipe monument. I told them I thought it was the water pump as I have some mechanical experience and that was where the vehicle was leaking from. I told them it never overheated and I shut it off immediately. I called them several days later and told them the s az me info. They said they would look at it. A couple of days went by and I never heard from them so I called back. They told me the head was cracked as It overheated and it would cost to much to fix it. I told them the head shouldn't be cracked or warped as it never overheated. They told me it was common. So I took my other truck out there (200 miles) to pick it up. When I got there they admitted it never was even looked at. It also sustained damage in their yard from a nearby fire. All they offered me was a discount on the tow. I got it home replaced the water pump and it's still running a year and a half later. If possible take your vehicle elsewhere. Not always possible this far from anything but maybe if you can tow it to gila bend you'll be better off.
