This outfit showed up at the request of an apartment complex to tow a specific vehicle at their complex. Maverick Towing showed up to tow this specific vehicle and towed my car instead. My first day of vacation ruined by a company that should not be allowed to exist and did not care about my concerns whatsoever. No urgency to return my vehicle to me when it was their fault like im the inconvenience to them. When a towing can't tell the difference between make and models of vehicles they shouldn't be in business.
Upon getting my car over 2 hours late there was damage which of course the tow truck driver who was the driver who took the wrong said he didn't cause. He didn't care the dispatcher didn't care all most likely criminal running a shady operation. This isn't over.
Towed my car while I was on vacation for christmas parked in my spot. Honestly, if this is legal I might just get into the towing business in arizona, whatever is what it is. You got me lol.
This is the most corrupt and unprofessional towing company in Arizona. if there was an option for -5 stars that would be my rating.
My vehicle was towed illegally. There was no proper signage, and I was parked between the white lines — my tire was only touching the line because of how the car next to me was parked. They towed my vehicle around 2 AM on a Sunday morning, and when I called, they claimed they were closed until Monday, effectively depriving me of access to my own vehicle, which violates A.R.S. § 28-4847, requiring a towing company to release a vehicle upon request during business hours when charges are disclosed.
When I went to pick up the car, I refused to pay for an illegal tow, and they immediately escorted me off the property, demanding proof of ownership. My registration was inside the vehicle, and under A.R.S. § 28-4847, I have the right to access my vehicle for an inventory of personal property — they refused, which is against Arizona law.
I then showed digital proof of ownership on my phone, and they claimed it needed to be printed out — a completely made-up rule and not supported by any Arizona statute. After they ignored my calls while I was locked outside their gate, I informed them that I had called the police. Only then did the employee come out and suddenly accept my digital proof of ownership as valid, proving they knew their demands were baseless.
This company operates with shady, predatory tactics and zero regard for Arizona towing laws, especially A.R.S. § 28-4847 regarding vehicle release and access to personal property.
Legal action is already in motion. Avoid this company at all costs. Refuse to pay for illegal tows. It is against the law for them to not release vehicle without payment
I don't hate anyone, but who ever owns this company sucks. What a scam this place is. If you have a apartment complex that uses these guys don't rent don't stay long. They prey on anyone to charge $250 per vehicle. Just know they resell the vehicle or scrap it, they'll make money. Had to drive an hr to pick up my payed off truck cuz I parked wrong.
I have my tags to my vehicle but got caught up on a business call and forgot to put them on when I put my truck tags on. I went out the next morning and car was towed? WTW! I have tags and they towed? This is some BS
Towed my vehicle and made me wait 2 days to retrieve it. The hrs of operation are a joke and it’s unfair to take someone’s vehicle and do them the way you guys do. Customer service is trash because once they got your car they don’t care either way.
Needed a tow and they came in a quick and efficient time, as it was hot out. Was able to ride with the tow truck driver in cold Ac ❄️ good pricing too! Thx Maverick!
To Whom It May Concern,
My vehicle was towed from [Apartment Complex Name] on [Date], and I’m requesting documentation regarding the tow. Specifically, I’d like:
• A written explanation of the reason for the tow
• The name of the person or entity who authorized it
• Any photos or evidence you have of alleged violations (i.e., signs, markings, etc.)
I have reason to believe my vehicle was towed without proper notice or signage, which may be unlawful under Arizona law. If the documentation cannot be provided or if the tow was done in error, I will be pursuing a reimbursement.
Please respond within 5 business days.
Sincerely,
Herza Lopez Salazar
They pray on the people that live in the apartment complex, this is my 4th time getting towed. With no 24hr notice.
Update been towed 2 more times since then. They have towed ever car that is registered at my address with the office.
my vehicle was towed from alta 99th for parking ON the line… not over the line. They give out warnings to cars with expired or missing tags, but immediately tow what they deem as a “parking violation”. then, they towed my car at 2 am on sunday, just to say they’re closed on sunday and i can’t pick up my car until monday. THEN, they told me when i come on monday, i have to schedule an appointment to pick up my own vehicle. i would love to take legal action against this sketchy company. they want cash only because they know this is a scam !
Horrible!!! Rented a car for a night, backed in when I parked it at the apartment complex I was at. Towed it, because I backed in!!! There are NO SIGNS that say you can’t back in! I parked around 8 or 9pm, woke up around 4am to go to the airport. Vehicle was nowhere in sight, couldn’t get a hold of anyone for a while. Finally did, and they informed me they don’t work on weekends. Had no issues towing my damn car because I was backed in on a Saturday night, but would not let me get it until Monday!! I don’t wish bad on anybody, but nothing good comes from BS like that! This all happened at Ava Park apartments.
This company dragged my manual car with the ebrake on!!! There are skid marks all over the ground where I park my car under the spot I pay for in my lease agreement!!!!! My apartment complex sent out 1 NOTICE about backed up parking a week ago while I was gone for a trip. For the last 2 years this was never an issue. They towed my car that was parked next to a car that’s had expired tags for over a year!!!!!!! So insane!
I went upstairs to get my tags for my new truck came back downstairs the truck was gone. Like money wasted I spent everything I had getting that truck today, for him to watch me park. I hate Monroe Gardens
Terrible customer service. I was sent to the wrong location because this company refused to change the location provided on GOOGLE. ALSO I had to wait an hour to get my car after scheduling an appointment. last but not least this company requires you to bring in cash only.
If you live at Alta99th and get your car towed, I'm sure the office didn't tell you about A placker that goes in your window of vehicle to prevent towing. But this is to all future customers who go through this. It is a LAW, that they can't hold your PROPERTY HOSTAGE AT THIS MAVERICK TOWING PLACE(PLEASE LOOK INTO THAT). Tell MAVERICK you're going to CALL THE POLICE IF YOU DON'T RELEASE MY PROPERTY FOR HOLDING IT HOSTAGE(YOU HAVE TO SAY IT THST WAY). AND TELL THEM YOU'RE NOT PAYING THEM NOTHING, when they ask you for your money. Your PROPERTY was taken where you reside at. Management never told you about this when SIGNING THE LEASE, OR GAVE YOU A PLACKER. IT WAS SEVERAL CUSTOMERS OVER HERE TO PICK UP THEIR VEHICLES, BECAUSE OF THIS VERY REASON From Alta99th. SEE HOW QUICK THEY RELEASE YOUR PROPERTY, WHEN YOU LET THEM KNOW YOU'RE CALLING THE COPS FOR HOLDING YOUR VEHICLE HOSTAGE. EXPLAIN TO THE COP IF THEY SOME HOW WANT TO STILL BE STUPID, AND STILL NOT GIVE YOU YOUR PROPERTY. OR CALL THE ALTA99TH OFFICE BEFORE PICKING UP YOUR VEHICLE, AND TELL THEM TO CALL THIS MAVERICK/IMPOUND PLACE TO RELEASE YOUR VEHICLE BECAUSE OF THEIR NEGLIGENCE, OF NOT GIVING YOU A PLACKER ON YOUR MOVE IN OR EVEN TELLING YOU ABOUT IT. THEY DID THIS FOR 1 OF THE SEVERAL PEOPLE HERE THAT NEW THIS INFORMATION(CALL ALTA99TH TO HAVE THEM HAVE MAVERICK RELEASE YOUR VEHICLE PRIOR TO YOU GETTING THEIR NO CHARGE. THE OFFICE(ALTA99TH) MIGHT PLAY A GAME ON YOU, AND TELL YOU THE MANAGER IS BUSY. I WOULD GO IN TO TALK WITH THE MANAGER BEFORE PICKING UP YOUR VEHICLE. IT'S $170 TOW CHARGE OUT THE GATEPLUS 15$ CHARGE A DAY. 1 MORE THING,MAVERICK TOWING ADDRESS ON GOOGLE IS LISTED AT 6610 W. ORANGEWOOD GLENDALE, AZ85301 IS NOT WHERE YOUR VEHICLE IS ACTUALLY BEING HELD HOSTAGE AT(IMAGINE THAT). IT'S AT A RV STORAGE PLACE in Suprise,Az 8829 N. 143rd Ave. WHEN YOU GET THERE, YOU HAVE TO CALL THEM TO COME OUT OF THE BAT CAGE. IT'S A RIP OFF OPERATION, TRUST ME. IS WHY I HAD TO POST THIS.
This has been my worst experience at a tow yard. This business only accepts cash. The guy initially refused an invoice to show the detailed charges for the towing. Only after the situation was escalated did he provide an invoice. No "Paid" receipt for the cash payment was given. The law requires storage and towing charges to be displayed and there were no signs anywhere to show what im paying for.
THEY ARE AT A NEW LOCATION!
8829 n 143rd ave waddell az 85355
Pickup by appointment only. You must have your ID, proof of title or registration, and exact cash (they don't have change).
It's on a dirt road behind a nursery, sharing a lot with an RV storage place. They need you to call to get in/out of the gate.
I don't think any trip to get your car out of tow is particularly pleasant so there isnt much to say. Once I got there the service as quick.
Please please please update your address online! It isn't fair to anyone to Uber or drive to an incorrect address that's shown on all towing signage and on Google. I had to Uber from the address on Google and signage, and that’s not an expense that should have happened. I'm out an additional $30 for that second Uber. The one upside was the individual who picked me up in the golf cart was super nice.
Also, please ensure quotes are giving correctly. If I call at 6pm and you are already closed, please don’t give quotes based on pickup that date. Giving accurate quotes is helpful for all customers.
The correct address: 8829 North 143rd Ave, Waddell.
This place continues to rip people off weekly. Long story short if they get your car and tow it for some dumb reason and u don't have the money and if u leave it in there till u do guess what they are charging you daily so who knows what they will be charging you by the time you can afford the first price they said here's some info for you guys. And now they will be coming for me more but I am not slipping anymore but here's the truth I've done it for years go there and explain I have no money and if they please do a payment plan they will say no then state it is illegal to not give me my car then he will say no it's not and we have never done payment plans and then he will say sorry now you have to call Glendale police non emergency number and tell them they are holding your car illegally and will not give you your car and u will have to wait a while but PD will come and speak with them and they will take forever on purpose but in the end you will be able to have your car and they will give u a bill for the real price which somehow is cheaper then what they asked you for and you have to pay it eventually because they will sue u and get more money but life's hard rn and I might regret doing this because they will be coming for me for sure but hope this helps someone God bless and Maverick towing wish I could say it but can't so I'll end with have a wonderful day
Worst company I have ever had the displeasure of dealing with. I have worked for a salvage towing company before so I know how difficult it can be on both the people that have cars towed and the companies that have been tasked with the towing. By far this is the worst I have ever seen. Their customer service is nonexistent at best. My car was towed due to expired tags but if they would have checked I had already paid but did not receive tags in the mail. And of course they do it on a Friday and charge for storage over the weekend, even though they will not let you pick up during the weekend. This place is a fraud,no reputable complex should use them.
My car got wrongfully towed by my apartment. (Long story) but they were understanding when i explained it to them, and reduce my tow fee from $145 to $75 for the overnight tow. Sure I still had to pay, but they were just doing their job and they explained it’s between me and my complex. Which is very true. Very lovely gentlemen!!! If my car gets sadly towed again, I hope it’s by them! It will be less of a misery that way. Loll
Well ,I unfortunately had my car towed last night. Went in this morning. I was treated professionally and quickly. I just now read some of the reviews. It’s your fault your vehicle was towed not theirs!! Yep, it is in an old house so what. You got your vehicle back. Shame on you,you should only be mad at yourself. With that said. I hope I never see them again LOL they were great to me. It was my fault I was towed!
What I can’t wrap my finger on is, I get towed in my 3 day old apartment for backing in. Which I had no idea we couldn’t do.... now every weekend, I’ve had someone park in my spot, which a pay $12 extra for a month and THEY NEVER SHOW UP! Great service, for my vehicle to get towed and charge me CASH only $130. But can’t show up when I need them to tow the car in MY spot. Plus they never answer the phone!!
The place looks sketchy as anything, like someone’s run down house, not much of any signage. But the guy I worked with was very nice and I was able to get my car in short order and no damage was done to it. A lot of bad reviews just seem to be because everyone is pissed at getting their cars towed but I blame the business that called them not these guys.
