I took my RV in for a new canopy. While I was there I looked into a new generator. I wasn't sure on what to purchase. Mark, in parts was very helpful. I ended up buying a 4500 watt. But I really wanted a dual fuel model. Mark, was nice enough to help find one. I made the exchange. Again Mark took the time to help me. A great place for parts and service.
I've taken my r v here a few other times and this is the number one place I go to get parts they've always had great service and they're never afraid to attack any problem for a great price.
The crew at State Trailer is top notch! I have had them fix things that broke in my class B, as well as fix problems from other shops' work. Long term experience has shown Cliff, AJ, and their crew have done great work. Kelli and Greg at the service desk are always as accommodating and helpful.
Great and quick service especially being it was over Christmas. Highly recommended. Appreciate that they allowed us to supply the parts when they couldn’t find through their suppliers.
Excellent service! Told me my repair could take up to two weeks, but they had it done in 4 days! Repair looks great, like it just came from the dealership. Will use State Trailer again in the future.
The gals at the desk promptly handled my repair request. The service tech Eli diagnosed my issue, replaced the defective part and sent me on the way in no time. Thank you State Trailer!
My escape hatch cover for my truck camper blew off in the storm. It was raining inside my camper. I called the west valley store. They didn't have one. They phoned the Mesa store and they did. I drove all the way there. They put it on immediately. The price was very fair, they did a good job right now. I often say you can't pay someone to do a good job for you. These folks certainly did. I can't thank them enough.
One caveat to this 5 star review; I know this company cares about their customers and I would recommend them to anyone with an RV. Having said that I would like to suggest that all RVs that leave their service bays leave with the correct tire pressure as a standard service.
I feel like the people working on my motor home did a excellent job. I think George was the main man for the work being done, every imprest with his work. I know some of the parts took a long time to get, no fault of state trailer.
I had my RV serviced there several times with pleasant outcomes when they got them fixed right at once. They have parts readily available for shopping what i needed.
When I expressed something they serviced, they corrected the problem right away! That is the reputable RV service in our area without any problem within reasonable time frame so i can start my journey!
The repairs took almost a week longer than was originally stated. There was no calls. I had to contact them. They replaced an exterior window seal instead of the interior one that was obviously visible and hanging down. Rest of repairs were properly completed. I had to take the trailer back for the missed repair. They are taking care of it at no charge. Next time will request a walk through before and after repairs. Staff was very professional, courteous and respectful. Susan is definitely a team asset. All in all, I highly recommend State Trailer RV
These guys are awesome! They went above and beyond helping me find the right parts for my RV repairs. Top notch customer service. They have a big selection of inventory for all things RV. I definitely recommend this business.
We took our trailer here for repairs. The trailer was burnt because of a fire. Kelli Jo was phenomenal she was always available for questions and she got back to us ASAP with any questions. The whole experience was amazing. Thank you Kelli Jo you are one of a kind. Her husband put a decal to cover up the burnt area it was spectacular.
I had a list of things to fix.Ac replaced, whole suspension redone, new awning fabric, shower repair, converter replaced, batteries replaced.Dave, the tech who worked on it, explained everything to me and offered his advice on some repairs which I took. Dave did a great job. They have a great store/ repair shop will always use them and recommend them.
Normally id let things slide, blame it on the heat but i needed a question answered by state trailer. I called today before noon to get some information to fix one of my trailers and the Woman in the service department was highly unprofessional. I explained to her that i could not take the trailer in because i have NO breaks or break lights and that is what i needed a quote for. well how are you going to get it here? i said that i just need a quote and i could get the measure--.... mid sentence She hung up on me. Wow um okay that was lovely i suppose? What is that ? I'm always sending people to state trailer on 83 like its never been a problem. i figured okay i need something major done so why not go to them. Until Today, Mind you Not any time in this conversation did I disrespect this woman in any way shape or form (and i hope the call was recorded should corporate want to verify) . That is not how you treat customers. If you cant take the time to actively listen to what the customers is trying to get done then you lose business. If its something the company cannot accommodate then kindly make that known to the customer. Being rude by hanging up as if were wasting your time by calling and asking legitimate questions is just bad for business. I'll kindly go elsewhere and recommend my wintering friends to do the same.
I took my RV in for some repairs and a roof inspection. The roof needed to be resealed and I agreed to the quoted price. When I went to pick it up, the bill was considerably less because the tech got done in less time. I was shocked, they could have easily just charged what they quoted but they gave me a break. This kind of honesty is rare these days, can't recommend them enough.
There are great people working here and there are some rude employees working here. It really depends on who helps you. I had an issue with my trailer tire today, and I initially got the wrong sized rim. When I went to exchange it, the assistant manager refused to accept it because I had put a tire on it. I’m not irritated with them not taking it back. I’m irritated with the tone the assistant manager gave me about it, which was completely unwarranted. I spend thousands here filling up the propane in my food truck every week, and 99% of the time I have good interactions here. I’ll have to keep shopping here out of necessity, but that doesn’t mean I’m always going to be happy about it. Just remember that if someone is shopping for parts in your store, they’re probably dealing with an issue, and being rude does not help the situation.
I had the best experience here! 545 pm on a Wednesday, and I needed a toilet valve for a camper 100 miles away by Thursday! The ladies on the floor and in parts were amazing! They helped me locate the right valve based on a grainy picture I took. The price was great, and I was able to fix the busted valve with no problems! They even offered help via text or phone call if I needed it! This is my new fo to for RV parts! Thank you!
Darrell was helpful and patient the cashiers were friendly too! Look for the big kiss out front and say "Hi!" to the girls running the front. Just did a labor day dump station run, thanks for taking our waste. Thank you for your patience Chelsea.
Great People Great Service Great Selection of Products. But The Service is Great especially at a time in our country where sloppiness and Terrible craftmanship from others These Folks Care and it Showx
I recently purchased RV parts from States RV Parts, and I am extremely pleased with the overall experience. The website was user-friendly, making it easy to find the specific parts I needed for my RV.
The ordering process was smooth, and I appreciated the detailed product descriptions, helping me make informed decisions. The shipment arrived promptly, and the parts were well-packaged, ensuring they arrived in perfect condition.
States RV Parts exceeded my expectations in terms of product quality and customer service. I highly recommend them to fellow RV enthusiasts for their reliable service and top-notch parts selection.
State Trailer saved our camping trip. My RV guy that I had scheduled over a month ago fell through and I was leaving in two weeks for our yearly camp trip to Showlow. I called a few places and all were booked a month out. I saw the great reviews and called State trailer. Same issue booked a month out. Kelli new over the phone I was in a tough spot and said" let me see what I can do". She asked me what I needed and would call me back to see if she could fit me in. She called and got me in within a week and had my trailer for 4 days. The price was very reasonable and happy Kelli saved the day. Greg was very up front on repair prices and inspection. Sent me texts on all repairs and recomendations before doing anything. I really appreciate the caring and customer service without inflated price hikes. Thank you Kelli amd Greg! I highly recomend this company. Sincerly,Happy Camper Albert Mendez of Glendale
We arrived late May, 2022, in Phoenix on a work trip with our two main roof ACs on the blink. One was locking up and needed to be replaced. The second needed a fan motor. I had not been able to find parts any where. Mark in parts was confident he could source the correct AC and fan motor. He did get the right fan motor, but the AC was incorrect. He and AJ, the service tech figured a work around. I had to purchase two new control units and a new thermostat so that everything could communicate, but they got it going. I appreciate the effort to get cool air going in our bus in Phoenix! AJ was terrific! Kelly in service was super great. She worked us into the schedule in 48 hours rather than 6-8 weeks and we appreciate that very much. The replacement and repairs were expensive, but we have cold air.
Nice clean place, and its huge inside. They had everything I needed and the guys at the parts counter were super helpful. It's so clean it looks brand new inside I asked the guy helping me if they just opened he told me they have been open for almost 5 years. I will continue to buy my parts from here.
Sep 30, 2020
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