Republic Services Corporate JunkYard in Mesa (AZ)

No surprise I'm giving a 1 star review. Doesn't seem like Republic cares either judging by the other reviews. Missed pick ups, lack of response and promises not kept. Worst waste management co ever in my opinion. They've missed my trash 2 weeks in a row and yet I can't get anyone to call back. No explanation as to why liveries are rescheduled. But they're on top of billing me for services not received.

They have the worst customer service. They took over GFL earlier this year. We had no issues with their recycle service but their trash service is terrible. Their website states that if your pick up is missed it will happen the next business day. That is not true. And even when you call a rep to report the problem, it still doesn't get fixed. They have missed us three time since the first week in July. We are cancelling our service with them.

Updated Review: Republic Services is an extremely bad company. I would NEVER recommend using them for any reason. After dealing with months of missed pick-ups. I finally got in touch with someone to cancel service. It was a HUGE HASSLE though. It took months to get them to remove their dumpster from my property. Now, they are coming after me for breaking the contract and want outrageous fees. Agreements are two sided. I agreed to pay for a service that they didn't provide as per the agreement. They are currently threating to ruin my credit if I don't pay them off. Previous Review: I would never use Republic Services again or recommend them to anyone. In fact, I'd recommend to anyone that has them to get out ASAP. It's been two weeks since they last picked up my trash. Every day they say a truck is on the way. Every day they miss. Worse yet, yesterday they said they came, but they did not. Trash is piling up around me house. They have been missing pickups often in the last couple of months, but this is the longest so far. I now just want to cancel service, but of course Republic won't make that easy. I have to wait for someone to contact me in order to cancel. No one has contacted me.

So disappointed and frustrated with this company. We have been dealing with all this for over a year now. Our trash constantly gets "MISSED" and will pile up. Week after week we put out our cans only to have to bring them back in again. It all started after we complained the driver made my pregnant wife pull the cans across the street if we wanted them to be picked up. After that it will go weeks no pick up. And we have a very large family and we create to much trash and having to constantly bring back in the trash we put outside is literally burying us alive. Also on multiple occasions on bulk day we try to put out a little extra to try and get rid of some of this trash instead of taking the bulk they empty the can and then put the bulk back in the bins its ridiculous. This last trash day the bins were out and my wife happened to be outside checking the mail when the truck showed up the driver and my wife made eye contact and the he proceeded to pick up the bin from the neighbor on my left skipped over ours and picked up neighbor on the right. My wife went running after them to ask to please pick up the trash she could saw him looking at her thru the side mirror but would not stop. We have called multiple times made multiple reports it keeps happening. We are feeling very targeted and bullied. The last supervisor we talked to who apparently is over the drivers ,or so we were told, was extremely rude kept cutting me off after i tried to say anything and told me i should never stop the truck and literally hung up on me, no apology, no explanation, nothing. This is noway to run a company or treat your customers. Also it took us from August to November for them to replace our broken bins that, somehow, got broken during this last year. Very disappointed.

Been a business client in Kansas City ever since Republic took it over. After having bills sky rocket with no real reason and I might add in violation of the signed contract, contract price was $380 & we are now being charged over $800. When I asked my rep, Kaitlin, she did not respond. Decided to cancel and go to Waste Management as my contract is back to the $380. I have spent since 5/14 trying to get a removal date for the Republic dumpster. Emailed & called my rep with no response. Finally received an email from the rep who said she'd have a date the following week, that was 2 weeks ago. Called this morning and spoke to someone different that was able to go ahead and schedule the removal, sure hope it happens. Some of the worst customer service I have ever experienced. UPDATE 6.13.24: This company actually had the rep call me that I couldn't get to return a call or email during the cancellation & removal process and when I complained again they basically told me that's who I have to deal with. This company has such questionable business practices. May I reiterate that we were under contract and they raised our rates every 10 months by 25% and stand by the practice. Did find the below on Republic website about rate increases so I'd like to request where that was ever communicated to my company. Also, if you complain they will make YOU work even harder by asking YOU to email another email address and your have to include your original review if you want to escalate. But escalate to them means they'll toss you right back to the rep that was of no assistance or knowledgable on the increases. Below is from Republic site: Rate Increases Throughout the course of providing your service, Republic Services may increase your rates for service. Rate increases are necessitated over time to keep up with increasing costs of operations and to ensure Republic Services’ operating subsidiaries are maintaining an acceptable operating margin and/or an acceptable rate of return on their investment in the services provided. Republic Services’ operating subsidiaries reserve the right to determine in their sole discretion the amount of all rate increases. If your service is subject to a written contract (or other written agreement applicable to your service), your rate increase will comply with the limitations set forth in your contract, if any. You will receive advance notice of any rate increases, which notice may be in the form of an invoice message and/or change on your invoice (if billed in advance).

I live in a rural area in 85331 that is very quiet at night. For the past three weeks Republic West has been emptying our neighbors dumpsters at 9:30-10pm. Very loud noise from slamming dumpsters and beeping sounds. What kind of company would design the routes so residential neighborhoods are distributed this late? We don’t live close to businesses we are residential only. Thanks again for waking up my kids!!!

Worst company. If I could give less than 1 star, I would. Just switched to curbside containers 6 weeks ago, they missed my pick up 3 out of those 6 weeks. I tried to cancel on April 9th (now April 23rd) and no one would return my call even after multiple escalation cases were opened. Finally spoke with my accountant manager today, he said I have to give 3 months notice due to their contract and they won't come get the containers until June. As far as I'm concerned, RepServ. broke the contract for lack of service. The accountant manager Charles, tried to tell me every company has a contract.. No. No they don't, Charles. Just this stupid corporate trash monopoly you chose to work for. I found an amazing local company, no contracts, and they charged me significantly less for service, and they pick up my cans consistently every week. Update: Jason, the director of operations, called me and was extremely nice and helpful. He made sure the cans were promptly removed from my premises. Thanks Jason! Glad to put this experience behind us.

UPDATE: The company contacted me after 2 phone calls to customer service, 1 by me and 1 by the president of the condo association, 2 reviews including this one, and one chat message on the company website. You can read their response below. A smaller bin was dropped at my home the day after. Dear Jon Vander Ark, President and CEO of Republic Services, You've taken my bin again. I have a small one and I want it back. I understand you've discontinued the smaller bins in my area. Is it cheaper to outfit your trucks to work only with the larger sized bins? Based on the online feedback for you and your company, I can only assume customer service is not on the priority list. Since you're in Phoenix, perhaps you need a reminder that it snows in Indiana, making it very difficult and dangerous for a senior citizen to handle one of your large bins to the curb. I've already called your customer service line and they're powerless to help me. They can only replace my bin with a large one. I don't want it. I will do everything in my power to get my condo association to eliminate your services. I'm so disappointed in you. Your yearly compensation of $9.84M is simply a waste. Just imagine how MUCH MORE MONEY you could make if you ran a GREAT company!

My card is charged each month and service is paid for. However, since October they have not picked up my trash. Finally after 3 weeks it was serviced even though I called every week. I must Still call each week because they wont pick it up?? Bill is paid! Same response: we will look into this. Solution: NOTHING!! Not even a phone call! Who operates like that?? I would like a job, I will take less pay and make sure customers are treated as if they matter and get what they pay for. Absolutely unacceptable. Republic should be embarrassed and ashamed of this allowed behavior!

Please do not use this company. We had them for 4 years because we were under contract. Our bill more than doubled from when we signed till we were out of contract. We now pay less than we originally paid with them for a nicer dumpster with a new company. The customer service here is really sad. They pulled over $400 out of our acct after cancellation and removing auto pay. Peter our rep was extremely difficult to track down and then always had a reason it was someone else’s fault. Save yourself time and frustration, hold companies to higher standards.

Their trucks in Michigan need to learn to turn off the high beam headlights when there is an automobile in front of them. Both garbage trucks and pickup drivers.

Our normal bill is about 87 dollars. For the month of February they are charging us over double 184 dollars. My boyfriend has contacted them multiple times. The first time the representative stated “she has never seen anything like this before” involved her manager who also stated he was unsure and had never seen anything like this before. They sent a email to corporate and we were suppose to get a call back within 24-48 hours. My boyfriend called back 3 days later since he didn’t receive a call spoke to a different representative that was persistent stating “the charges are dude to increase and taxes” wouldn’t even look at the pervious note inputted by the pervious representative. My boyfriend called AGAIN got the original representative who once again sent a email to corporate. Even suggested we pay the ridiculous bill or our services will get shut off and we can possibly work out a refund after. It’s now been 2 weeks of us calling and have still not gotten the issue resolved. Not once has corporate or the manager even attempted to call us to resolve the issue so we can have our bill corrected.

Republic was sent a termination notice July 31, 2023, effective August 31st. It's now September 18th - over 45 days since the termination was given. Dumpsters are still onsite because they continue to "escalate" calls and no one seems to care enough to return a simple phone call. I've talked with 12 people in the last 3 weeks trying to get their large dumpsters from the property. Don't use this company unless you want to be continually ignored. They would have been fired much sooner had we known these issues would arise.

I had the service with RP for a few years until the beginning of this year that I noticed their fee increased by almost 70%. Ib called to cancel the service and they refused to cancel the service and keep charging men for the service even though I have service with another company, they refused to remove their dumpster. Be very careful with this company. Read the contract especially the fine print. To me, they are very dishonest and use all kinds of tricks to lure customers in and when one does not pay attention to the monthly bills, they Jack up the fees.

This is a photo of Tim doing his thing, in Glen Allen, Virginia. I stopped to watch, because Tim is an artist. He moved that truck and that bin around like a choreographer managing dancers. Remarkable precision and efficiency. Serious skills. I admire him. (I also said hello, and he was cheerful and warm). He's a tribute to Republic.

I am very frustrated with this company. I am tired of all the broken promises over the past 2 months or so. I’ve spoken to 3 different customer service managers, Doug, Hernando and Janet. All broken promises. I’ve emailed Consumer Affairs and they are the worst!! So whenever the Corporate office opens in Arizona, I will be calling them today. Every since I received a new recycle bin, because the lid on the old one was destroyed by their machine, my trash has only been picked up twice . My recycle bin was replaced at the end of December. Mind you it took multiple phone calls in order for the bin to be emptied on those two occasions. Nobody had a clear explanation to why I wasn’t receiving services. I mentioned to all parties that my complaints started after the bin was replaced. I even questioned if something was wrong with the replacement bin, described the color of the bin even. Finally after almost two months, Janet, the last person I spoke with, asked me to send her a picture of the recycle bin. That’s when she admitted that the wrong bin was delivered and promised to replace within the next day or so. Called Janet back after a few days passed and was told that the driver documented the bin being delivered. I informed her that was a false statement. She had me read the numbers to her on the recycle bin. After further investigation, she called back and stated the driver delivered the bin to the wrong address. I was promised it would be deliver within the next two days. Called Janet back after the bin wasn’t delivered in 3 days. She admitted to making a mistake and promised it would be delivered on the following day. Guess what? I’m still waiting!!! This is freaking ridiculous!! I’ve been with this company for almost 18 years, never had a major problem until now. And the sad thing about it is they are the only company in my location!!

This company should remove the term "Services" from it's name as it is anything but a service provider. Seven out the last 8 weeks it failed to pick up our trash. After failed promises of "we are solving our staffing and equipment maintenance problems", we canceled our service. Since we have paid 3 months in advance, we requested that we be reimbursed for services not provided. We have been told to expect a check in 8-10 weeks, YES, Weeks. OK, let's see what happens regarding the refund. So now that we have canceled our service, we have been waiting 10 days for Republic to pick up their empty trash and recycling containers. Please note we emptied the Republic containers into the containers of our new trash and recycling firm (WM). The empty Republic containers have been sitting in front of our home for 10 days under the promise of tomorrow they will be the pick-up. Every day they container removal will be tomorrow. Guess Republic doesn't want its containers back as I write this the containers are still sitting in the driveway. My neighbors are not pleased. Well, today I called once again only to be told that our account has been closed out. By the way, Republic operates in a manner that attempts to isolate their management at all levels from direct customer contact. Very customer friendly oriented! This is a publicly traded company; their shareholders are in serious trouble. This company is service provider that doesn't understand what the term service means. I should know as I was a service provider executive for 44 years. I would have been terminated if I was as unresponsive to my customers' needs as the executives of Republic.

It is impossible to terminate the residential dumpster services without without a huge fee for picking up the dumpster. Ridiculous!!!

Worst company ever in customer service. We've been trying to cancel our service for MONTHS now and all they do is keep increasing our bill and NOBODY gets back to us. WORST customer service EVER. DO NOT use them for waste services. You'll get trapped in an endless price increasing contract that nobody will cancel. I'm not sure how they are still in business. Will NEVER use again nor EVER recommend. WORST EVER!!!!!!!!!!!!!!

BEWARE-DO NOT USE THIS COMPANY. I have several rental properties and use Republic Services for 3 of the properties. Each of the three properties is within the same city El Segundo; the same size three cubic foot refuse container with once weekly pickup. After many years of the bills going directly to the accountant for payment, I realized the bill for one property was exorbitant. I had the accountant due an audit and found that my one property had a service bill of $1380, which included a $525 fuel surcharge per month, while the other properties averaged $330 per month. Upon calling for clarification, I was told I would need to speak to the account rep. After numerous calls, I never got a call from the account rep; I finally gave up. I hired Athens Services for the same size bin, twice weekly service for $270 a month. They stole close to $24,000 over three years and had no accountability. I will be taking legal action.

3/21/23 UPDATE: We sold our building and I have been trying to cancel our service for over 2 weeks now. Just like the review below, no return calls, no responses at all. I have talked to at least 5 people, filled out the various forms they sent me and nothing. The truck still showed up yesterday and they are trying to charge me for it. I keep telling them that technically they are trespassing, but they just don't care. Awful business practice. Previous review: Just terrible service. Customer support people are courteous and responsive. The people in the field could care less. We have requested extra pick up and are willing to pay the extra fee, but they never come. We have trash piling up for weeks now. Their execution sucks.

For the prices they charge , you'd figure professionalism would be a priority, but its definitely not , the picture depicts trash from a 1/2 full dumpster that was removed from the dumpster and thrown on the ground, it literally took more effort to remove this trash an throw it on the ground than it did to just push it into the dumpster. completely unbelievable.

Our church in Sacramento, CA (7140 Watt Ave. North Highlands, CA 95660) was using Republic services for many years. In June 2022 we decided to cancel their service due to poor quality and huge increase in billing. Since June 2022 we can't cancel it because no one returning our calls from customer service. They promise our rep. whose name is Stefany will call us back in 72 hours, never called back. We have all record of our calls and reference numbers. Since June garbage was never picked up, but they keep billing us for service. As of today bill is more than $2,000.00, we will never pay it! Now we are looking for legal actions against this terrible company and will file complains in BBB and California Department of Consumer Affairs.

Have no idea why Fountain Hills, AZ contracts with this pitiful company? Customer service is completely incompetent and their website service for "seasonal hold" doesn't work at all.

Trash pickup has been reliable but recycling pickup extremely poor. After at least 3 weeks of the bin not being completely emptied (no obstructions in the bin), my recycling has not been picked up at all for 2 weeks. I have made multiple phone calls (after holding for 20+ minutes each) and reported issues online without success. The 602 phone number actually connects to their offices in North Carolina and they are totally out of touch with what's happening across the country in Phoenix. They take notes and promise pickup the next day but it never happens. I am paid up thru September and recently learned that if I cancel my service before the end of September, I will not be refunded for payments already made. I cannot recommend this trash service.

I've been a loyal customer of this company since they began servicing Apache Junction AZ, they have great pickup service, however fees constantly increase for loyal long time customers and new residents get the deals. I recently got billed $157 for 3 months residential service, 1 can! If it were not for two very nice and very professional agents that treated me as a valued customer I would have canceled this service in a heartbeat and never went back because I had to go thru 2 rude ones to get to them. These two ladies are definite assets to your company, Ursula (senior advisor) and Erin W (Phx) provided excellent customer service. I own a company myself and I just wanted to commend both of them. But also let you know, your prices are getting very high.

Do NOT sign up with Republic Services. Very poor service and very rude customer service. Over the last several months Republic has failed to pick up our trash at our hotel on the assigned days. As a hotel, we rely on a neat, clean appearance. We will be looking for another trash service immediately.