Austin's Auto Advantage in
Safford (AZ)

i went in to get my vehicle diagnosed and for a quote that had charged me 140 but then they couldn’t figure the problem out so i showed them what was wrong but yet i did not get a quote price or anything pretty stupid to get charged for the work i basically did first and last time i’ll go there and thats for damn sure

I’m here working from Missouri and my AC wasn’t working, went to Austin’s and they were great!!!! Explained what I needed , the time, cost, got it fixed!!!! Now it’s colder than it was before ?!!!!!!!!! Thank you guys and gals!!!!!! Zack Z.

Did a very good job fixing multiple issues on my car. Car runs like a dream now! Took awhile but I'm very happy!

Rip off artists. Charged me 40 dollars for doing nothing. Literally calling it a front end inspection. Lmfao. They don’t know I just retired from Cadillac 2 weeks ago. As a certified technician of 28 years. 2 hours to tell me No camber/caster adjustment due to a bad clamshell bushing. Well people you might want have a talk with your tech. The bushings holding the rack and pinion to the frame has nothing to due with camber or caster of any vehicle. Then to charge for that incorrect diagnosis is a good way to get sued. Stay clear of these people. If you do go here get a second opinion before work is performed. First and last time customer. Will never go here again.

overpriced, misdiagnosing wanted me to pay $600 for a oil leak repair after already charging $100 for a change. Another shop found the problem and fixed it for a total of $50.Don’t waste your time here

Unfortunately we had a flat tire right outside of town and we were in a desperate situation. The people at Austin's were incredibly accommodating. They ordered us a new tire.They drove us to our hotel and they even picked us up the next morning and brought us back to their shop when our car was finished. This place truly goes above and beyond.

I got charged $350 for an oil change and AC repair. My AC still doesn't work and they actually wanted me to come back and get bent over more. I told them the system had a leak but they charged a non functioning system anyways. Why would you put freon in a system that had electrical issues without getting permission from the owner. Either the tech is retarded or the service writer in inept. I hope my review and the unprofessional response to it helps someone else not get screwed over by this rude and dishonest shop. You are one of the worst bunch of idiots I have ever done business with. I hope your thievery comes back on you.

Worst customer service worst customer experience. The techs are not certified (even though they claim) they said my transmission was shot! Well....not the case! Just needed a throw- out bearning! ( which they did not touch) Charged me $256.00 to get told that and yelled at by the front desk owner manager. ( whatever she thinks she is) They most undeserving piece of human life. People like that should never work with the public. IF YOU WANT REAL SERVICE GO ELSEWHERE! THIS WILL CAUSE AN EXEPENCE TO YOUR POCKET BOOK! I will say this they can change a tire, but that's pushing it!

I've used Austin's Auto for years now on my personal vehicles, and now my company truck as well. For my most recent service, tires - Avery was very was helpful and very easy to work with. He recommended a set of tires they had in stock based on my typical use, and sent a quote back immediately. They were also incredibly easy to schedule a time with. Can't recommend them enough.

Took more than 3 weeks to fix our vehicle. And it still misses and sputters. There mechanics quit while working on our vehicle probabably cause they didnt know what they were doing. Bad slow service. Will never go back and never recomend this place to anyone. Save your money and go elsewhere unless you want frustrating service.

so it should come as no surprise to anyone after five years of driving what is now an eighteen year old minivan you're gonna have to replace some stuff on it ... Mine was a gummed up ignition cylinder with a badly worn out transponder key that no longer fit into it. I have never been so happy to throw away eleven hundred bucks in my life. (Evenly split between parts and labor) They were friendly, honest and open about what it was gonna cost. I highly recommend them !!!

Thanks for nothing! The serpentine belt on my husbands van came off on his way to work at the mine. I called today and asked Austin's if they could look and see why the belt came off and they said to bring it in at 4:00pm. My husband brought it in at 4pm and they took it back and they said it would take about an hour. They came back out an hour later and gave him an invoice for $72 for an OIL CHANGE! He asked them why they changed the oil when we didn't ask for that and asked if they checked to see why his belt came off. The tech looked at the belt for a couple minutes and said "Looks fine to me." Thanks for nothing! We didn't need an oil change and we still don't know why the belt came off or if the van will make it the 75 highway miles to get it back to our house. This cost four hours of work and $72 for NOTHING! Also, they left oil all over the windshield and half the crew was standing around in the lobby talking about how much they hated their jobs....not good!

I had an appointment to have my F350 flatbed alignment done. They got me in right on time of the appointment. My truck was too long for their rack as it is an extended body. They let me know they couldn't perform the alignment but still took the time to help me diagnose the possible issues throwing off my alignment at no charge. These guys are very professional and honest. I would use them in the future.

Asked to have my back wiper replaced, tech broke it trying to do so. After 3 hours I left without a wiper. Clerk said she would call me the next day with a quote to replace the whole set up. Here we are 3 weeks later still no follow up & I'm still with a broken (no) wiper.

Would give them 0/5 stars if I could, or even -1/5. Towed my truck in after it broke down outside the town. They spent a day saying they will look at it at any moment, then put it off till the next day, when they finally got someone on it, the person opened the hood and walked away. I waited and watched, the truck was not worked on. When I came into the office when they were closing to ask what is happening, they said their mechanic had been working on it all day but they needed another day. When i told them that no one was working on it and I needed to get it fixed to keep traveling they said I’d just have to wait another day. When I demanded they give me my truck back so I could take it elsewhere they tried to charge me $500 diagnostics fee. They had not even touched the truck. I ended up paying $200 and taking it across town, where in two hours it was fixed, by mechanics who stayed late to work on it…. And charged me $150!!! DONT USE THIS PLACE

Edit: I wrote this review while I was waiting for my repairs to get done. When I got the bill they did a service I didn’t want. I only wanted an oil change. Nice what they did for the folks in the accident, otherwise I’d find a different place to take my car next time. Very nice folks, good prices on oil changes. During one of my repairs there was an accident outside and the employees immediately hopped outside to help out the situation. They comforted the kids involved by giving lollypops out. These folks are really great people.

This is the worst shop I have ever used, they'll lie to you in person and on the phone. When in for an ac problem was told it's ready, picked it up when to car wash. AC still not working went back, compressor faulty out the box. They proceeded to put another faulty one in. Thrid one now and programing ac had black death according to them. If so it's due to the faulty part put in system by them. They don't honor work or word. Now this man replies with more excuses why they didn't complete the job they were paid for. Just ask around about them, I wish I did more research and not a random recommendation. He failed to mention they tried to clean lines.

I've taken all of my cars to Austin's and they've always done a great job. I've gotten tires from them, oil changes and much more. They've never disappointed me in customer service or general service. Great place to take your car too!

When I first drove cross-country to AZ in October 2021, I had some concerns about my car. I went to Austin’s to have them look at the tires, and they told me they’re splitting in half. My family advised that I should go ahead and replace them; so we paid over $500, including the warranty. On the day after my new tires were installed, the tire light came on. There was a nail in my tire. I went back to Austin’s, and they patched it. Then twice when the weather changed and light came on again, I had them put more air into the tires. In December, I figured I needed an oil change, so I scheduled one. They texted me a report on my car after the service saying I needed an alignment in the future. Fast-forward to March and I’ve scheduled it. It was going be about $100. After about 30 minutes, they told me that I did not need an alignment; what I really needed was both motor mounts, costing $500 total. Although I thought that was a lot, didn’t want engine issues and I asked if they could order the parts and the young man said “When you’re ready to get it done, call and we will order the parts because otherwise they might get lost in the shop.” AND they charged me $20 to tell me that, even after they were the ones recommending the alignment. I decided I was going to get a second opinion because things just haven’t been adding up. Something just felt off. I ended up googling reviews on Austin’s Auto, which solidified my feelings; not only from the complaints, but also the way the owner responded to the complaints. No apologies, it’s always the customers fault. So unless you give a good review, he is completely rude. I took my car to another shop and I told him what Austin’s said, then I asked him if he could check. When he was done he said “you don’t need motor mounts, they’re still there and you don’t need an alignment.” I can no longer in good conscience recommend this ‘business.’ I’m very surprised that such a small-town place like this in Safford would respond to their customers in such an unprofessional, childish manner. Not only that, but they straight-up lie about the parts needed. I guess they’re trying to make a quick $500, like anyone just has that kind of money to waste. Stay FAR, FAR away from this place if you value honesty, integrity and your vehicle.

DON'T GO HERE. I went in for a simple oil change and brake light replacement. A bit after I paid and left, I noticed they hadn't reattached one of the tail lights properly (see picture), and it looked like my hood was still popped. Turned out that they had actually left an oil filter wrench under the hood of my car (see picture), which could have easily fallen into the belts and caused catastrophic damage. When I went back and asked for a refund, the guy said there was nothing he could do because "the work had already been done" and then insultingly offered 10% off my NEXT oil change. I will never be going back, and would not recommend to anyone values the safety of their vehicle.

The team at Austin’s was awesome. They were able to replace all of my tires in a very timely manner with out an appointment. I definitely recommend their service and I will be returning for my next oil change!!!

Avery Austin and his team were awesome! Avery helped me get the repairs on my truck financed and they had my truck back in running order asap! Definitely will use and recommend them! Thanks guys for an amazing job!!!!

We got our 23 year old Jeep 4.0 repaired the guys did an Awesome job. Very friendly and kept their promises. They went above and beyond to even check over the AC repairs 1 week after install to make sure everything was tip top shape. Best Honest and Fair Auto repair around these parts. Very fair prices too. Quality parts and installers are top notch. They put a smile on my wife's face. Her Jeep can keep going as long as we have these guys taking care of it. Our Jeeps name is TANK. Thank you Austin's Auto Advantage!!

I brought my vehicle in for a repair. The check engine light was on. I was told I just needed spark plugs and one coil pack. After many hours and 50 minutes before closing, the repair shop called and stated that the repair did not work and that they were closing for the weekend. Since I was visiting from out of town, there was no way I could simply leave my vehicle over the weekend. We went to pick up the vehicle unfixed with the check engine light still on. Much to my surprise, the repair cost was not adjusted whatsoever. The cost was approximately 504.00. When we asked, did you leave the spark plugs in, they replied that they were only able to return the coil pack, not the spark plugs? That saved us 12.00. I do not feel that the labor cost is valid as I was told that changing the spark plugs and coil pack would fix the vehicle. It did not. I contacted the company several times. Finally, the manager called me back and I told him I wanted to talk to the owner. The owner told me he didn't care what state I was from or any legal mumbo jumbo and to stick my vehicle up my (a**) rear end. I said that was very professional of you, Thank you . He said sure... I then hung up. I ended up purchasing a new vehicle across the street because I was fearful of driving a vehicle with a check engine light 500 miles with my children in the vehicle across the desert.

Used them for motorcycle tire installation and balance. I had a photo shoot planned the night before and saw the rear tire was flat. Did a frantic search for new tire and had in delivered next day. Called Austin's that morning and they got it done within 40 min. Photo shoot when fantastic and everything is good. The staff and people are fantastic. Thank you

Nice lobby and atmosphere. Sign says dont be late and no shows will be billed but yet I waited for an HR for them to start my car after scheduled time. Then to only be told another half hour later they wouldn't align it because my cars WHOLE from end isn't perfect basically and still charged me $33. It's a 25 year old car yes I know it's not perfect. Should have asked me if I'd like to pay for the $33 front end evaluation before starting, then I'd have said no I already know what my car needs. Should warn customers if we don't align we'll still charge you $33 for turning you down.

Busy but helpful. Did a walk-in to change my oils, very understanding. Beware waits if you're impatient! However, overall very nice. It's hard to get in and out of the parking lot with where it's located is my main grievance. Otherwise the services themselves were good for my old car