What clients say about AutoZone Auto Parts in Willcox (AZ)
Beware don't buy from the store if you buy something like oil filters and try to return them they won't take them back. This is one of the worst AutoZone in the US . Always get your stuff wrong but good at calling you every week looking for your business get your store together fire everyone of you have to you know you see this store as no good ? oh ya Amazon got 6800.00 in sales and more to come every month
Had my gas can stolen out of the back of my truck on my way to Florida, So I stopped here for a new one, unfortunately they had none in stock on the floor, I asked the girls at the front if they had any in the back by chance. Shelby and Zaiah both offered to check for me and we were able to find one that worked. They were both very friendly you could tell they actually like helping their customers. In the last few years autozone customer service has gone down hill to the point I only go there unless I have no other option. But these two really changed my attitude towards the store. I would like to ask they get put up for an extra mile award they both deserve it.
This is not your average auto parts store, these people are amazing! More specifically Zaiah L!
One of the most amazing and professional people I have ever come across! I just got an AC compressor and serpentine belt hand delivered by her when Uber and other carrier services were simply not available in the area. I was stranded in Bowie, Arizona with no other options.
After speaking with her on the phone and realizing I was out of options, less than 30 minutes later, she arrives! The most professional, straightforward and over-the-top hard-working individual I have run into in years! Not exactly sure what her position or title is, but if she’s not a manager very soon something is very wrong! And if she is a manager, In short time, she needs to have training to have her own store.
The best part about all of this is my story here is not even the most above and beyond thing that she has done. If you ever have the opportunity to visit the store, do it over any other option and watch how they take care of you as a customer!
I have used AutoZone for years now and I have to say the Wilcox AutoZone is hands down the best one the people are always ever to help and take the time to make sure you have the rite parts the first time. A big thank you to zaiah delivery driver she was on time and friendly.
Huge thank you to Mark at Willcox AutoZone! I was having car trouble and wasn’t sure what the issue was, but Mark was able to figure out exactly what my car needed just by listening to the sounds it was making. His professional advice and expertise got me safely back on the road.
I’ve been to many AutoZone locations from California to Texas, and I can honestly say Mark provided some of the best service I’ve ever experienced. Thank you, Mark—you’re truly one of the best! Keep up the great work!
The manager and staff during the day shift are amazing. Very knowledgeable and eager to help. They helped me with some belts and parts. Very happy with their service!
47 minutes from Wilcox my check engine light came on. Middle of no where, pitch black and All kids in vehicle. Truck is choking for gas and I'm panicking. Made it to Auto Zone. The manager, Wade, and others all got together and gave it their best shot to change a sensor. The feeling of peace and hope they gave me in that chaotic moment is priceless. With no regard to their clothing or the time or tempature, they gave it their best shot. Had to spend the night locally. They referred to me Tire Auto. The place one of the kids father owns. I'm here now.
Thank u for your confidence, quick actions and selfless act of kindness going way above and beyond. Wilcox AutoZone rules. Thank you!
Was told my parts were in stock, paid for them, went drove 25 miles to pick them up and was told they had to be ordered and weren't there yet. 50 miles of driving for nothing and still have to go back when they arrive, having to drive another 50 miles and costing me another 20 dollars in gas. Last time I buy from this Autozone.
Travis O. is a hero! And super nice guy. Was replacing a battery for us out-of-towners. Turns out there was another problem and he found it in less than a minute. Also pointed out something that we should keep an eye on.
**Travis, if you see this review, I think it was a Blue Mockingbird. Couldn’t find anything else close on my Audubon app. And THANK YOU!!
I’ve known those boys for a long time and they have always kept a clean business and are extremely helpful. If there is anything you need automotive and or mechanical, they’re the ones to go see, and they have damn near the best prices in the county.
During my back trip to California on 12/29/2023, I went to the Chiricahua National Monument. After many miles of torturing unpaved dirt road, my engine light came out. I gave up my trip and backed to a wifi coverage highway 10. Luckily I found the nearest AutoZone in the Wilcox Arizona. The lady helped me to found the engine code P0685 with ECM/PCM issue.
To order that part, we have to wait for a day and canceled my hotel reservations. The AutoZone young gentleman explained the P0685 issue and offered checking my car.
He was able to find the ECM/PCM location of my Honda Odyssey and found one of the connectors was loose. After tightening up, he asked me to start the engine. The car was totally dead. He checked the battery and found that positive connection was too loose. He tightened up for us. The car started right up without any warning lights. I was so thankful over his going extra miles services.
I highly recommend Wilcox AutoZone, if you encounter any car’s problem.
Wesley, who works at the Willcox store, was so very helpful. He installed an alternator in my truck and got me back on the road to the Phoenix area, when I was in a real jam. Thank you very much for all you did for me Wesley!! You Rock!
Had my van die in the parking lot during a rain storm when I pulled over to purchase wiper blades. The manager Desiree and Glen were so helpful not only with getting new blades on my van but also with testing and replacing my battery. She was so sweet to offer to come out and swap the battery for me. Super helpful staff in this store. ?
They have these great oil change with filters specials, but you can't really get them.
Only if you have the order delivered, which takes 6 days. All the items i needed were in stock in the Willcox store, but if you order it for pick up in store, you can not apply your earned rewards towards the order.
They rather deliver it for free from some far away place.
And dont call the store for help! The one that picked up didnt know anythink, but had me listen to his conversation with the Supervisor, no help there. Then they put you on hold until you give up.
Just go to Walmart, pay 4 bucks more and avoid this place. You just end up frustrated.
i wanted the deal with 5 Quarts of full synthetic oil, an oilfilter and the air filter. With my 5 dolar store credit i could have gotten all of it for 37.99 $ which would be a good deal. And i would have picked it up in the store. Only Problem, you can't get it.
Told my many friends, we don't go there anymore! SAD
I have been in 3 times since I moved here to town. Mike has been super pleasant each and every time. He goes above and beyond to make sure his customers are truly taken care of. Thank you Mike for helping with my car battery too. Mike deserves recognition for his hard work.
Well to make a long story short I was headed over to Louisiana for a long lost relatives funeral and thought everything was fine and dandy until my AC Compressor froze up and i was literally stranded until my good friend Nick Flores drove all the way out here early in the morning to help me. (Now that’s a real friend ??)
now check this out, the only place for miles around that had an idler pulley (replaces the AC compressor pulley to hold the serpentine belt in place) was at Auto Zone in Wilcox Az !! lol
Well I never made it to Louisiana but then after that problem was solved I made it about 20 miles from Wilcox and my water pump started squealing and leaking and i thought to myself “not again” sigh So I limped into Wilcox and found the same Auto Zone store that had the LAST Idler pulley in 3 states !!!
How amazing is that ???
Anyway they were closed because it was 3am so I took a nap in their parking lot and when I woke up there was an Auto Zone employee asking if I was ok , I smiled and came to life and simply asked if they had a water pump to fit my car and believe it or not they had one left in stock !!! Am I lucky or what lol
Great news right? Well 2 days later I was still there struggling to put in the new pump and didn’t have the proper tools to finish the job.
I should mention that day the manager i met was being visited by regional and district managers and oooo to see those 3 upper level managers standing around my engine looking intently trying to figure it out .
That made me feel good to have 3 company big dogs there at that moment helping me !!!
They suggested I lift the engine to allow the water pump to be raised up past the motor Mount studs which I didn’t have ugh
Well that night when I was really bummed out and definitely didn’t want to call on Nick again a huge truck pulled up and a man hopped out and asked if I was okay, I replied my water pump won’t fit on despite the store personnel telling me it was the right part smh So a few other cars pulled in and helped me, little did I know the man who helped me was a friend of the store manager and in under an hour flat he had it installed and i was like how much do I owe you and he said “not a dime” and told me “he loved helping people broke down” to drive safe back to Sierra Vista . . .
What an experience that was but my point is Auto Zone is an awesome store chain with awesome knowledgeable people and ina nut shell this is proof that no matter which Auto Zone you find yourself at . . .
they care about their customers :-)
PS be safe on the open road
9/30/22: Thank you Kevin for helping my mother in law get her car battery taken care. For getting her the best deal to match what she had and being super cool with charging the dead battery while we left to do other errands. Your customer service definitely exceeds other Auto Zone locations that I use in Tucson, AZ. Thank you for all your hard work!
Thank you Mike!! Extra helpful, answered all my questions then Taylor... Omg, you Amazing lady for helping me finish my transaction. I will always come back! 100% customer service!
I needed to borrow a tool to fix a phone mount inside my car. The friendly manager Michael A helped me with a smile. I was on my way quickly and was smiling myself after his help. I would recommend this place to anyone. Get into the “Zone”!!
AutoZone is great and always helpful! The customer service is great and very knowledgeable. Parker, Glenn, and Taylor have always helped me and time I came in needing a part or even looking for quotes. They’re knowledgeable about their products and they’re very helpful with finding deals. Because of them, I have an autozone rewards account!
AutoZone saves the day on my house leak after hardware stores were closed on Sunday evening. They sold me hose clips and gave me a small piece of hose to fix my water line leak. Would of had to leave the water supply turned off otherwise. Our location is Always courteous and friendly service & in every other state that I have lived in. You guys Are The Best. Thank you!!!!
Nice staff but he seemed a little lost or unknowledgeable. Paced back and forth for ten minutes looking for part couldn't locate it needed help, and needed our help on computer. But still very friendly maybe he was new.
I was on a 1,300 mile long road trip across the southwest when I got a check engine light. I got amazing service at this AutoZone. Anthony helped me with everything I needed to replace and install an O2 sensor on my 2001 Chevy Malibu. He helped me every step of the way from diagnosing the error code, to recommending equipment, to giving me advice on how to replace it in the parking lot. I never would have been able to do it without his help, and I would come here again if I needed any help with my car. Thank you, Anthony! Someone give this man a raise!
My check engine light just came on so stopped to see if they would check it for me. When I went in there was only one other customer looking around so I stood up front by the registers. I heard people talking in back and others moving stuff in back away well but no one came out. I started saying Hello? Hello? Can someone help me? No response. Stood there for 4 or 5 FULL minutes and a woman appeared. Before I could speak she said We'll be with you in a minute and she started counting money from a register drawer. So I waited. Another customer came in, she called out a name and a man appeared and quickly started helping the man who just came in! I looked at her. She looked at me and said nothing. So I said to her AS I LEFT Thanks for the great service. I really appreciate it! Never going there again. Lazy and rude.
We came in to buy some oil during our cross-country road trip after our light came on. I checked the dipstick and had a pretty good idea of what the problem was but the manager was happy to give me a second opinion and help me pick out the right oil. Shoutout to that guy, I wish I had gotten his name so I could put it in the review but he's the one that just moved from Cali and he's dope.
Always receive good service when I come to this location for a part. Today one of the managers, Robert, was nice enough to change out my air filter for me. Just want to say a big thank you to Robert for helping me out.
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