Our bill went up with no notice and our trash guy has missed picking up our trash two or three times. I’ve tried to call to let you guys in waste management no and I can’t get a hold of anybody and sat on phone for like two hours one day to be hung up on twice.
I got charged out of the blue, no email, no notifications, Not even a normal monthly bill. It was about half the cost of my normal bill. Trying to find out who approved this charge, not on any auto payment, just woke up with a notification saying that wm took a half bill out of my bank account. Now I can’t get a person on the phone to explain why/for what did I get charged for. Just automated website with unanswered questions.
Service sucks, unable to cancel nor get trash container removed, unable to reach a live person to stop service, plus no one at location on website who is able to help me, I’ve been trying for a week to cancel service to no avail AND I’m still being billed!!!
I've never had any problems with pick-ups. If they are going to be late, they will let you know. I have no complaints,' everything is going well, except my bill.
I have pleased with the service as well as my driver who is constantly on schedule. My only thought is that if you were to offer discounts such as long standing customer discounts, military, veterans or senior discounts, it would sure help a lot of folks in the community keep and continue to enjoy your services.
I highly recommend WM. Its drivers are courteous and leave my trash dumpster area in good order. If there's a holiday delay regarding my usual pickup day I'm always informed ahead of time. If I'm home when the driver comes to empty my dumpsters I always wave and there is always a smile & wave back.
I'm torn between great and poor. Their service is great, always picking up on scheduled days and notifying in advance of any changes. It's disappointing that prices continue to increase with a more than $6 fuel surcharge. It's disheartening to see prices continue to escalate when cost of living increases are so small. They pick up twice a week but we only need once a week service. There is no option for a reduction in price for a once a week pick up. They don't offer once a week pickup service.
It's been over a week and a half and still no trash bin. Can't get anyone on the phone or the chat service. Got bags of trash piling up. I'm very dissatisfied with WM.
Residential garbage, WM has been great keeping everyone informed on the schedule changes and has always picked up consistently and handled oversized loads.
Keep getting charged overflow fees for simply having trash in my trash can. Can never get ahold of a live agent, and lord forbid they pass me as im right there bringing them the trash, its $120 fee which is over 4 months worth of trash service, just for 1 pickup.
The people at waste management are easy to work with, they don't make you wait long to talk to a representative or customer support as long as you stay on top of the billing it's very affordable I would give 10/10 stars if I could
I called twice regarding my monthly charge increasing every month. The first time I called it took 10 minutes to get to talk to somebody who could do something about it and they dropped the line. The second time it took 15 to 20 minutes to get through to somebody who promised to do a lock-in set price for 2 years. I got my monthly bill and it was a dollar more than last month's which is why I called in the first place. I'm looking for another waste Disposal Company. Also they do not offer recycling here where we have so much wildlife to protect. We have to go to another company and pay another fee just to recycle our items. Very very disappointed in Waste Management. We had them over 30 years in Albuquerque and had no problems whatsoever. We're here 3 years and our bill has gone up month after month after month. I'm done.
normally I would give 5 stars but lately the garbage man has been taking our rock we use to keep the lid closed.I think he maybe a temp or a replacement. either way hes taken 3 rocks and just dumped them in the truck with the rest of the garbage. instead of knocking it off and leaving the rock. anyway I've lost 3 big rocks and that just sucks having to find another rock each time the garbage man comes. the guy we originally had was awesome this new guy sucks. and we used to know exactly when he was going to be here used to always be between 1pm and 2pm each trash day. now days we are lucky if he shows by 3pm each trash day hes usually later then 3 when he comes. so I don't know if you changed trash men or what but I don't like the new guy. I can't leave a rock on my can keeping the trash in the can because I don't know if he will leave my rock and then I don't know when hes going to show to be able to run out there and get my rock off the can before he takes the trash. im on dos amigos lane in hereford tell our trash man to jerk the can to knock the rock off before he takes the trash please its called common curtisty leaving the rock beside we don't need a loaf of rocks ending up in our landfills. I don't want to loose anymore rocks. the orginal trash guy used to grab the can and do a quick jerk knocking the rock off first instead of taking the rock too.
WORLD CLASS SERVICE let me tell you why-one time our trash guy stopped his truck because the puppy was out and about my husband tried so hard to get the dog rounded up and the dog just kept running from him. the trash guy said 'she friendly' hubby said 'yes he will pick you to death' the trash guy then jumped out of the truck and of corse the dog went right for him for lovies and my husband was able to grab the dog so the trash guy could empty our trash and move on. now I don't know about anyone else but I call that WORLD CLASS SERVICE they don't have to do that or even stop so when takes the time to help out that's worth all the money in the world. our trash guy deserves a whole lot of praise and a raise. go trash guy big kudos to you. thanks for thinking about my baby. I give waste management 2 thumbs up.
I would recommend WM for your current garbage pick up. They have done a great job for us.
Driver even got out of his truck to pick up some trash that was blown out of our garbage can. He cleaned the area as good as it was before.
Greg D.
99.5% or more at the house for trash pickup on schedule days between the hours of 8:00 8:30 am. They always leave the lip open to indicate that they had picked up.
Look, each time I've called in, it takes 10-15 minutes between the automated crap and getting a human who asks me the same questions that the automated crap did. My call would've required 30 seconds to get my answer from a human. Instead, I was was disconnected twice so I went to the chat online. They had to email me the answer well over a day later. I just needed the combination to the lock that was dropped off for my new locking dumpster!! That's not right.
They need to list local numbers for us to call. I shouldn't have to search for a number because it's not clearly listed on their website. I'm rather tired of companies making communication difficult.
Always polite and professional. Pick up is always on time. Very clear when service is changed for holidays or other reasons. They have been easy to work with and I have no regrets changing to this company.
They empty trash containers twice weekly as prescribed, no muss no fuss except I only require two pickups per month. No consideration for single folks or those who maintain a small trash footprint. Go figure.
I want to set up an account. All they will let me do is autopay. I don't want them to do that. Finally found a phone number and all it does it go to a robot. Can't find anyway to talk with a live human. Not too happy.
Service is good just wish it was less expensive for us older folk (80 1/2 years old) on social security! Got to schlep down a bumpy dirt road for pick oh dark thirty (in winter) Monday morning and some times Javelina dump it over!
I moved to AZ from CA 11 years ago, the difference in disposal service is amazing. AZ WM is a better service by far, no comparison. Believe it or not, it's a big deal to me because I was up to paying over $100.00 in CA and 1/2 the time they would refuse to dump my container because they had gone through it and found I had put grass clippings in it. That was NOT ALLOWED! I am not making that up.
My garbage gets picked up at a consistent time on the scheduled days. Can't ask for anything more! They even give you a video of your garbage being dumped into the truck - pretty cool.
The driver is very professional and kind. He is not lazy at all. So if he sees debris fall out of the garbage, he make sure the site is clean. The only thing I wish waste management would do is every season, they would swap out garbage cans, so we don’t have such a nasty can after years of having the same can. Otherwise everything else, customer service, auto payment, time of service, being on time, and the company as a whole for our area, south eastern Arizona is wonderful.
I was told during the initial phone conversation about the $75 initial charge for the container, PLUS the additional $75 when service would in the future be terminated, and the every-two-months $64.57. But then my bill had an ADDITIONAL $54.31 Fuel/Environmental Charge, a $6.98 Regulatory Cost Recovery Charge, and a $6.50 Administrative Charge, none of which had been mentioned. I called the competing trash pickup service, signed-up, then terminated my contract with WM. The other service had ZERO other charges, just a simple $25/month charge. WM was picking up twice per week---which I didn't really need--and my new service is only picking up once per week. So WM has that going for them.
