What clients say about Budget Towing 24HR Services in Douglas (AZ)
Driver Ricky arrived way before AAA said they would show . Not only helped with roadside service he actually took my tire into town to air it up because spare was flat and came back .. then made sure I got back to my town before he went on his way . As always exceptional service
Just got my vehicle towed from sv to Phoenix and from the begging the experience was great. Ray was an amazing tower and great help. Thank you budget towing.
This company was terrible. Ordered a tow through good sam roadside and was initially given a time frame of 45-75 mins. After the 75 mins they updated to another 45 mins. After that 45 mins they updated to 90 more minutes. After 4 hours they canceled on me forcing me to pay another tow company even though I had roadside assistance. Overall they were just awful to waste my day. Will never use again!
The men that arrived to tow my car were fast, professional and friendly. They called ahead and treated me and my car with care. Definitely recommend!!! Thanks guys!
I was on my way down to Douglas when you joint went on my truck and had to call AAA. Budget towing got there within a half an hour and put the truck exactly where I asked it to be facing the right way so I could work on it when I got home. The driver was the owner and was very polite and courteous, I would definitely use them again.
Kevin from Shockwave Pest Control
If I could give zero or even lower I would. This company is horrible. Sat on the side of the road for 4 and a half hours waiting for a tow truck to show up and they never did they said they would get there within 90 minutes and the tracking kept saying arriving soon but they never did. Called many times and they didn’t pick up and the one time they did pick up then were very rude and hung up on us. Would never recommend.
Sat on the side of the road for 3 hours waiting for my truck called the company and asked about my truck which they then hung up and never got my truck to get my car home 1 star is more than this company deserves
Eric Segura is amazing. He figured out how to get my full size pickup out of a very difficult spot
and onto his tow trailer, then navigated through a very crowded parking area. He’s professional and polite. I highly recommend him.
Perfect! Showed up timley. Did a great job of carefully loading the vehicle with Richards Son, his assistant at the time. Very reasonably priced. Could not ask for a better towing experience.
I've been towed four times by Budget Towing. Every time they have been super nice and they always do a great job.
My most recent experience was amazing. Something broke in the front end of my truck and one front tire was pointing sideways. I did not see how they would get the truck on the trailer without doing even more damage. The driver knew exactly what to do. It involved lots of jacking and removing the tire. It was slow careful work and I was amazed at his care and knowledge.
I highly recommend Budget Towing!
Called Richard at Budget towing in Douglas got results in 15 min .Sent me a pic of my truck and brought it to Tucson that day.Professional and friendly.
We used them through USAA. 7 hours from the time we put in the claim to the time they got there. USAA was in constant contact with them. I was told they were reporting being with the vehicle when they clearly weren't. USAA then called and they reported that they were at the vehicle earlier but that I wasn't there so they couldn't tow it. I sat with the vehicle! Then the guy finally came and was not in a tow truck I imagined. It was a pickup with a flatbed. Either way, I will say the guy who got there was super nice and he got the job done. He also called when he dropped it off at the dealership. No one should be waiting several hours on end though!
I was reading the comments and thought three times before calling them. However, my experience was awesome, the treatment was good from the person on the phone and also the person who delivered my car. They were kind and did the job needed. I do recommend them!
If I could give zero stars I would. Outrageously priced. Nothing about this place is budget. Vehicle was towed to their lot (which looks like it's a residential yard with a buisness sign in front) Friday afternoon went to pick it up Tuesday because that was the soonest they would release it and was told the bill would be 1,350.00. We could only get together 1200 cash since cash and cashiers checks are the only way they allow you to make payments. Got there and was made to wait at least 20 min while the two employees talked amongst themselves. The vehicle had a flat when we went to pick it up which it did not have when it was picked up for a tow and the lights were left on so the battery was dead. The invoice was scribbled on to make the numbers match the outrageous charge.
Look at all the poor reviews! Was supposed to be out here at 11:30AM yesterday, pushed it back two hours at a time multiple times until we finally were able to get them on the phone after 6PM and they said they would be out here at 6AM. Got a text they couldn't do it at 6:30AM. No communication, not punctual, and can't even bother calling to cancel or responding to questions.
Called AAA and was referred to Budget Towing in Douglas. They were cordial and accommodating on the phone. Unfortunately, they were delayed getting to Bisbee due to other calls, but they got the job done. In the long run, that's what really matters.
This is one of the best towing services in all of AZ, they are fast, friendly and fair, I have had multiple contacts with these folks over the years and each time has been nothing short of fantastic..
I have nothing good to say strike three got scooter no AAA service In Douglas. I'll fix on the road myself. It's coming to u very soon .. America. Wilcox or bisbee. Long ride from there .Not sure bisbee. First time wrong trunk gave him 20 for his mistake. Second time three hours .third time he wouldn't answer. He wanted 140 with AAA. Lots of luck we owe him something bad service. A joke.
After a day of working with the insurance company's road-side service to get someone out to us, they came to our isolated property after dark and took our van to the auto shop, They were friendly, professional, and efficient.
I tried to use this business when I locked my keys in my car. I waited for them to arrive for 2 hours. They stopped answering the phone and then cancelled the service call. So I had to find another company. Very disappointing. I will never call them again.
I've used Budget a few times now and they are fantastic. Always arrived on time, was friendly and very reasonably priced. Ricardo goes out of his way to help when he can.
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