What clients say about Alaska Automotive in Palmer (AK)
Wonderful service! They are knowledgeable, professional, and have repairs done in a timely manner. It's where I'm going to from now on with all my car repairs. No hidden fees added on, no surprises, and affordable!
We’ve been bringing our vehicles to Alaska Automotive for years, and every experience has been nothing short of outstanding. From routine maintenance to more complex repairs, the team has consistently gone above and beyond to ensure our cars run smoothly and efficiently.
The staff is incredibly knowledgeable and always takes the time to explain what’s needed, giving us honest recommendations without pushing unnecessary services. We’ve come to trust them completely, knowing that our vehicles are in great hands.
We’ve recommended them to family and friends, and will continue to be loyal customers for years to come. Highly recommend!
Excellent customer service and communication and great prices! I’ve tried multiple mechanics in the area and none are comparable. Sometimes they are busy and it takes a while to get your car in, but they are upfront about this and once it’s in they get it done. It is worth the wait, they are busy for a reason.
I drove 2019 Tacoma from BC all the way to Alaska and it suddenly made an erratic speedometer movement. Based on many good reviews, I visited this place and asked for help. At the reception desk, a lady told me that they are fully booked to September. So that I asked the lady whether it is possible to have the vehicle checked with computer at least and she said she would talk to a mechanic. A few minutes later a mechanic showed up with a computer and ran it. He told me that it is safe to drive. I was relieved to know that it was safe to drive and asked how much I owed and she just let me go. I appreciate very much for the kindness of reception lady and mechanic!! If I live in Palmer, I would use this place for the repair and maintenance for my truck. Nice people! Thanks!!
I have used this shop for the maintenance and repair of my three vehicles for a couple years now. I’m impressed with the customer service and the quality work. No jerk around and every quote is totally reasonable. I highly recommend them.
Great local shop, very fair price with great professional mechanics, and Tonya at the front desk is very helpful and friendly. I'm a return customer, they've helped me out many times over the years. They were also the only people who were able to do an alignment on our old RV.
I’ve been going here for years and have always been treated fairly with quick turn arounds for repair. They know what they’re doing and will work with you to figure out the best course of action that also fits in your budget.
Great with quotes, gets you in when they can, let me know of other issues that were necessary to take care of, and how long the parts would hold out 😂. Never pushy, always polite and will explain no matter how many times I ask questions, or don't understand. Young woman at the counter I've typically seen is A+ for customer service.
The service was amazing, I was able to schedule an appointment, and drop off my car. They called me with a quote before starting the job, the car was ready for pick up before lunch time. Everyone was very nice and explained exactly what they did. I'll use them again.
Alaska Automotive has been phenomenal with my elderly parents and general maintenance of their vehicle to their current mechanics issues. The entire staff are super friendly and always go the extra mile for customer service. Highly recommend!
I love Alaska Automotive! They are highly skilled, abnormally honest, and surprisingly affordable! There has been more than one circumstance where they could have sucked thousands out of me but were honest enough to recommend I save money and go a different route! Plus, last I checked, they are also willing to install customer provided parts which can save you even more money and continued headaches when a failed DIY project goes south! I never hesitate to recommend them to all friends and family, use them personally, and take all company vehicles I have to them as well! If you're in Palmer and need a vehicle diagnosed or repaired, give them a call and you won't be sorry!
Excellent work! Our 2016 Ford chassis RV had a cylinder misfire issue. Ford dealerships in Alaska won't work on Ford chassis (sounds unbelievable, I know); I'm actually glad they didn't now. The folks at Alaska Automotive took care of it immediately. Repair was done quickly, professionally, and reasonably priced. I highly recommend Alaska Automotive, and will use them again. Thanks!!
Went because of the reviews but will never go back again. Stop by to see if someone could come out and listen to my car to see if they could give me any idea what the noise is. He wouldn't come out and said my car could be seen in 2 weeks. So if you need your car look at in a timely manner don't even bother wasting your time going to this place unless you have another vehicle and can leave your car parked for a few weeks.
Absolutely the best guys to work with! Brian will go above and beyond to get you going. I live in Willow, but I make the long drive because it’s totally worth it!
Very good auto shop in the valley. Years ago I was having problems with my Ford F-350 and no one could figure it out. I took it to them and they could not duplicate the problem at first. They had me come get it and didn't charge me for their time trouble shooting "a problem we can't find." When it broke again I took it back and whalla, they fixed it. (intermittent fuel pump) Since then I take all of my vehicles to them.
Hands down the best shop in the Valley! I dropped my Jeep off to have the brakes checked and a few funky noises checked out. They quickly identified one issue that the dealership had missed (misfires when accelerating). Excellent customer service and communication - I was kept in the loop on everything going on with my vehicle. The front desk is very helpful and knowledgeable. When I picked up my car, they gave me detailed notes about everything they did to it. I decided to hold off on getting some extra work done, and (without me asking) they provided a price estimate with my paperwork. An all around excellent shop!
