I am an assistant to a blind mechanic. So we need a little bit of extra care.When we go into a place like this. The first time we went there, we did not have a very good experience The guy that served us was very impatient and it made us not want to go there anymore. But we returned a couple of times and were served by some really great people after that. Jude and jerry were both helpful and patient.
If possible, I will never set foot in this store again.... the know it all attitude I recieved from both employees was unnecessary...one of the employees even claimed to be the owner while also slandering another well known and highly rated auto parts dealer. Do better Oriellys...
I always recommend O'Reillys. I love their business and products. Their prices are lower than napa, and they offer lifetime warrantys on most of their items.
The O'Reilly's store in NP is outstanding in my opinion. I am amazed at the vast difference between the Fairbank's O'Reilly's and NP stores. I am always greeted, given the multiple options and get my questions answered. This past weekend I was in this store 3x and it got to be a little comical as clearly I am not as proficient a parts changer as I should be. Art assisted me all 3 times and he is AWESOME! I really appreciated his willingness to help me find the tools and parts I needed to rebuild the front end of my Ford F350. On a sidenote, I was very impressed when I walked in the 2nd time and the entire team was stocking the store and communicating what was needed. The store is always clean, stocked and well-staffed when I have been there. Great job!
for being a fresh store here in town you guys really make me question coming here now, I ask what the cheapest you have in the store is and you LIE, MULTIPLE TIMES some of us can’t afford to be buying the primo when we got a family to worry about more than that fancy warranty or whatever makes them sooooo different
Staff is very inconsistent with follow ups. I was told multiple times that something would be done in an hour and I would receive a call. After 2-3 hours I would call/go in to get the information (This happened 4 times in the period of 24 hours).
I was told my battery would be ordered from Fairbanks and it would be available the next day. At 2pm they hadn’t gone in to get it, at 4pm I was told they just left and would be back in about an hour and they would call me. At 6 pm I called and was told that they did not pick up my battery and tried to blame the store in Fairbanks. This waisted an entire day and was very frustrating.
So I was in O'Reilly Auto Parts in North Pole,AK today. Not one of the 3 employees who were all under 35 knew what a feeler gadget was. After educating them I went 2 doors down to the hardware store where a well raised 18 yo young man was able to find one for me. All I know is I'm going to live when the Zombies come.
They seemed to have a wide selection of what I was there for. Prices seemed fair for spark plugs. I can't speak for the cost of anything else at this point.
Awesome knowledgable staff. They were incredibly friendly and helped me find everything I needed to winterize my truck and they had everything in stock. Store is very clean and organized.
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