Bookout Auto Parts Inc JunkYard in Dora (AL)

DONT CALL! Nastiest attitude in the south! I’m warning you. Whatever you want, it’s not worth putting up with. He’s very unprofessional and lacks customer service manners.

Very unprofessional!. Called asking about a part I bought from him and he started cussing talking about he ain’t got time for no bull sh_t and continued to be disrespectful. I asked him why he was talking to me like that bc I only wanted the right part and was ready to pay for it but with his attitude I wouldn’t advise anyone to spend there money with him!!!!!!. Very very rude and unprofessional!!!!!.

Found the parts I was looking for quick enough and worked at competitive pricing.

The old man at the counter promised he would reimburse me on my part of I had to return it for any reason.I tried to return it and he told me that he wasn't going to give me my money back then he degraded me as a human being and this is the worst I've ever been treated.This place is run by a rude dishonest scam artist.Dont do business here it's a joke that this place is still in business.

Quality and guarantee on parts good condition not problem I'm live around here good costumer cervise

I bought an engine from this company about two weeks ago and the engine was wrong so the mechanic I hired had to take it back and exchange it. During that exchange for the second time around for the wrong engine this company gave me an engine with a broken water pump. They are very responsive, but the service is horrible and the owner was very nasty and practically disrespectful. The employees at least had more grace (Michael) I was told by Michael who works there that he would reimburse me for however much the extra part was that I needed to buy for the engine. Which the extra part was $200. The engine initially bought was completely the wrong engine for my car for starters WITH the broken part. When I went to the dealer to order the part and got the part I called back to talk about reimbursements and the owner told me that they would NEVER reimburse me for a broken part from them. I am highly disappointed and upset that I trusted this company not being from Alabama and knowing any mechanics or auto part companies. I was recommended to this place. Bad idea. Man did they let me down. If you guys want to order parts from this company make sure that you know exactly what you want and make sure you have someone who is very knowledgeable about things so that they will not send you a part that is incomplete- you waste your money because they will not exchange or reimburse you for it.

Good down to earth people at Bookouts Auto real helpful and smart about there parts. And plus they will give you some of the best prices around. Just talk to Michael, or Bruce Bookout. Tell them Walter sent you and they we treat you like a good friend. GOD Bless Us All.

Everytime I need some help with tires wheels or both. I can call or stop by and they got what I need . Not to expensive & no wait . Polite & easy prices.

Needed a starter for my wife's Ford escape and couldn't find a new one in stock anywhere nearby as I was replacing it in the parking lot of her workplace. I called bookout auto parts and they said they have plenty of them. The best thing was that the price was 1/4 of the lowest price quoted for a remanufactured starter at local parts stores and would have to be ordered and would be charged as much for a core charge as I paid for the used starter at bookout. My wife really didn't want to trust a used starter but I convinced her that it is easy to replace on her Ford escape and we could buy 4 used starters for less than the price of 1 remanufactured starter and I have been running a used starter on my 1989 Toyota hilux 4wd truck for over 10 years and still going strong. I took the starter off and carried it with me to match up for certain and it only took them a few minutes to go get one and the price quoted on the phone is exactly what I was charged. While I was there I also got a replacement spare tire since ours was damaged and would not hold air. Very courteous staff and quick service. Highly recommend.

Great guys, if they are busy they will let you find the part yourself. Or atleast they let me and it was a rare part but I found it there. They also let me exchange the part I bought that wouldn't work. So yeah I highly recommend them.

I've done business with them for years. They have a huge selection of cars. Always had what I needed or knew where to get it!

Using them for years they will usually have the parts you need Customer service is always Good

Every transmission , motor , or rear end I've gotten there has been great ! I drive past several used auto parts places to go from Talladega to the other side of Birmingham so I recommend you do the same !

Not helpful at all

Love love them they always help me an always nice they will have my business for as long as there here

Horrible. Terrible customer service. Rude. They do not like to answer questions. They do not like to check inventory. Called today. All I wanted were wheels. I would not recommend this place to anyone

It says on their sign HOME OF THE GOOD GUYS Everytime I call they hang up rudley and I've heard them cursing an employee on 3-4-2009 when i purchased a used alternator from them I will probably go back for parts but honestly the experience sadly has NOTHING GOOD about it I actually dread dealing with them but definitely praying for peace

Always awesome sale experience when I go here! Very knowledgeable and helpful owner and staff!! Very affordable and good quality parts!!!

Good prices but I called about apart and was talked down too by parts department bc I ddnt know what time they close then the guy hung up in my face he obviously ddnt not want my business

Great good honest people. Thay r not like must junkyard crooks out there. Call these people. Thay r great

Absolutely unhelpful and unattentive.@$$hole at the front desk!

Great service! Incredible prices! Can't ask for more!

They have most anything you need with a helpful and friendly staff

They sell quality parts with mileage details. Great place to get a dependable part for your vehicle.

Mike is the man!!! He will go out of his way to help you and stands behind what he sells! I will continue to do business with them.

Very helpful; friendly; nice, clean business ; very organized; would highly recommend

Helped me out ALOT!!! Will definitely be back and will reccomend them to anybody!!