I was a walk in about 11:30 am. An inspection was performed. The service I got after inspection was front and back breaks and rotors. The receptionist was very friendly and polite. She was very helpful. She gave me a coupon that was a better deal than my military discount. My car was repaired while I waited.and about 2:30 pm I was driving on a new pair of shoes (breaks) for my car. My drive home was amazing and I felt very safe.
Disclaimer: I did not have any service done at this shop
I had so many questions related to the repairs my vehicle needs and everyone at the front desk was so helpful and willing to walk me through the conversation and questions I had despite not having an appointment or actually giving them any business (due to my vehicle being a hybrid and requiring service at the dealership).
I am very appreciative of the customer service and friendliness of staff and will definitely be bringing my vehicle here for any maintenance that they are able to take care of.
I set up an appointment for 3:30. I dropped my car off at 3:15. I didn’t realize they closed earlier on Sundays which is my fault and I admit that, but never once was the tracker provided by them to follow along with your vehicle updated. I checked it multiple times through the time I waited. At about 5:20, the same afternoon, I decided to check and see what time they closed because I needed get my car back soon and had only heard radio silence from their end. No communication from their end whatsoever. They closed at 5 and it was 5:20! I had no calls, emails or text from them saying they were closing soon and my car was ready for pickup. Had a friend bring me up there to find the door completely closed! My car wasn’t even in the parking lot (pretty sure it was locked up in the bay) so I couldn’t even get stuff out of the car if I needed to. This is beyond irresponsible and bad business behavior for a company to keep someone’s car overnight without proper communication. I did not give them permission to keep my car overnight, I left my car with them with the intentions of having the oil changed and the car returned to me on the same day and instead, I was left without a way to provide transportation for myself with no explanation. Once, we (My bf and I) came back to collect my car the following morning, the manager was nice enough to give us a discount on the oil change and said he would be speaking with someone about this. I seriously hope he does because he seemed like a very nice gentleman who was dealt a bad hand of cards. Other than that, I will not be returning here or to any other Pep Boys for any services.
They fixed a hose that cost me $550 and it wasn't even what was wrong with the car. Don't take your car here ever, they don't know what they are doing.
The install of my new tires were good. The only issue I had was that the sales advisor told me the wait would be 1 to 1/2 hours but I waited almost 3 hours.
Huge thank you to TJ for helping me!! I had an emergency and they were about to close for the day. Thank you for going above and beyond and your kindness!!
Worse service! Dropped vehicle off and was told 1 hour for an oil change . Arrived 2 hours 45 mins later to it not serviced! Asked why and they couldn’t give a straight answer! The manager needs a new job and better attitude!
I went in to get my air pressure, checked in my tires and get a new wiper for my rear window and the girl that waited on me was so sweet and kind and went out of her way to make me feel like I was not a problem and as a 66-year-old woman, I greatly appreciated it
Got a brand new set of tires and an alignment to go with it. Great price the guys that work there are friendly and we were back on the road in an hour.
I was very happy to find a place to change my oil open early on a Sunday. I easily made my appointment online. When I got there I greeted by a very friendly and welcoming person. The mechanic quickly got to my car, left my interior clean, and finished in about 20 minutes. The very friendly woman that checked me in also checked me out and my price was $22 cheaper than originally expected. Thank you for the great service.
When I pick up my car today, I owe everyone at the Skyland store, especially Jason & DJ, the biggest apology I have ever made. Things happened with my car that they had zero control over & I became a monster over it. The way I spoke to them is inexcusable & I am absolutely ashamed of myself. They deserve so much better. I will forever be in their debt & I am so, so sorry. Please, whoever reads this review: be better than me. Respect these folks & the work they do. I should have.
During our road trip in a rented vehicle, we stopped for an emergency oil change. Pep Boys also identified badly worn tires that need replacement. We received excellent service, and thanks to Christopher and the Pep Boys technicians we able to complete our trip safely.
I called late on a Saturday and made an appointment real easy. Even went to the wrong location and they still took care of me. worry free experience overall. And it took no time at all. Would recommend to anyone for an oil change.
Our daughter was traveling and had a flat tire west of Tuscaloosa. We called Pep Boys on Skyland Blvd. Even though it was almost time for them to close, they agreed to wait for our daughter to get there on her spare tire so she could get a replacement. They were very helpful and gave us great service.
Pep Boys is fast, friendly, and convenient! I make an appointment online, bring my car, and they have me out in less than an hour. Their prices are reasonable, too!
The service was good. My only complaint was that the tires I ordered on Thursday, that according to the website was in stock at the chosen store, were not in stock and had not even been ordered when I arrived for my appointment. To the service manager's credit, he apologized and took the time to call other stores until a comparable tire was found and then drive there and got them. He was a five star performer but their website gets a 3 star.
Two and a half stars would be more accurate. They set my appointment for noon, and they didn’t even touch my car until one. It was nearly two before I got out of there.
I don’t have the luxury of leaving my vehicle for them to service at their leisure, so I had to wait two hours for a 15 minute job, 20 at the most.
I understand they have others in line before me, but there was no one in the lobby waiting (these were all drop offs), so it seems they would take care of the customers waiting on their vehicles first. Or at the very least, have a technician specifically for those waiting.
The wait time was just one issue. The young lady up front was nice, for the most part, but but she seemed like she’d rather be anywhere but at work and taking time to check on how much longer I would be waiting was obviously an irritant she could do without.
And since I’m on a roll, the place could stand to be cleaned a little. Food bits were all over the lobby floor, and there were plenty of cobwebs and dead flies in the windows.
I can say without a doubt, I will not be back. PepBoys, do better!
Edited to decrease stars and add: I got home and realized that not only did they incorrectly rotate my tires, they also didn’t check the tire pressure - even though my receipt notes they did.
With only an hour to go before they close on a Saturday night, Pam and Alexander not only got me in I got my tires put on my vehicle did it for half the price and only took about 35 minutes this was incredible!! I had been waiting a week to get into the other places. They put on two tires for half the price and did the rotation for free.
Hunter, the store manager, is awesome! Great customer service and knowledge. I was in town visiting family when my tire would not hold pressure. Hunter investigated and found a large nail in my tire and placed an inside patch on the tire. I had peace of mind driving back home on the tire. Will use this location whenever I’m in town.
I found the guys at the Skyland Blvd. location in Tuscaloosa, Al. to be fast, fair and surprisingly affordable. I took my car in for rear struts, and they were much cheaper than when I’d had the front ones done a few months prior at one of their competitors. I will continue to do business with these guys in the future. They were awesome!! Great customer service, great prices, and very friendly! They make getting your car serviced not so dreadful! Great job guys! Keep up the good work! #5⭐
Scheduled an appointment. They never put it on the books. Told me they could quickly patch my tire or at least take a loot at it within a half hour and then took 4 hours and weren’t even able to look at it. I decided to take it to warren tires who were amazing by the way if you need a place that won’t waste your time.
UPDATE: 4/28/2021 So I read their canned response that all unsatisfied reviewers get, and I followed the instructions to escalate the issue. I did receive an email, and then called the number specified (4/20/2021). I recounted my story to the customer service agent and was told I would receive a call from the person over our area within 24 to 48 hours. I’m still waiting. I haven’t heard another thing by phone or email from management. I don’t really expect to at this point. Just wanted to update so others would not think all of these issues were resolved.
I have used this location for more than 10 years to service my cars and buy tires. They bought my loyalty by fixing a flat before I was a customer. Today, they have lost me as a customer. One of my daughters took her car in for the managers special oil change which includes a tire rotation. They did not do this service. This is the second car in a month that they did not rotate the tires when getting the oil changed. The tires for both were purchased at this store. Last month, sending my oldest daughter to get her oil changed, not only did they not rotate the tires, they tried to charge her for the high mileage synthetic oil change when she ordered the managers special when setting the appointment in the app. She only gave her information. When she picked up her car, the charge was over $60 for the upgraded service. When her father questioned why so much, they said the app doesn’t tell them which oil to use and they just have to make a judgment call. When he told them that I usually take care of this and to put in my information, they came back and apologized, issued a credit for the price difference, and gave us a free oil change. After what happened today, I no longer trust them to service my cars. I feel my daughter’s were taken advantage of and have warned them that this is what they face as young women. Also, as this is a corporate owned store, I will no longer recommend Pep Boys or trust any Pep Boys location with my vehicles.
I got an oil change and asked them to change the air filter, check coolant/ anti freeze, and transmission fluid. When I was told it was ready they had not changed the air filter or checked the fluids like I asked. They were nice when I asked again. It was a Friday evening and they were very busy. Everyone has a good attitude even when they are swamped. Their price was more reasonable than the quickie oil change places I have used in the past. I will definitely go back.
BreAnna was nice, she helped me decide which oil change I needed for the car. She also showed me some tires. They were pretty busy, but the wait wasn't that long. Plus with the coupon I got from Pep Boys Website, the price was reasonable.
Apr 05, 2019
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