This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Bell Auto Parts Inc in Northport, AL is mixed with a negative tilt: 43/100. Many praise quick roadside help, fast turnarounds (even an engine swap in a day), fair pricing, and success sourcing hard-to-find parts. Others report rude phone manners, poor communication, oil/grease left in cars, very long waits (months/years), and serious allegations of lost or cannibalized parts. As a machine shop, some delays are expected, yet consistency is a concern. Inventory help seems strong; yard organization and overall parts-finding ease are unclear. Expect uneven service and variable wait times—with occasional great value.
What clients say about Bell Auto Parts Inc in Northport (AL)
WARNING! WARNING! WARNING!
DO NOT TAKE YOUR CAR TO THIS PLACE! THEY WILL TEAR IT UP WORSE THAN WHEN YOU BROUGHT IT TO THEM. THEY DO SORRY, JACK LEG, AND UNPROFESSIONAL WORK. THEY WILL TAKE YOUR MONEY AND YOUR CAR WILL STILL BE MESSED UP.
I picked my car up and on the way home it broke down. I picked my car up a second time and on they way home it broke down. I picked my car up the third time and got home to smelling oil burning. I had a major oil leak. I picked my car up the forth time and when I got home it was smoking like crazy. After all this, I took my car to the Ford dealership and they said I need a new motor due to all the oil leaks it had.
DO NOT TAKE YOUR VEHICLE TO THESE PEOPLE!
Broke down on the road about 300 feet away, they pushed my car into the parking lot and worked on it and had it fixed in about 2 and a half hours. They fixed my car free of charge. Great service and they were very nice
Very kind. my car broke down in the middle of the road and they helped push it to the store without any complaints. And i had to get my engined swapped out and got my car back within 24 hours. Overall Great buisness.
I would put 0 stars if I could this place needs to be shut down and sued for everything they practically stole my parts for a engine build and all they can tell me is that they “lost them” which means they prolly sold them for money and can yet to tell me where any of my stuff is have went up there multiple times to try and pick my stuff up to take it somewhere else and nobody can tell me where my stuff is they are THIEVES AND CON ARTIST
I called for a tire pressure check which is clearly stated on the website and was greeted with attitude. Then the man proceeds to say they dont work on tires but it says it on website.
To all the negative people you realize this is a machine shop they rebuild things and the time frame is longer because they go more in depth than a regular auto tech
We were traveling cross-country, and stopped in Northport to visit our son & daughter-in-law for a day - we lost our u-joints, and took it to Bell's - they got it fixed and got us on our way by mid-afternoon - they treated us well & the price was great - thank you, Bell Auto for taking care of us!
WARNING! WARNING! WARNING
We took our car for what they told us it was only a valve cover issue. After an hour my son drove it 50 yards and the car stopped. They then told us the engine had burnt up. They told my husband that it would only be 30 days to get the engine. 9 months later after lots of patience from my husband we had it taken to another mechanic. We were told by the new mechanic that our car was being used for parts to fix other cars apparently there was parts missing. It was also wrecked on the bumper while it was sitting on their lot from other cars being moved around mine . They lied about what was wrong with our car and they messed it up however; the new mechanic found that it was never the engine . They didn’t properly put a part back the way it was supposed to be. They lied and the stole and I would not recommend this place . I heard from the new mechanic that this is their reputation that they take parts from your car and use them for others to make money. They are not trustworthy AT ALL !!!
If I could give them less than 1 star I would. I have just experienced the worst service. I am having issues with my transmission and find this place through google and someone I know saying they'd had work done here before. As directed by their website I call 24 hours in advance to book an appointment. I'm told just bring it by in the morning, they let me drop it off early. At 7:30 AM I call to let them know I dropped it off and where the key is. No one asks my name, just confirms my number. I ask, do you want to know my issue? "Oh yeah sure" is the response (I had told the person the day before, but wasn't sure if I needed to again) I explain that I just got the car and noticed some issues, took it to a Toyota delearship who did a road test said it was the transmission and it probably needed to be replaced. Since I'm now stuck with the car I am needing to know how bad this is, if a transmission fluid change would help since I noticed it was brown or if I need a transmission. "We'll take care of it, I'll call you in a couple of hours". 10:30 AM- call to get and update, told that the guy who answered doesnt know anything other than they did diagnostics on it and the guy just went to work on 1 more thing for it and I should get a call shortly. 12:45 PM- I callback due to not getting a call. Was told that everyone was in lunch, was asked what was wrong with it anways, explained same story, told it probably wasn't the transmission since it's a 2010 and someone would call me shortly. 3:30 PM- still no call. I call and ask about the car since they close in 1.5 hours, finally get transferred to Mike Jr. I tell him I'm just looking for update on my car. Immediately I'm hit with a rude, condescending attitude. "Lady there ain't nothing wrong with the transmission, what you're hearing is Street noise, you have bad tires" Due to this simplistic answer I ask what did you do all day with my car then? Why is this something that took until 3:30 PM to tell me, with the customer having to follow up? Had I been updated this would not have been a questioned asked. I get met with a wrath of ugliness from Mike along with him telling me he's working on over 100 other cars. I then proceed to explain that I know this is not Street noise, I reintrated why I brought my car there and questioned what was done to test as he couldn't duplicate the issue. "I'll call you back in 20 minutes" I'm told and was. Mike Jr. then proceeds to be even more snarky and says that it isn't my transmission it's the torque converter and if I looked at the Toyota website I'd know there is a recall for this and he didn't know my odo reading but it's only covered up to 150,000. I said ok well mine is over 159,000 so what can be done/needs to be done. I get told that I needed to be referred another place for those questions. The place he named isn't good so I said oh my gosh I don't like them. Him Half yelling... "Well lady we're going to have to part ways, come get your car". Their website states they specialize in transmissions along with other services, by this experience I'd say that is false. The whole ordeal was unprofessional. No concern for the customer. I understand I am not the priority, however providing a timely update and a professional mannerism shouldn't be unreasonable to expect. I'd like to mention I now have the unpleasant task of removing grease/oil stains from my previously unstained cloth seats, cloth door panel and the middle console. I have never received a car back from any mechanic with oil stains left behind. I DO NOT recommend this "business".
I am originally from Tuscaloosa, but now live in Nashville. I save my routine maintenance for times when I will be in Tuscaloosa because I trust Bell more than anyone else. The folks at Bell do a great job and its worth the drive for me. I have had Bell work on both my Mercedes and BMW. My Mercedes was having all kinds of electrical issues and Jr. found the issues, explained the issues to me clearly, and fixed the issues quickly. The price compared to a national chain mechanics and the dealership is a steal. My entire family takes their cars to the folks down at Bell. I would highly recommend taking your car European or not to Bell.
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