What clients say about Taylor Automotive and Towing in Westover (AL)
The technician from Taylor Auto and Towing was extremely helpful and kind. They explained every step of their process and ensured I was informed of my options. They were efficient and personable at the same time. They made a frustrating situation easy and smooth for me. I am very thankful for their service and kindness
Kenny went above and beyond getting my car (which had two tires practically off the rims) onto the truck (got it out of a ditch despite the obstacle) and somehow managed not to block the road completely, helping traffic to resume! Very efficient process despite the difficulty. Great job, Kenny!
I was absolutely amazed at the fantastic service I received when Dustin towed my Ford fusion to a tire shop on McGhee rd in Montgomery, al. I rode with him and he ensure that me and my car was safe and sound to the destination. I'm also work in customer service and it's so unusual to see someone goes over and beyond their customer service. I hope Dustin is given praise for his great work ethic. I highly recommend This company for towing service as they were sent to me from AAA.
I was absolutely amazed at the fantastic service I received when Dustin Ledbetter towed my Ford truck to a transmission shop in Montgomery, al as he even called me to let me know my truck was safe and sound at it's destination. I'm a retired mechanic and it's so unusual to see someone goes over and beyond their service. I hope Dustin is given praise for his great work ethic. I highly recommend This company for towing service as they were sent to me from AAA.
Absolutely incredible experience. The dispatch called me as soon as I put in request with AAA. The tow truck driver JD was actually early for pickup and very professional and courteous. From beginning to end one of the best experiences in the need of help I have received. Thank you for what y’all do!
I’m in town for a HS graduation. I was grabbing lunch with some old friends before I started my 2 hour drive down South. As we walked out to the parking lot, we saw the flat tire 😳. There was no jack only a spare tire… the first company that arrived took 45 minutes to get there and said that the lug nuts on the tire needed a special lug nut remover to remove them 🤔. He left… Your driver (I am horrible with names 😞, we were located off of Taylor Rd) only took 15-20 minutes to arrive and changed the tire out with no issues in less than 5 minutes. He did not use a special lug nut remover. I appreciate his kindness, quickness and patience. Thank you!
Chris was absolutely wonderful when repairing my flat tire.
I previously had AAA dispatch Tommy out of United Towing & Transport who in the span of an hour stripped two lug nut studs and managed to remove only 3 lug nuts with what was likely an incorrectly-sized impact driver and didn't even manage to remove my flat tire, much less help put on my spare.
After calling AAA to describe my less than satisfactory experience with Tommy and United, AAA dispatched Chris from Taylor to come out. Within 5 minutes Chris achieved more progress than Tommy did and managed to help place the Spare Tire on with ease. Chris did the job in a timely and satisfactory manner. He also identified the problems Tommy and United caused with the stripped studs so that way when I purchase new tires, I can have them mechanics address these issues.
Overall, I was very satisfied by the professional and timely service by Chris and the Taylor Automotive & Towing Team. Would highly recommend to anyone who is having an issue with a flat tire.
I cannot say enough good things about Nate from Taylor Automotive & Towing. He went way above and beyond when the shifter linkage on our old Volvo snapped. The car was in a difficult spot in a corner of our driveway, which is a STEEP hill. It was totally immobile. Or so I thought. Nate knows cars, and the way he recognized the problem and came up with a great solution to get the car turned on, then down the hill, and up on the truck was amazing. Super friendly guy. I’ve never had such a pleasant experience when dealing with a car problem. Nate’s a great representative of this company.
Called AAA and was assigned Taylor Automotive. Very glad I was. They arrived quickly and had my tire changed rapidly. They even offered to check my battery. I would recommend them for all your needs!
Courtney and Chris (driver) were THE BEST! Courtney called, within minutes of me contacting AAA to request tow service. She went above and beyond to help us, as my daughter’s driveway is very steep (down), by having a driver (Chris) arrive within 20 minutes to assess the situation. Chris was very knowledgeable, professional and kind! He had my daughter’s car loaded in 15 minutes. This was my first experience of having a car towed and it was perfect! THANK YOU, Courtney and Chris! Highly recommend Taylor Automotive & Towing!!!
Today Alan was truly a lifesaver. He saw that my car was on a flat and instantly jumped in to help. You don’t get service and kindness like this everyday. I would highly recommend this company for your towing and automotive needs.
I suggest that you all have change on your person; because many of us do not use banks, ie: Cashapp, Chime, Venmo, or PayPal. Some of us are old school and carry only cash.
I do appreciate your services other than that? Everything worked out fine. I currently have AAA-Classic and will upgrade to Premier so I wouldn’t have to literally pay out of pocket but hypothetically I will be paying you all.
The love of money is the root of all evil for sure!
John Stanley with Taylor automotive was the best! He was so helpful, polite, and professional! He was there in no time and helped my friend and I find the issue almost instantly. This is definitely the company to go with.
Easily the best tow experience I’ve ever had thanks to Taylor Automotive and Nate! Had a large hole in my tire on my way to work that couldn’t be patched, and my car doesn’t come with a spare. I was a bit nervous about being towed since my car is lower than stock ride height. Nate came through with a flatbed and made towing my car as easy possible, got me to a local tire shop, and had a great personality to interact with. Would recommend this place to anyone needing roadside assistance. Thank you!
Courtney, the dispatcher is completely incompetent! I had a flat tire. Courtney sent 2 seri er providers to me. One with an air compressor and one with a tow truck. Both gentlemen called me prior to coming. The incompetent Courtney sends the one with the air compressor away leaving the tow truck driver without a compressor. Now, a donut/spare is placed on my vehicle and I still have to go have my tire placed back on. What a waste of time and money. Especially when I pay AAA and now let’s pay them twice. Had I known I would have to pay twice, I would have just gone somewhere and had air in my tire.
The story continues. The tow truck driver that was dispatched, did not have a JACK!!! So, no compressor and no jack! Adding insult to injury, he called Courtney and she sent another to my location. No compressor, but has a jack. If anyone is counting, apparently it takes 3 drivers to change a tire that only required air. All thanks to Courtney.
I met Steve at his shop while delivering a DoorDash order for his shop and his staff was super welcoming. A couple days later he performed a brake service on my Kia and had it done super efficiently. Professional is a short description of the service they provide.
What a great company!! Technician John Stanley brought the big tow truck to the house and arrived in less than 25 minutes to fix a flat. This is a record for AAA!! He was so efficient, clean-cut & personable. Before I knew it the flat was off & the spare was on. Stephen Taylor and the crew at "Taylor Automotive & Towing"is the company you want to request when calling for roadside assistance, towing or car or truck repairs at their Hwy 280 shop...
One of our guys locked the keys in a truck just before time to go home. Waited to this morning, called AAA who dispatched Taylor Automotive. This guy was so nice and polite. You just don’t see that level of customer service anymore. Thanks for instilling character into your employees.
Nate is the best! We were forced to pull over due to a flat tire in this lovely community. Nate happened to see from a distance that we were having difficulties. He stopped to help and did a great job plugging the tire. What a nice guy! We really appreciate you!
Yesterday during after work hours my vehicle became disabled. Taylor automotive was dispatched to give me a tow. I didn’t catch the gentleman’s name that came, but he arrived within 15 minutes and was so patient. He was very friendly and professional. I highly recommend their towing services and would gladly use them again in the future if needed.
I had heard good things about this business. My daughter had a flat tire and AAA sent Taylor. We were very pleased with the prompt and excellent service they provided. Will definitely go back.
My car wouldn’t start one day so I called to have it towed to a shop. Trent came and took the time to check out what was going on with the car and check all the simple solutions before towing. He was able to diagnose the issue and fixed it on the spot. I’ll be using this company in the future and it’s good to know there’s still quality people who know their craft out there.
After Taylor’s was highly recommended I opted to have my car towed in for a fuel pump replacement. Steve and his team were amazing! Less than a 24hr turn around, and everything is running smoothly.
I will recommend them to everyone I know going forward, and have officially found my mechanic shop.
Thanks!!!
Nate with Taylor & Automotive was amazing! He got there very quickly and before towing it he checked to see if my tire could hold air or if it needed to be replaced. Thankful for his diligence and kindness! Great service!
