I used the wreaker service. Picked up my truck very fast after contacting the office. My truck would not start and took it to repair shop. My truck was in a difficult place on my driveway. MD was the driver and was very polite and professional. He did a careful job loading my truck, and really understood how to load the truck and to secure with chains. Yes, I would use there service again and do recommend this company.
Fantastic customer service. Staff went above and beyond to make my 2025 KIA Telluride look brand new after an accident. We will definitely use them again!
I’ve driven by this body shop for 25 years, so following an accident on I 565; it was the first place that crossed my mind. Figured if they’ve been in business that long … and boy was I right. They did a great job repairing our car. It looks great and it took just over a week. Not only that, but it looks like has been detailed too. I promise you it looks almost good as new and it’s 10 years old! Couldn’t be more pleased. They’re pretty busy so it took a while before they could get to it. Believe me, it was the wait. They did a great job,
I was in a car accident and Monrovia Body Shop was the towing company called for my vehicle. After being told the driver that hit me was uninsured and my insurance was denying my claim, I was going to be stuck paying the storage fees. I spoke with Tami who was so kind throughout this whole process and she was even able to convince my lien-holder to get my car so I wouldn’t have to pay anything! This company gets 5 stars from me and I would highly recommend given the excellent customer service I was provided with.
Was out and about today and got stuck in Madison in a pinch, called Monrovia Body Shop & Wrecker Service Inc, and was given short period of time for pick up and tow me home, driver arrived on time and was very polite, and gave us both a ride with the vehicle, I rate this company a 10/10 even though rating it 5⭐ is the only option.
DO NOT USE THIS BODY SHOP!!! Horrible Horrible work, I have a 2023 Jeep Gladiator that only had 7k miles on it so needless to say it’s like brand new or was like brand new until I took it here. I backed into a palm tree while on vacation and damaged the tailgate and the corner of the bed, it wasn’t horrible and it didn’t even break the tailgate light. I took it here to have it fixed and my jeep came back with more damage than it had when I took it, I detail my Jeep every weekend and I only drive it on the weekends so there was absolutely nothing wrong with my jeep except the damage from the palm tree. My wife picked it up for me and she doesn’t drive it so she just looked at the damaged areas and it appeared fixed so she paid the deductible and left. When I got home from work I about had a heart attack when I started looking, his guys working on got overspray all over the jeep that will not come off, they got bondo or paint on my steering wheel, dash, gear shifter, door panel and stepped all over the brand new black running boards with their paint shoes so there is paint on the running boards now too. They pilfered through my jeep raised up the back seats and took a plastic bag that has a brand new roof panel bag in it that can from the factory and either stole or lost the rubber panel separators they left the bag laying in the back floor board then they took some trash that was in the bed of the truck and threw it in my back seat, I have no idea what these people were doing or thinking. Now let’s get to the body work they did, the clear coat is NOWHERE near the same as factory it does not shine even remotely the same. They replaced the tailgate and put the p of JEEP on crooked, there are bubbles in the paint around the tailgate handle that will eventually flake off, there are spots that you can see where they painted right over dust particles that were not properly cleaned after sanding and overspray on my bumper. DO NOT GO THERE!!!!
I forgot to mention that I also took pictures of everything I just wrote about the day my wife picked it up and sent them the same evening and Thomas still 1 month later has not responded which is why I wrote the review so I did give them the opportunity to correct it but they obviously just don’t care!
I brought my car in to repair some damage when another vehicle backed into me. Mr. Bearden and Tammy were kind and courteous throughout the process. When an issue needed to be corrected, they were responsive and my car looks fabulous. You really did take the dent out of acci-dent!
This is the worst body shop to possibly go to. My car was burglarized and personals items were taken. After a long 30 days of not having my car, the car still wasn't finished the paint is thick coated where you can see the paint caked on top of each other... and my headlights were still not placed correctly . -1000/10 for sure. My advice NEVER COME TO THIS SHOP FOR ANYTHING
My car battery was acting out of whack. I had just had work done on my car so I was weary of messing with things myself. Michael showed up with the wrecker to tow my car and I explained the situation. He looked at it, fixed the issue and explained I didn’t need a tow. I still offered to pay for the tow and he refused. I offered a tip and he refused. Monrovia Tow is an excellent business that goes above and beyond for their customers and is not just about making a buck. Thank you Michael!
My car goes in Monday for a new fender. I’m already impressed. When I took my car in for estimate had a loose spot on bumper and grill was pushed in slightly. Miss Tammy fixed those two things with her bare hands.
Well I use rave about this place base previous job prior to covet, recently took my wife car for body work, you can tell it was going to be a wait due to the amount of cars on the lot, since covet I’ve develop a sense of patience for the service industry. I brought in July 30th, the told to bring it Sept 18th, after 3 weeks of and several excuses I decided to recover my. The bottom line don’t lie to loyal customers
Did not line up hood or front finder. Right front tire rubbing mud flap and finder well. had car 3 week longer than was told. Now I have to get 2 new tires. For the front.
This place is awesome! Everyone is so friendly, informative, straightforward, & treats you like fam. Especially a lady named Tammy that couldn't have been more helpful & sympathetic during my loss of my car. Ty so much! I would recommend them 10 out of 10 to everyone!
I’m not a car person so excuse my choice of words. I scrapped my front bumper on a sidewalk which pulled my clips out and basically it looked pretty terrible to me. Monrovia was able to see me right away after work and had me in and out in 30 minutes. They eased my mind that it was actually a really easy fix and (God bless them) didn’t charge me a dime. I’m a teacher living on my own and it was just the kindest gesture that I couldn’t help but want to tell everyone about. I know I’ve found my go to body shop for quality service on my car and customer service.
I would highly recommend Monrovia Body Shop. I had my vehicle towed to this shop after an accident on Thanksgiving day. The tow truck driver was fast and efficient. The lady on staff at the shop was knowledgeable, friendly, and compassionate. They handled business professionally. This is a family-owned business that I would highly recommend.
I would like to give a huge "Thank You!" to this company. I was stranded for almost three hours today. The Office Manager at my agent's office, Brittany, contacted them and they came in a timely manner. Shoutout to Mr. Billie for being a superhero! This is the only towing company I will use in my area because of their great customer service. I even passed out their business cards to my coworkers.
There is another company here that was supposed to come, but didn't. NEVER AGAIN! I wouldn't let them walk my dog up a ramp!
Thank you guys for setting the bar high! This is what great customer service looks like!
They were great to work with. They moved my restored vintage blazer and took extra time to make sure it was loaded correctly. I will definitely use them again and recommend them to anyone.
Monrovia body shop did a fabulous job at fixing up my jeep after i got into a wreck in a very timely manner! they kept us in the loop of what was going on and updated us on expected finish dates! The paint job was very good and the back of the jeep looks good as new. Definitely recommend this amazing body shop!!
My family has used this business more times than anybody wants to over the many years we have lived in Madison, AL but it’s always an exceptional experience. The cars have always been fixed perfectly and in extremely reasonable timeframes. The staff is always pleasant - many interactions with the owner and always felt treated like extremely well. My new car was damaged where I resided in Florida and I had it estimated in Tampa just to give the person who hit my car an idea of damages. I had a trip planned to HSV so day one on my trip I brought it by their shop. They fixed it up right in a short time and almost half the cost of the original estimate. There’s not a better way to explain how great this shop has been than even living in another state I trusted them and chose to have them fix it above all else.
The whole team here was exceptional. The staff wanted to make the processes go as smooth as possible. Unlike any other facilities in town, they were quick and responsive with their repairs. I had a truck back into the front end of my Kia Forte and within two weeks of the incident the car was up and running looking brand new!
I’ve used this body shop 3 times over the past 10 years and they are wonderful. My insurance company says they are a recommended body shop and covers everything they do. My daughters car was badly damaged a month ago by a hit and run in a parking lot. It looks like new. Spotless. 5/5 would recommend.
I am extremely happy with my experience at Monrovia Body Shop! The staff is great and the work they did on my car is flawless! The price was very fair and they finished the work very quickly. I have already recommended them to our daughter. I will never hesitate to use them again if or when I ever need future body and paint work.
These are genuine good people who do exceptional work. We used them for an insurance claim, and they still exceeded our expectations. I'll recommend this auto shop to anyone that ever asks me for advice. Wish I could rate higher.
I had just gotten this car and then I got into an ugly accident. I’m still new to Huntsville so I had no idea which auto shop to take my wrecked vehicle. I googled places around the area and this shop came up with good ratings.
I called and they answered right away. They were willing to take my car in even though they were busy. They were very nice to answer all my questions. Long story short, I got my car back looking brand new!! It’s as if I never gotten into an accident. Everyone were nice, respectful, and kind.
These guys are wonderful! I’ve used them twice now. Today, the operator was able to fix my car right in the driveway, saved me a big mechanic bill. I have their number saved for emergencies. They’re the only tow company I’ll use.
I was referred to Monrovia Body Shop by my insurance agent and I’m very glad that he did! Their staff were very friendly, they were very fast to get my car into the shop, and their price was very reasonable! The added bonus is that my car is back in pristine condition.
Top rate customer service!! Absolutely great work. They were recommended to me from the car dealership where I bought my car last year. My baby had over 1,000 pits from hail damage, now honestly looks better than drove off the lot!! Definately a company I'd return to next time I need a body shop (but hopefully not anytime soon). ;)
Aug 10, 2017
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