Terrible place to have your KTM serviced, which is very unfortunate since they are the only authorized KTM dealer anywhere around the Huntsville/Florence area.
First, I should have uploaded this review a long time ago. These events happened about a year and a half ago. I'm leaving the review now because I just didn't have time to mess with it back when this happened, I was too worried about getting my bike properly taken care of and sold. I stumbled up this place again tonight, and it reminded me of the nightmare of an experience dealing with these people was.
Anyway, here is what happened.
They agreed to try and sell my bike, came and picked it up and were supposed to do a 6-700 mile service to the bike. They came and picked it up, no problem... they then emailed and told me they couldn't attempt to sell it for what I was asking, even though this price was agreed upon before they even came and got the bike. I assume they simply wanted to sell the bike, make a couple thousand, and tell me it sold for less than it did. Either that or they're incompetent and don't communicate well, as I talked to two different people while setting up this service. I suspect it's some of both.
Ok, fine. I would have been fine if they hadn't even wanted to try and sell it, they're the ones that agreed to do it. Now, they knew beforehand that I had no way to deliver or pick up the bike. I was paying them to pick it up and deliver it back to me (a service they advertised on their website). After the fiasco they made about selling the bike, a month goes by and I get a very rude email, telling me they've had my bike for weeks and I need to come and get it because they have a full shop, and it's an inconvenience to them.
I was waiting for them to email me and let me know the service was done. No one had even updated or told me what was going on, and then I just get this rude, immature email out of no where? With no mention of the service? Also, as I stated, they had agreed to bring the bike back since I had no way to come pick it up (this was agreed before they ever came and got it). So I had to fight with them about that too. Finally they agreed to bring the bike back.
Finally, the last absolute rip off... after paying the invoice, I finally get my bike back to find out the only thing they did was change the battery and replace the gas tank (which they only did because there was a factory recall, and they were required to do so. It didn't cost them a penny). They didn't do anything I asked them to do. None of the service was done. They overcharged me on the pickup and delivery from the original quote as well.
These people are incompetent, liars and thieves. I have email transcripts for all the correspondence too, in case they want to say I'm lying. DO NOT deal with these people, I'm sure they'll treat you super nice when you walk in and purchase a $18,000.00 bike, but if you ever have an issue with it or need it serviced, they'll treat you like garbage.