Have a 2007 bike that hadnt been running in over a year so i was a little concerned that it would be too far gone. The repairs were more extensive than I thought, and these guys were very professional and had my bike repaired within the month. Highly recommend
Been going to this place for years. Went in to have a tire changed and balanced. Wheel was off the bike and provided the new tire and they charged me $54 just to change and balance a single tire. Last dime of my money they'll ever get.
I picked up my 2006 Honda rancher last Friday and was pleased with the quality of service and the price for the parts and labor. Bill and Mark is who helped me and I highly recommend their services! They are very knowledgeable and professional. Thanks,
Carl Herring
I called today inquiring about wheel mounting on my new sport bike. In the conversation, I attempted to verify the rims would not be damaged in the tire mounting process. The representative said nothing should happen to the new rims but no guarantees. Then goes on to say “you probably should take it to another shop if you’re that worried about it”
Service and sales there are very good. They know their stuff and they don't rake you over the coals for fixing stuff. They just replaced my carb, filters, and oil. Was quick and they kept me in the loop when something needed to be done.
I buy parts and accessories there often. They are knowledgeable and friendly. Rob who works at the counter is always helpful in making sure I leave with what I need, great guy.
These guys are absolutely awesome.
Have taken my 2019 Goldwing in for the 12,000 and 16,000 mile services. I have also had some front end balance checks done.
Just picked up my bike from the 16,000 mile service. At 16,000 miles this bike requires an air filter replacement which Honda made about as stupid as it could. Major disassembly has to take place.
Marc and his Tech’s did a fantastic job. Everything looks and works just like it did when I took it in. He was fair and honest with me on the quotes he gave me. I am very satisfied with the result.
Prices are very fair. Quality of work and there professionalism is a real pleasure.
Will be going to Midway Cycle as long as they are there!
I have been doing business with Midway Cycle for many years. The atmosphere there has always been service oriented, with a " we can do that" attitude. They have many years of combined experience, and the employees are riders.
The prices on tires, parts, and labor are very competitive, and fair. If what you are looking for is not in stock, they are more than willing to order it for you.
I'll always choose Midway over any other shop in the area.
Extremely immature owner that would rather lie and come up with excuses than take responsibility for his terribly ran business and try to improve it. I beg everyone, don't shop here. There are plenty of other extremely nice motorcycle shops in the area with much, MUCH better service, and you won't be supporting a liar and a cheat named Bill. Just look at the way he responds to all the reviews here to get an idea of his character. I think he literally lied in one response here and tried to make it look like the guy left a bad review because he "had been fired". That tells you the shady, manipulative kind of behavior they promote at this business.
The staff are great! I had a battery i needed to replace and didn't have my receipt they rembered me and honored the warranty!! that's why i will continue to buy from here.
I walked in with a loose wheel and a tire for them to mount and balance I’m glad the guys know what their doing because I didn’t pay attention to the tire year date and it was 13 years old so they got me a new tire and on my way within thirty minutes on a busy Saturday morning. Definitely would go back!
Took the bike in for an unknown issue. After some digging the logical choice was an engine swap. When the guys tore it apart they found the issue and didn't need to do the swap. Huge savings. Most shops would have just done the work and banked the money. I cant say enough how great these guys have been. Marc in the service department is awesome.
10/10 these guys have a customer for life now.
Run, don't walk from their service department! They put a new piston on my buddies dirt bike. It began to smoke like a mosquito fog truck and foul plugs with reckless abandon. They agreed to repair it for parts cost only - still smoked. Another buddy had them put on a new rear tire on his dirt bike. He took it out trail riding and sheared about a quarter of the knobs off by lunch. Turns out the tech had neglected to reduce air pressure after seating the bead (~30 psi). Midway told my friend to pound sand. Lastly, we had them rebuild the motor on a UTV. Got it back and it began smoking and consuming oil soon after. We took it apart and found Midway put in the wrong rings. We put in new set of rings and made it good as new.
Moral of the story, buy their parts - stay away from their service.
Took my V65 Magna in for some work on the charging system and some concerns about the carbs. Man that bike runs like the day it was new 35 years ago. Good memories! Worth it! Thanks to the tech and Marc.
Man these guys are great!! 4 hour drive for us but we saved over 1500 bucks and they had everything ready for us when we got there!! This is the 2nd bike we have got from midway and will definitely be back when we are ready for another 1!! Thanks Bill and all the crew at midway cycle!!
Super helpful. They asked appropriate questions to help me decide on which tires to put on my Buell. Installed both tires in less than 30 minutes on a Saturday. Thanks so much!!!
Terrible place to have your KTM serviced, which is very unfortunate since they are the only authorized KTM dealer anywhere around the Huntsville/Florence area.
First, I should have uploaded this review a long time ago. These events happened about a year and a half ago. I'm leaving the review now because I just didn't have time to mess with it back when this happened, I was too worried about getting my bike properly taken care of and sold. I stumbled up this place again tonight, and it reminded me of the nightmare of an experience dealing with these people was.
Anyway, here is what happened.
They agreed to try and sell my bike, came and picked it up and were supposed to do a 6-700 mile service to the bike. They came and picked it up, no problem... they then emailed and told me they couldn't attempt to sell it for what I was asking, even though this price was agreed upon before they even came and got the bike. I assume they simply wanted to sell the bike, make a couple thousand, and tell me it sold for less than it did. Either that or they're incompetent and don't communicate well, as I talked to two different people while setting up this service. I suspect it's some of both.
Ok, fine. I would have been fine if they hadn't even wanted to try and sell it, they're the ones that agreed to do it. Now, they knew beforehand that I had no way to deliver or pick up the bike. I was paying them to pick it up and deliver it back to me (a service they advertised on their website). After the fiasco they made about selling the bike, a month goes by and I get a very rude email, telling me they've had my bike for weeks and I need to come and get it because they have a full shop, and it's an inconvenience to them.
I was waiting for them to email me and let me know the service was done. No one had even updated or told me what was going on, and then I just get this rude, immature email out of no where? With no mention of the service? Also, as I stated, they had agreed to bring the bike back since I had no way to come pick it up (this was agreed before they ever came and got it). So I had to fight with them about that too. Finally they agreed to bring the bike back.
Finally, the last absolute rip off... after paying the invoice, I finally get my bike back to find out the only thing they did was change the battery and replace the gas tank (which they only did because there was a factory recall, and they were required to do so. It didn't cost them a penny). They didn't do anything I asked them to do. None of the service was done. They overcharged me on the pickup and delivery from the original quote as well.
These people are incompetent, liars and thieves. I have email transcripts for all the correspondence too, in case they want to say I'm lying. DO NOT deal with these people, I'm sure they'll treat you super nice when you walk in and purchase a $18,000.00 bike, but if you ever have an issue with it or need it serviced, they'll treat you like garbage.
I purchased a 2018 KTM 500 exc-f a few months ago and I couldn't be happier. One thing I want to point out, these people are very helpful but not pushy. I like being able to walk around and look at bikes without getting hassled. THANKS BILL!!!
My bike had been sitting in Florida for 6 months when I brought it in for oil change, their mechanic found rust in the gas tank so I had them seal it....this saved my carburetors from being damaged, also the fuel sending unit was cracked.
They explained all my options and did an excellent job.
They have done work on my bike in the past as well.
Always a professional place and people to deal with.
Thanks
Recently bought a KTM from Bill and his folks. Great buying experience with no games/BS sales techniques. These guys know KTMs and can guide you a bit if your new to dirt as I am. The hardest part is deciding what one to get.
Bill and the staff at Midway cycles are authentic motorcyclists and real people providing quality service. They are local and will do what ever it takes to make sure you get on the road safely and satisfied. Highly recommended.
Got both tires mounted and both front forks with new seal kits. I brought the tires and tubes with me. They bought the fork seal kits. Over the phone, the quote was $360. Day I brought it in, they said it would be $400. I ended up paying $450 so quote creep is a major thing here. They ended up putting new brake pads on the bike ($30) and installing their own tubes ($20) because they said the tubes I brought were wrong size. Pretty sure mine were right but didn't have picture to prove it. They did not call me to add on the extra $50 of work and surprised me with it the day I picked up the bike. Doing work on someones vehicle without asking and charging them for it is fraud. Plain and simple. I probably needed the pads and couldn't prove the tube thing but they never called to discuss these issues which sucks. My buddy also saw my bike in their front lot ready for pickup 5 days before calling me and when they called me, acted like it was the 2nd/3rd time (it wasn't). Very weird.
Fortunately, the quality of work seems decent from this place. It's the people in the front that make this place unpleasant. My advice if you have to use this place: 1) Leave with a copy or picture of the work order with quoted price shown and 2) take pictures of everything you bring with you (ie tires, tubes, etc.) so if they say they were wrong, you can check yourself.
Thanks to the mechanic for doing a great job. 2 stars due to storefront staffing. Hope they get better cause I really don't like using Freedom Power Sports on South Parkway but will be tempting next time.
I had to give them a 2 because they took me in on short notice. I was traveling and needed a tire. Scratched my rim pretty bad and left a screw out of my caliper cover. Scratched the chrome on the cover pretty bad too. But if you are in a pinch and don't mind spending a little time checking up after them and then spending a little money to fix what they scratch up they'll get you back on the road.
Broke a spoke on my bike and it popped the tube. Took the tire/rim in and they had the spoke. They adjusted all the spokes without being asked and without a charge, and replaced the tube. Talked to a guy in the maintenance department(can't remember his name...). He was super helpful and tried to not have me buy the whole set of spokes(two other shops wanted me to pay for a full set while only putting one on the rim and they keep the rest!!!!). Tire was ready the next day.
Bill, you've got my business from now on. I'll be in this week with my bike.
Wow, 5 stars! I was shocked at how great the service was. I came in and as soon as I saw the show room, I was sure I was in the wrong place because of the high volume of KTM dirt bikes But the guy at the counter soon assured me they had a LARGE selection of used parts for Japanese street bike and ATV parts and if they didn't have it that they would order if for me if needed. I was looking for a Regulator Rectifier for my 1998 GSX750F Katana. The guy told me to hang on and he went in the back and found me one and sold it to me for a great price. A few weeks later my buddy needed ATC 250 three wheeler headlight. We stopped by Midway and sure enough they had it. He was gone for about 10 minutes, but they had it.
I will continue to return for any future parts. The place is wonderful, has a super friendly staff and extremely knowledgeable Mechanics.
I usually do all my own repair work, but any time I need something that isn't handled under warranty by another manufacturer (non-KTM) I always take it here. You can't beat the price, plus the service is great. And if you want to buy a KTM, this is the place. I love that they don't have salespersons. You don't get bothered about buying something every time you walk in, and when you do decide to buy a bike, getting a price is a quick and painless en-devour. Prices are beyond reasonable with no need to haggle.
Best motorcycle shop in the Huntsville area.
I'll use them time and again!
I used to go to Freedom Powersports in south Huntsville, but Midway is much more interested in taking care of their customers!
The owner, Bill, is very friendly and willing to help. Most of the other staff members have been very helpful as well. I have an older bike and regularly stop by for parts from the salvage yard. They've always had the parts I needed. The price was a little higher than expected, but I can't argue because they are the only place that has the parts I need.
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