Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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Same Day Service Available
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Top Dollar Paid for Your Vehicle!
Working Time and Location
Thorntons Towing Service, a premier establishment serving Madison, AL, and its neighboring areas, stands as the epitome of reliability in the towing service industry. Specializing in wrecker service and roadside assistance, Thorntons Towing Service is the go-to choice for those in need of swift and efficient vehicle recovery. Our team, equipped with state-of-the-art equipment, ensures a seamless towing experience, prioritizing both safety and professionalism. With a commitment to unparalleled service, Thorntons Towing Service remains a trusted ally for the local community's towing and roadside assistance needs.
Monday
Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
Sunday
Open 24 hours
What clients say about Thorntons Towing Service in Madison (AL)
Today I was stranded in Madison and expected to have to wait a long time because it was rush hour. Luckily I was wrong about that.
Korey, my driver, called to let me know he was on the way and provided EXCELLENT customer service. He was very courteous, friendly and even brought me with my car to Athens. I am so thankful he was able to help and assist me in such a timely manner. Korey did a great job!!
WARNING: This guy is a scam artist.
He caused major damage to my vehicle when towing it and refuses to pay for it. He is now trying to illegally steal my car by filing it as abandoned, charging me $500/day for storage, and threatening to switch the title of my car to his company’s name if I don’t pay the $10,000 in “storage” fees… the car was taken straight to my mechanic so the car NEVER even sat in his lot! I guess the guy is trying to scam me into paying for the damages he caused. Court should be fun. Can’t wait.
Terrible. I called asked for a tow at 3:30 and was given an ETA of 4:30-5:00. I called to make sure that was accurate because the dealership closes at 6. They said yes... Then called at 5:05 to say they won't make it and when I asked questions they cancelled and hung up. Now I have to reschedule.
I honestly hate leaving negative reviews. Business owners work hard, and so I look for reasons to leave a positive review. However, I had a very bad experience and feel I had extremely poor communication with Thornton’s which resulted in me feeling like I had been taken advantage of, so I hope this review perhaps causes Thornton’s to institute some policy changes because I enjoy supporting local businesses, but based on
my experience, I can’t currently support Thornton’s. To let my emotions settle after my experience, I have waited a couple weeks to leave this review so that I was not leaving it in anger or with a vengeful heart. Here was my experience from my point of view:
I set an appointment and agreed to a $350-ish cost to have a vehicle towed to a local car dealership, and Thornton‘s was about an hour late to our appointment, for which I had taken off work. After the 30-minute-late mark, I called the dispatcher to make sure I had not been forgotten. About another 30 minutes past before the tow driver called saying he would be there in about 10 minutes. No big deal. Other people need to be towed too which means a tow truck might not be right on time, but it did annoy me a bit that I had to reach out to them versus them to me after a considerable amount of time had past after our appointment time. The driver was actually very nice and a pleasure to deal with. I believe his name was Korey. We towed my vehicle, which is a rather large and heavy Sprinter truck, to a local dealership that is 7 miles from my house. Unfortunately for me, the dealership had told me they could work on my vehicle, but once it arrived, they explained they were mistaken and could not. It took about 45 minutes to drive across the street and figure out that another dealership also couldn’t help me either. I spoke with Thornton’s dispatcher and driver and was quoted an additional cost of around $800 or around $1100 in total to tow my vehicle 90 miles to a dealership in Nashville where they might help me, OR, we could simply take my vehicle 7 miles back to my house. Neither the driver nor the dispatcher ever communicated that driving it back to my house would result in doubling my original towing fee to a $750-ish total cost. When we arrived at my house and unloaded the vehicle, I was hit with the $750 price tag. I would have understood a modest additional fee for the 7 extra miles plus the extra 45-ish minutes spent trying to figure out what to do/where to take my vehicle. But what didn’t make any sense to me was that I was quoted roughly an additional $750 to tow my vehicle 90 miles to Nashville, which is about $8.30 per mile, not to mention the time it would take for the driver to go to Nashville and back, versus charging me an additional $350-ish to simply go 7 miles, which is $50/ mile!!!! and significantly less time! It also upset me that no-one, neither the driver nor the dispatcher, ever communicated the 2x towing cost to simply take my vehicle back the 7 miles to my house. My vehicle stayed on the tow truck from the pickup point at my house until we came back to my house. When I spoke to the dispatcher, trying to make sense of the significant additional charge and asked for a discount, reminding her that they were an hour late to our appointment and that the significant additional fee had not been communicated, she said the best she could do was $100 off, leaving me still with a $650 tow bill. I asked to speak to the manager, and she said she was the manager. I asked to speak with the owner, and she said that was not possible. She chided me for not being thankful that she gave me $100 off, and without any further options, I had to pay the $650. And here we are, with a day that went from bad to worse for me, and Thornton’s having lost this one local customer for life. The problem in my opinion? Poor communication between the dispatcher and myself. Thornton’s did not initiate the call to inform me how late they were going to be, and they did not inform me of the significant additional cost to drive my vehicle 7 miles back to my house.
USAA used this company to 3rd party. Completely unprofessional. Gives you eta times that are non existent. The service Woman is completely rude and unprofessional, gave false eta times, changes drivers to increase eta. Do not recommend.
These towing company is amazing and God bless them for those they serve their community. The gentleman that towed my vehicle did an awesome job and very professional. The service was much faster than anticipated. Thank you once again for assistance.
I embarrassingly got my car stuck in my own back yard after the tornadoes came through tonight because I was trying to keep my Camry out of the baseball size hail and get it into the shop in my backyard. Brenton was here within 10 min of us calling and I’m in Rogersville and they are from Madison! I was shocked but he was in another call and swung by. Brenton has the. EST uplifting personality. I have dealt with some doozies in my day with tow companies but he was the best and was fast at getting my car out and getting me back in the road again! I highly recommend this company and ask for Brenton although I’m sure they’re all just as great as your personality reflects your leadership! Thank you guys!
Great service, called and Brent was in the area already and had my car hooked up in under 10 minutes and on the way to service shop. Exceptional time and thank you personally.
These guys took on the task of transporting my 1/2 ton tool box, which not all wrecker services are willing to do. The price was very reasonable (had been quoted almost 4x what Thornton's charged me!) The driver and his partner were very friendly and took great care of my giant (and expensive!) tool box. They showed up very shortly after I called, did a great job making sure it was properly secured and took extra precautions on the drive to the destination!
Highly recommend these guys !
Thank you for promptly responding to my service request and arriving on time. The service was dependable and efficient. I’ll definitely reach out again if I ever need another tow. Highly recommend this company—5 stars for communication, punctuality, and overall service!
My insurance provider sent Thorton's to help unlock my vehicle, and I couldn't have better things to say! They were quick- even called to let me know when to expect them- were friendly, and got my car door unlocked in less than 30 seconds before heading on their way. Highly recommend for locksmith services!
If I can give less than 1 star I would. DO NOT GO HERE. I was assured they would drop off my vehicle after keeping it overnight from 11-1. I kept being assured they would drop it off. I called many times and kept being told it would get dropped off. 530 called they said it was on its way. Called back they said they lied and it would make it there. It didn’t get there until after the service shop closed. They left the keys in the vehicle and my car was trashed and robbed. Thankfully I have security footage. But absolutely ridiculous. I called for a refund so I didn’t have to put out a bad review. The lady was extremely disrespectful and hung up on me.
It’s never fun being in need of a towing company. However from the moment you call them and all the way through these guys are just absolutely amazing, professional, efficient and upfront.
My vehicle had stalled at a gas station. I called Thorntons, they got it all done right and in a timely manner. Which is a miracle because these guys are busy. They work hard and are still able to be absolutely great people to talk with.
We initial found Thortons due to a towing need. DeShawn was profession and efficient when picking up the vehicle. We learned at that time that the mechanical shop was a part of the business and decided to have the vehicle towed to the shop for assessment and work. We received a quick follow up after the assessment with pricing and explanation. The work was completed quickly and Mr. Henry walked us through each step as well as followed up with us when we retained the vehicle. I am thankful for everything these gentlemen have done thus far and will work with them in the future!
Great towing company. I was on my way from FL to TN and my 2016 Chevy Silverado broke down in the middle of nowhere AL. Receptionist kept in touch with me to let me know time and distance till my pickup. My 150 mile tow was pleasant in the passenger seat. The driver was a blessing in disguise.
Deshaun was so impressive that our car mechanic got his business card. He said that it is very rare to find a tow truck operator/owner that is so nice and professional. His expertise and customer service go a long way in my opinion.
Had a tire blowout. I reached the back trunk and realized that these new Mercedes-Benz don’t come with any spare tires. I called. I called Thorntons And they were there within 30 minutes! Excellent service highly recommend!! ⭐⭐⭐⭐⭐
I used this company for the first time today and was impressed by their professionalism. They responded quickly and efficiently towed my truck. I will definitely rely on them again in the future and highly recommend their services.
DeShaun communicated with me as soon as he received the service order from USAA. He gave me an estimate of his arrival time but actually arrived earlier. He was very courteous and professional, and he changed my tire in very little time. I got his business card as he will definitely be receiving more business from me in the future if the situation arises.
My alternator went out in a school parking lot. DeShaun arrived WAY before the time he was scheduled to be there (he came all the way from Tennessee to get me in Huntsville) and took me to my location with great service and ease. Super friendly, knowledgeable, and kind. Also an easy conversationalist, but doesn’t talk your head off either I would definitely recommend him to anyone needing a tow!
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