This rating is based on customer reviews, inventory size, pricing, and service quality
Customer sentiment for Thornton Iron & Metal in Rogersville, AL is strongly positive (94/100). Reviewers praise friendly, professional staff—often mentioning Autumn and Brandon—plus fast in-and-out and helpful unloading. Prices are widely viewed as fair with some noting good payouts. Service feels organized; questions answered quickly and parts are often found fast. Complaints are few: a scrap‑grade mismatch, an unposted lunch closure causing a wait, one poor owner interaction, and a driver conduct concern. Inventory breadth is less clear.
First time ever being to this place. I found it on the website hours say 8-4. I got there at 12 and they were closed on lunch the website doesn't say anything about them being closed for lunch. I was told to wait 30 mins. I drove all the way from tishomingo Ms because i was told they would do me right. I understand everone needs lunch but put it on your website so your customers know.
Horrible service and will get over on you if you do not watch every step they make! Dealt with the owner Buck Thornton his self and he does not have people skills at all with customers or his workers. Most definitely will give my business elsewhere!!!!!
I've been using this place for a long time never had a issue Very nice people!! Autumn Nice is alway such a huge help with any questions I need answer!!!
Brandon is a hard Diligent worker he is also careful around your vehicle Always polite and respectful and Courteous thank you sir and to the Thornton family yall are awesome I appreciate yalls business all of yall need to give yourself a pat on your backs for working hard
We love working with Thornton Iron and Metal, the customer service we receive from Autumn and their team is always top notch! A honest company full of good people!
I had a very good experience. Brandon Mckinney help out very well with all questions and concerns I had. I would highly recommend anyone going and getting your service needs with him.
I always have done business with them and will continue to do so. Thanks to Brandon Mckinney for all your help and being very respectful. You are doing a wonderful job and I am proud of you.
Awesome people to deal with. I live close to the Lexington location, extremely convenient and helpful. Very good staff at both locations! Miss Autumn does a wonderful job at anything she does! Highly recommended for anyone.
Autumn Hice helped to make my experience here very smooth and easy. Was in and out in no time. Definitely plan on bringing back any recyclable or scrap metal back to Thornton’s.
Wonderful business and great service from Autumn Hice. Very friendly and nice. Makes you appreciate going somewhere that your treated so kind. Highly recommend them.
They gave me decent prices on some scrap I took a while back! Brandon Mckinney recommend me bring my stuff out and gave good instructions! I was in and out in 10 minutes.
Always had a pleasant experience with this company!
Great employees who are always willing to assist with unloading and separating if needed. I thought Brandon McKinney was a great addition to your employees.
Great company, efficient, prices reasonable and staff members are respectful. Brandon McKinney was helpful with information I ask for on prices, what is required and what is accepted. Brandon unloaded our vehicle with easy and experience.
Great place to take your scrape metal. They have amazing customer service, Anna-Blake was incredible helpful and took the time to answer all my questions! I highly recommend this place!!
I will travel to Town Creek from now on to do business with Stan Duncan. He was friendly and very knowledgeable about his products. He found exactly what I needed in no time! Thanks Stan!
Great place to take your unwanted scrap! The secretary Amber Stacy was very helpful and answered all my questions. Amber does her job very efficiently.
Only doing 5 stars so you can see it. But it's raining out pretty hard, and one of your trucks rides our tail passes us and cusses at us as she's passing us and then almost gets over to early and almost hits us while we have a baby in the car. I have the tag number and everything.
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