What clients say about ABC Towing INC in Irondale (AL)
As a fellow towing and transport company, 10 stars to ABC. Called up on a Saturday and Heather answered the phone. We were in need of their winching services for one of our downed Kaufman trailers. Heather went above and beyond to help understand our problem and dispatched the driver, Mike, right out to us. Thanks to them, our guys will be back home in Maryland after a very long ordeal. Excellent customer service and attention to detail. Very friendly folks! We know who to call if we are ever in your area and in need of assistance! Many thanks again guys!!
I had a very disappointing experience here. The place was extremely overpriced for the quality of service provided.Shannon the person on charge so unreasonable and unrespectful, The staff was unfriendly and seemed uninterested in helping customers. When I asked a simple question, I was treated with impatience and poor attitude.
I am immensely relieved that the towing company successfully returned my vehicle, affectionately known as “Black Sheep,” to my residence. I had concerns that other towing companies might seize it, similar to what occurred with my previous vehicle when state troopers intervened. Yesterday evening, my car unexpectedly broke down, and the exceptional driver, who demonstrated patience and understanding due to my hearing impairment, guided me through the process step by step. I would like to express my sincere gratitude to Mr. Eugene McCammon for ensuring the safe return of my vehicle. Price was alittle bit high but I’m happy my car back home safely.
Im very thankful to locate a locksmith close
to where I was this morning...my State Farm agent In Moody Alabama recommended I call this company . There are times in our everyday lives that we need help.. Thanks to your quick response. Your driver was understanding and courteous. The transaction was swift and I have my keys again .
Jerry Walker
Pell City Carpet Cleaning
Pell City Alabama
Honestly I have no words that describes how helpful they were. I expressed my concern with being stranded and not even being from Birmingham and needing to get home to Mobile. There were kind and efficient in getting to me. Jacob our driver was amazing and went the extra mile to make myself and my friend not feel like we were being driven in a tow truck 4 whole hours home! 5 stars
The team at ABC Towing is efficient, communicative, and kind. I called earlier this evening and a gentleman picked up on the second ring. He was friendly and reassuring and explained the (very reasonable) costs. Then, when his driver was on his way, he texted me to let me know. In total, we waited maybe 30 minutes before he texted, then the driver, Robert, arrived about ten minutes or so later. Robert was so wonderful. I want every tow truck driver I meet to be like Robert. He was quick and kind and a pro at maneuvering the vehicle. The payment process was super easy. It was a cold night, but he was in high spirits and super friendly and helpful. These are definitely the guys I’ll be contacting next time I need a tow.
Scamming their customers. Trusville AL office told my driver the service was $400/h. The service was less than an hour, semi trailer wheel pull out the ditch. Charged $880 after service completion. Stated they start counting service time from the customer call. So they start charging customers while sitting in the office/home, not for an actual service.
Response to your answer below: the driver being on a wrong route or others charging more, is not an excuse to more than double your quoted price after the service. This is not professional and it is called scam.
Brian was pleasant and professional in a difficult situation. Mt wife's car failed and came to a stop downtown Birmingham. The position at an off ramp with guardrails and people not moving over made it a challenge. We even found it difficult just to get out of the car. Brian took care of us and made a bad situation the best he could.
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