This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Turby's Truck & Trailer Repairs in Vina, AL scores 77/100. Overall sentiment is positive: strong big‑rig inventory—especially Mack—plus a large yard and reports that hard‑to‑find parts are available. Customers cite knowledgeable, friendly staff and fair pricing. Complaints focus on poor phone responsiveness, occasional rudeness, and confusion about whether repairs are performed. Net: a reliable parts source (notably for Mack) with value pricing, but customer service consistency over the phone needs improvement.
The person who answered the phone is very rude and unprofessional hangs up the phone on a customer I honestly don’t think anyone should get there truck worked on here
Every time I call the number on the sign the person who answers is extremely unprofessional, and can never give any information. The person I “need to talk to” is also never around or is out of town.
