This rating is based on customer reviews, inventory size, pricing, and service quality
M & N Wrecker & Mechanic Shop in Russellville, AL draws largely positive reviews: fast response, capable towing, and trustworthy repair work, with pricing often called fair though sometimes a bit high. Staff are frequently praised for professionalism and kindness, and wait times are usually short, despite one note about being a week behind. However, a minority cite rude or unsafe conduct, poor communication, and a mishandled drop-off. Reviews don’t address inventory variety, yard organization, or ease of finding parts, so that’s unclear. Overall: 88/100.
Tried to tow my mother's car for no reason, walked up on the property opened the door to see if key was in it. without saying who or why they was there. When confronted, they laughed at her and asked if this was the right address, it was but she had not requested a tow. He walked off in time not to get shot so I guess he's lucky. She was scared to death and he just laughed at her. Florence police have been notified and there are charges coming.
These guys are the best. Needed a tow on a Sunday afternoon and I figured I was in for a long wait to get my car back to town. I called and they picked up on the first ring, got my info, and immediately dispatched a truck to my location. Super friendly and great service. I hope I won't need a tow again anytime soon but if I do I am definitely giving them a call.
Apparently, they not only love to lie about who is the manager and never give a straight answer, they also have no clue on how to communicate or be PROFESSIONAL
Little pricey but they have done great work on my vehicles if you got the money I would recommend but if you’re on a budget I would recommend searching around
This group of people and M&N are absolutely great!! (Hunter) found me no problem wrecked off the edge of a mountain with minimal instruction in the middle of the night. Got there in literally 7 to 10 minutes. Got me towed and got me to a hotel to be picked up the next day. (Jamie) picked me up the next day bright and early and got me and my car back home nearly an hour away. Both of these employees were hands down the most professional people I've encountered on the road (and I've encountered many with my job). I'll only call M&N if I need any help in the Russellville area. No other company out there even competes. Thanks y'all!!
When my mom wrecked her car today, paid them $100 to tow it home and they left it in the middle of the road. Didn't even offer, or even asked her if she wanted it in the driveway. This is a busy road and he told my 70 year old mother that he was going to let her try to start it and drive it into the driveway. If it would start and run, we wouldn't have needed a tow truck. Then I have to yell at him to get him to put it back on the tow truck and back it into the driveway, and he drops it right on the edge of the driveway in the middle, where no other vehicles can get out. When I call them to complain, they are all defensive over it because he is the owner's son, saying that the only reason he dropped the car out in the road is because he thought it would run. Your business is literally possible because of cars that do not run sir! Then to tell me they're going to call the cops on me? I wish you would!
Impressed with the people at M&N ..they fixed my shift cable on my car and in a timely manner I may say as well providing I was told they were busy and running a week behind..Thank you so much guys! Great bunch!
Recently I mistakenly didn't negotiate a turn in my motorhome and it ended up stuck in a ditch in the town of Red Bay. AL.
M&N in Russelville was called since it required a wrecker big enough to lift it out of the ditch. It was a very involved process, but M&N did a great job and I was back on the road again.
They were very professional and experienced. I highly recommend M&N Towing Service. Thanks so much!
We have used M&N Towing for several different services throughout the years. Consistency is what I would like to say about Jeff and his crew. Always honest and tells me like it is. Therefore we will always use his business for our car repairs and towing troubles. It’s always nice to see a friendly face when you are having difficult times.
5 Star plus!!! Says hubby....
They were the kindest people in a situation where someone is stressed from a wreck ... they helped me open a door that I could not open, then even helped me to reach some of the items I could not reach that my hubby had in his truck also letting me know to be careful not to get cut...
Then I had to return for a hitch n a man came out n helped me n was very happy to help...
When ever we have needed a tow we have ALWAYS called M&N but this was the 1st time at this height of need n they certainly did NOT disappoint... I will forever recommend them until they prove to me to not be recommendable ...
THANK YOU SO VERY MUCH!!!!
YOU ARE THE BEST EVER!!!!
My truck broke down on the side of the road and I had little ones with me. Didn't take them long to get there and get us home. Very polite and courteous , did a fabulous job getting the truck loaded, home, and unloaded. Professional and friendly.
Me and my wife and daughter was heading home from the state fair last night on 9/19/17. We were heading down 43 heading towards Hackleburg AL and seen a bright light about 2 miles away and we were trying to figure out what this person was doing. We couldn't see nothing but this bright light so I slowed way down then we came up on this flat bed tow truck stopped in the right lane getting ready to hook up to something it looked like a trailer or something. I stopped beside him and let him know that that is not safe no one can see any warning lights or anything over that bright light. He said "I know. Slow down." I did slow down but someone else might not. Just seeing a bright light can be someone heading towards you with their bright lights on.
Hey they are kind and friendly folks they will do you right and they do work on cars and trucks also known these people all my life proub to call them my friends they care about what they do so give them a call if u need help
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