This rating is based on customer reviews, inventory size, pricing, and service quality
In Newton, AL, reviews of KDL Towing LLC trend mixed-to-positive. Many praise professional drivers (Kevin, David), careful handling, quick arrivals, and fair pricing—some even note competitive tire deals via Wicksburg Tire. Customers cite kind communication from Brandi. Complaints cluster around phone service issues: rude or abrupt receptionist, ETA confusion, and one report of a prepaid job with poor follow-up. Little data on yard organization, parts inventory, or ease of finding parts. Overall: 72/100.
What clients say about KDL Towing LLC in Newton (AL)
If I could do less than 1 star I would. Had a friend calling around to get a tow for me. I finally called after waiting for a few hours to get an eta. The lady flipped out on the phone by being so rude and nasty. I said wait I am just now talking to you please calm down..I let her say her piece and when I went to speak she hung up. I legit DO NOT know this lady or company and the way she acted on that phone you would have thought I spit in her coffee. Oh but she sent a cash app for payment at 12:14pm saying the tow will be here when he gets done another tow..around 3pm i called myself for eta.. its 3:18pm as I write this and all I asked for was a eta. She is rude and before I let myself come out of character because she is having a bad day I just share so helpfully it helps the next person. There was no need to be rude to me cause I was not rude to her and its her job to answer the phone I guess, again NOT my fault. I wish I would have read the reviews first cause there is alot about the lady being rude. APPARENTLY ITS HER CHARACTER! SMH
Really nice man and woman I dealt with really worked with me as far as a good time for us both and brought me my car. Will call again if i ever need to... hopefully i dont but if i do breakdown or know someone whp breaks down i will tell them to call them.
SO DISRESPECTFUL ! The so called OWNER whoever she is so freaking RUDE asked her a simple question about a price for towing a vehicle and she stated she doesn’t handle anything and proceeded to hang up without me even responding back called back a guy answered and said she was the one that handles it and didn’t even apologize for her disrespectful !! DONT RECOMMEND THIS TOWING PLACE EVER. NEED TO LEARN SOME MANNERS IF YOU WANT BUSINESS AND IF YOURE THE SO CALLED OWNER.
David Donalson picked us up thankful he had a back seat for my wife and kid. Really good conversation, kept my mind of my broken vehicle. Good timing on getting to us and getting us home safe. 10/10
Hit a deer on highway 231 south of Dothan. Kevin came and loaded our damaged vehicle - Totalled - and followed us to the hotel so we could unload everything - fully loaded for trip from IL to FL. Kevin was extremely helpful and understanding. He even made us laugh during our difficult situation! Thank you.
If I could give this company 10 stars I would. So sweet and very helpful. They took on the responsibility to take my car to Firestone knowing it was my car insurance responsibility. Brandi communicate with me through the whole process. Thank you Kevin and Brandi for your service.
Thank you Brandi and Kevin, what a team! If it weren’t for them, my car would still be sitting in a tow yard in Alabama. John in Arizona thinks they are awesome!!
Don’t call this company I try to move a truck that I bought at the auction they said that they would do it charge me half of the price on front then block my number have to reach them out with another phone they said the will refund on 3 days now I have to look for another company this is bad business they BAD COMPANY BAD BUSINESS DONT NOT CALL THEM
Very prompt response with no issues! Very professional and took great care of the vehicle being towed. Can not stress enough how happy this company made me!
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