We were charged $1,750.00 in total, including $550 for towing and a $50 per day storage fee. Our truck was towed less than 0.8 miles following an accident on January 9, 2026. The Oxford Police Department contacted the towing company because the vehicle was not drivable. I went to their shop the same day as the accident and was told that we had to wait until the insurance adjuster cleared the vehicle. Since the accident occurred on a Friday, we had to wait until Monday to contact the insurance company. After that, I began calling the towing company almost daily. I left multiple voicemails but was never able to speak with anyone directly, and my calls were not returned. Because I do not live in Alabama, I had to wait until I could arrange transportation and find time to travel to Oxford to have the truck towed to a friend’s home. I am extremely concerned about what I believe to be unfair business practices. Additionally, I believe the Oxford Police Department should reconsider the towing companies they rely on for accident recoveries. I am particularly outraged by the excessive $550 towing fee for a distance of less than one mile.
Mr. Hughes was very professional, super helpful and a problem solver!!! He was unable to transport my electric car with a super flat tire that resisted fix a flat and air compressors. However, he actually came out to check the tire, took it to be inspected, patched and put it back on my car saving me a $500 tow back to Birmingham. Thanks to him everyone in my house was able to get where they needed to be today!
Hughes worked seamlessly with my insurance company on a repair. Couldn’t have asked for better work! Even cleaned the car before we picked it up. Super impressed!
Hughes paint and body always takes the best care of my family and I! I recommend them to everyone for their exceptional work & incredible service! We have been using Hughes for as long as I can remember & will continue to do so! I cannot thank them enough for always fitting me into their schedule and working with us!
THE BEST!! He has done bodywork on my car several times now after I’ve been in an accident, and, everytime, my car comes out looking brand new. I’ve actually had the front end of my Nissan Altima repaired at Hughes 3-4 times, after really hard hits. You would never know it’s been wrecked even once! I just picked it up from him again today, and it’s in perfect condition now!!
Hughes was awesome! He got my car done quickly and it looked brand new when I got it back. He ordered in all original parts. I will definitely use this body shop again, if the need arises!
Hughes Paint and Body Works did a awesome job on my truck the paint looks amazing I highly recommend this shop for all your paint and body work needs thanks again for the great job on my truck
An awesome paint and body shop. The insurance company was going to total my 75 year old mother’s car after a minor accident. The shop owner assured me he could repair it under budget and in a timely manner. My mother was ecstatic with the outcome and so was I.
Everything looks great, Robby always got back to us with info. Took a little while to get all parts, but not this companies fault. Glad to have found this body shop.
I would not recommend this body shop. They did an awful paint job. Dull and full of orange peel. My drivers side door has never closed properly since the repair and makes a loud creaking noise when opening and closing. Horrible. I prefer Gross & Sons. They do excellent work, but they didn't take my current insurance.
Absolutely love these guys, my 07 Toyota Matrix totaled when somebody ran a red light they were very nice understanding and respectable. These are but for the most down-to-earth people I've ever met in their line of work and I would give them my business any day of the week and I suggest you do the same
They kept my truck for half a year and they just got done today now their telling me i have all these other charges when it looks like they reused some parts, its just simply bad bussiness and i beleve this job was to much for them, i would not go to them if your paying out the pocket.
They were very prompt service and very friendly and I felt that their prices were very reasonable I took care of me right away. I will definitely use them again
I am very pleased with the eye to be detail oriented that the men have given to my vehicle. Mr. Hughes and his team were courteous, mindful of my thoughts, and amp to answer any questions and concerns I had..
I am using his service and team of professionals again, my vehicle needs his services again (sad to say), however, Mr. Hughes here I come again.
Jan 02, 2018
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