Friendly sales staff knowledgeable, patient and delivery was very quick. Even with the snow storm that hit Colorado before I ordered the part... Still showed up on time. The Pinnacle PRO yard management software I hope also helped them secure sales and streamline productivity.
Told Jason what we needed for the daughter’s Racecar and he had everything on hand. I’ve used these guys a few times and it’s always been fast and easy. Can’t say thank you enough!
Ordered a 5.3 LS with Nancy and she was awesome! The process was incredibly simple and they were even able to deliver the motor directly into the bed of my pickup for me!
I recently had a great experience getting a used part from this place. Lady on the phone was polite, patient and very helpful, going through many details with me in order to be sure that the part will fit. The part was excellent, shipped well, the price was great - many thanks!
We have purchased for years from Mr. R's Auto Salvage and appreciate the service we get from the team there. What do they do if we have a problem or warranty claim? They take care of us. Thank you Mr. R's - Cyndi @ Cory's Auto Repair
I pride myself as a great salesman, millions of dollars in sales every fiscal year for The Home Depot, mostly because I put the customer first, looking out for the best interest and price, I went to you to find side mirrors for my van , you charged me 198.00+ for set, I need many parts for my van, you knew that and took advantage of my dilemma, I just found a brand new side mirror replacement for 42.75 , when I can't help a customer with an item quickly, I send to my competitors, the customer is grateful. And trust their future sales with me, thanks for nothing, I will drive to Denver before I go to you guys again.
Thank you Mr R Auto salvage for great service. I was looking for a while for a replacement fuel door after my car was side-swept. So glad Google brought me to your site and I finally have a working door again.
Jason was fantastic to work with. I purchased a truck frame and drove 12 hours based on Jason's description and pictures that he sent to me. When my son and I arrived from Minnesota, everyone there was really friendly and ready to help. They helped load the frame onto our trailer and even helped me make a quick modification to the trailer. I couldn't be more pleased with the service.
These people are scam artists. I purchased a part that was shipped to me that absolutely did not match the description so I was told for a refund I had to ship the item back. Usps did not scan the item until it was delivered which after weeks of usps losing the package it finally shows it was delivered. These people refuse to give me my money back along with they now have the part that they lied about when selling it to me. If you are not getting your parts from these people in person just beware that they WILL scam you and steal your money.
Dealt with Doug, was extremely helpful, especially with my short window to get a part pulled and shipped to Canada after being screwed around with from another place, kept me updated over the 24 hour period , got it done, packaged and shipped within the window I needed as they said they would highly recommend.
Every time I have dealt with Mr R's it has been a positive experience. I have visited the yard and been treated well, but most of the parts have been shipped to me after calling in. Perfect service and unbeatable prices. They do what they say they will do. You can feel good about doing business with this place!
Lack of customer service. Got no confirmation after payment and called the next day for any update. Got attitude about it when I just needed to know my $450 wasn't in limbo.
Zero update till 4 days later, when they went to pull the part they found it damaged.
Cool, I get it, stuff can break. But it took 4 days to check? Don't pull my money if you aren't ready to do business.
Now I'm stuck ordering from somewhere else (for cheaper) but out twice the money until their refund comes through. Hopefully faster then 4 days.
I purchased some parts from Mr. R’s a week or so ago. From start to finish it was a great experience! As a first time customer they treated me like their only customer. There was some back and forth with one of their reps and Chandra was a solid professional who walked a first timer through it. Thanks again!
Lane has been super helpful! When I called to begin with he was great about wanting to find the matching panel for my car! He sent a photo of the one that matched and the shipping was super fast. There was some mix up and I received the wrong panel but Lane was super quick to get the problem solved and got the correct one shipped out! I will be coming back in the future!
Thank you for your awesome customer service skills and problem solving skills!!!
We are a shop in Denver, CO and after trying to order a transmission from other yards 3 separate times that were all broken, I was recommended here and had nothing short of a great experience. Great customer service, transmission showed up in described condition, will be doing more business in the future for sure. Thanks guys!
They were so helpful on the phone. Easy to work with and understood just what i needed and got the parts on the way! Just what you need when ordering something, and can't go get it yourself!!
Super great customer service and the part was incredibly reasonable! It would have been $545 new and it was only about $60, and they offer shipping. Huge selection as well. 10/10 excellent experience. Knowledgable, patient, and very helpful.
Lane was one of the most impressive customer support people I have ever experienced in my life. Lane went above and beyond to help me get my part ordered properly with my mechanic. He personally spoke with my mechanic to resolve an issue that ultimately helped me and my family. Thanks again Lane!
Sadly when you buy used, you get used. They say all engines are ran, compression tested, and leak down tested before being sold. I would love to believe this but due to a recent purchase, I can't. My engine came with a bad oil pump and lost oil pressure and seized four miles down the road. They credited me back for the engine but will not even help with the $3300 I paid in new parts and labor to install it. What a bummer. The people that work there seem nice but dealing with nice people doesn't make up for the amount of money you'll lose when they tell you there's nothing they can do to help you.
Mr. R's was fantastic! We have been shopping for a vehicle for our soon to be 16 year old. We had a price range and safety requirements that were a must! She had a specific vision of a vehicle in her head. Mr. R's had the perfect vehicle, a mix between a 16 yo. vision, and a parents "musts" . Dirk "car sales " was wonderful. My husband and I both talked to him, and from visiting with us over the phone he had 4 vehicles for us to look at. We found the right one at a great price. Thanks!
We are long time buy parts for rebuilt cars from Mr R's Salvage , so always receive good used parts for good price . They have very polite and friendly customer service , so , even any question or problem - they always ready to help fast . Thank you !
Broke down in Buffalo, WY. It was going to take 24 to 48 hours to get a new part, so Mr. R's set me up with a used part that had me back on the road that afternoon. This is a first rate used parts operation. Thanks Daniel and the fine staff of Mr. R's for your wonderful customer service.
Hands down one of the best recycled parts providers in the West. We purchase a considerable amount of product from Mr. R's, and it's always shipped on time, cleaned, and accurately described. Customer service is on point and the Sales Team and Management are great. Thanks guys!
Rudest American Female Employee I Have Ever Met!!!! (tall female, brown hair sat at one of the back offices facing, from the front customer counter) I Drove 56 miles both ways!! I asked her about, picking your own part? To be told, You Cannot go into the wrecking yard to pick your on part, O.K. I Said, I did not know that, well, I am looking for a headliner for a ford ranger (I could see those pick up trucks from the fence line, on the road going to the wrecking yard)! We do not have Ford Rangers! Walked away, just like that!! like I was some Stupid Immigrant Refugee. I am from Scotland! I would not Treat A Rabid Dog like the way She treated me! Only A Fool Would Go To This Business or try to do Business with this Establishment!! She has a Cancer called Hate, maybe it will travel down to her female parts, nothing like a thing called Bad Karma!!!!!
Jenny was great !!! She helped us find a difficult part for a traveling customer in our shop in Montana. We have used Mr R several times and will continue to call on them in the future. THANK YOU!!!
