NAPA Auto Parts - Record Distributing LLC. JunkYard in Gillette (WY)

5 stars well deserved! I was helped by Bob, and I am now really happy he did. I needed a steel brake line for my 07 Sierra Classic as it was leaking pretty bad. No oem or factory part, but suggested me a bendable replacement instead, gave a tape measure to make sure I'll get the correct one. I was a little concerned about both fittings sizes, and he took the time to check on the computer as well as a new brake hose from their inventory to make sure. Bob gave me advice on how to bend it as well (I could have made a mistake, I think...) and everything went well. Total cost me about $40 with a gal of brake fluid and a fitting plug (both at my request) as he advised me to get 1 quart of fluid, which would have been enough but I still have over 2 months and 5000 miles on my road trip so I wanted some extra. In the end, I am quite happy I came back to Gillette for parts, and as a bonus, I got on tips on what to visit in the area.

Awesome experience at Napa, Fellow employee Bob. H. Taking the initiative and time with myself to help make my time worthwhile during my time of confusion. He explained everything as thorough as possible for me to understand. Even took the time out of his day to help me with my wiper blade. Great environment there as well, all employees looking to help with what ever they can as soon as you walk in.

Had everything we needed and let us use their parking lot to work on our truck

They didn't have what I needed had to order the parts in and they made it the next day.

Merchandise selection is extensive and very organized in aisles/shelves. Most of the staff members are friendly and helpful. The biggest gripe I have is the length of time it takes to make your purchase. There is NO RUN IN AND OUT to get anything. Even though your merchandise requirement is simple and easy to find - there is always a long wait at the counter to check out. They need to set up a separate checkout register for quick purchases - use the counters for customers who need a special part that requires looking it up and finding it in the storeroom shelves.

We were helped out today by a friendly employee! (I believe his name is Evrick/Employee: 169). He helped us find the correct antifreeze we needed, and had a great convo over cars during checkout. Thanks for helping us out with our “1919” Jeep.

Really depends on which employee you get. Some are okay. A couple are great. Seems most have a poor attitude and don't do anything that causes them any amount of work. Couple that with increased cost. I go there when my options are limited. Mostly no thanks

Great customer service. Had to order some parts and they were in the next morning. Will definitely be coming back!

Stopped in to get a new break light bulb. When that turned out not to be the issue Travis O. was quickly able to help me further diagnose the problem and get me the right part. Customer service at the counter and parts was perfect. I will always come here first.

Amazing people that work there! Brandon helped my husband change out our alternator after it went out on our way passing through. He didn't have to help but he went the extra mile and did. Thank you so much Brandon for helping getting our little family back on the road and for the new belt, we defiantly will be paying this forward.

Having the quality parts on hand 90°+ of the time. With a staff of men N women that are very knowledgeable and friendly (they go the extra mile). Plus the ☕ coffee and 🍿 popcorn are a classy touch !!!!!!! Thanks to them all for the excellent service!!!!! Clements Wojtysiak 04/16/2020 @ 0700

Great customer service

Bought top of the line brake pads and brake rotors. They didn't stand by the warranty I called and had to talk to a manager that would not honor the warranty. Most of the parts are made in other countries and the warranty isn't worth the extra price.

Used to be good service just called took two trys to get someone to answer . Asked for a tool box lock the guy was snappy, said no and hung up on me.

Very knowledgeable and friendly staff. They provide a great app to where you can order what you want and pick it up in the store. They will call you and let you know they have it. I am also into radio controlled cars and Napa has some of the hard to find parts that I can't find anywhere else in town

Nice n friendly crew here! 🤜🏻

Sometimes it's good.

By far the best place in town best in price and very friendly people. The only place that had the part I needed and Erin is now my new favorite person she was fast and knowledgeable on what she was looking for.

Had the part in stock that I needed. Wasn't to expensive. Had the same part on Amazon but I would have had to wait for it. Had the tools I needed to install the pulley. Pleasant customer experience.

Will never do business with this Napa again. Watched a guy bring in a jack that was completely cover in rust from sitting in a flooded toolbox get told just go pick a new one out. Then I get treated terrible and they won’t return a 186 dollar part because it had surface rust( been raining for a week straight) and a scratch and on top of that it was the wrong part!! I guess that’s how people get treated when Robbie is having a bad day.

I went to this napa store looking for a replacement for an axle bolt ...i never expected the help the workers showed me ..i really appreciated what the did for me you guys were so awesome thanks for helping us get back on the road

Between the auto, heavy duty and paint store they have everything. One stop shop. Thanks to the record napa team for always keeping Gillette going

I'm new to Gillette and they welcomed me and I enjoy coming to Napa every chance I get. Good Guys in the paint department.

Wonderful staff with good knowledge. Willing to go the extra mile to get you what you need.

Wow, I'm not sure what's going on here. The counter help are openly hostile to each other in front of customers. My last few trips to this store was unproductive and unprofessional.

All around awesome folks! Bryan over at the paint store is your go to man for anything auto body related and Ashley in parts is the bomb!!!

Excellent customer service, excellent delivery staff, excellent management! Well stocked for our community. Highly recommended.