What clients say about Merton Auto Body - Sussex in Sussex (WI)
Excellent experience with Merton Auto Body. They came recommended by other friends and family so when they were one of the places on my insurance list i did not hesitate to take my vehicle there
Had $15K worth of damage to the front end of my Ford Expedition. Was truly happy I chose Merton Auto Body. They made a normally unpleasant, post-accident experience much less painful. So happy for their kind professionalism. I'll never go elsewhere and have told family and friends about them. I'v e total confidence in their skills and diagnostics!
I recently had my 2024 Toyota Tundra repaired at Merton Auto Body, and the experience was absolutely outstanding. The team repaired a damaged bumper, replaced and re-calibrated the sensors, and handled everything with top-notch professionalism.
Their communication and updates throughout the process were excellent — I always knew what was happening with my vehicle.
Initially, I planned to pay out of pocket, but when additional damage was discovered after removing the bumper, Merton Auto Body was incredibly helpful in guiding me through the insurance claim process. They made everything easy and stress-free.
The quality of their work is exceptional — my truck looked spotless and better than ever when I picked it up. As a repeat customer, I can confidently say Merton Auto Body goes above and beyond for their customers. I highly recommend them for anyone looking for quality, honesty, and service you can trust.
If you need autobody repair work done, Merton Auto Body should be top of the list. The staff is very accommodating, friendly, and strong with communication. While I hope I don't need their services again, I would highly recommend them for those that do!
Great customer service from Mike McHugh. A deer ran into the side of my SUV and my insurance company recommended Merton Auto Body. I brought my car in on a Tuesday for an estimate and I asked how long it would take to complete the repairs. He said maybe a week and a half and I let him know that the next day I was leaving on vacation for a week and if I could drop my car off then and just leave it, would it be possible for them to start the work. He said he would order the parts right away and they could start work the next day when I dropped the car off. When I arrived back into town the following week Tuesday, while I was on the plane I had a voice mail saying my car was ready!! This was so quick and excellent customer service. It also avoided the hassle of me having to rent a car. It was much appreciated that Mike was able to work so quickly and get this done. The quality of the repairs looks great too!
I had some body work done and Merton Auto Body-Sussex did an outstanding job! Communication was great, friendly employees, and the work was done before the estimated date. Kudos to the whole team!!
I couldn’t recommend Merton Auto Body enough! Everyone there was super friendly and helpful. Communication was excellent through my car repair process, and the rental car arrangement was seamless! They completed the work early and made sure I was 100% happy. 5 stars!
Their communication with customer is excellent. Work was done well the first time, car looks almost brand new. And it was done when they promised. Won't take my car anywhere else.
I showed up to the facility and got an estimate. I called later that day and gave them the number to the insurance adjuster and assumed everything was going to be taken care of. Approximately a week to 10 days later I called to see where it was at and I was told that I gave them the wrong number they called my insurance company and they couldn't find me and nobody bothered to call me back to get any information so the claim just sat there! Very disappointed in the lack of follow through I wonder if it relates to the quality of work would not recommend them.
Extremely competent, didn't over promise, excellent work! Sarah proactively called me with regular updates as to status of repair, was very friendly and easy to work with. Repair was perfect. Highly recommend!!!
My family and I have used merton auto body for several of our car repairs and they have done amazing work each time. I recently took my car there and it definitely met my expectations. I will be sending friends and family here going forward for repairs. Thank you Merton Auto Body!
Merton Auto Body recently fixed my Honda Odyssey. They worked directly with my insurance and the rental company, making a stressful scenario as stress-free as possible. Communication was clear and constant during the process. For someone who never had an accident, they made the repair process SUPER EASY. The location is very nicely kept and customer service was A+. I do not want to return here, but if I have an accident of any kind, Merton Auto Body will be the only place I go.
We’ve had several vehicles repaired at Merton Auto Body over the years, and they’ve consistently delivered great results. The team is professional, honest, and takes real pride in their work. You can tell they care about getting the job done right.
Big shoutout to Sarah — she’s gone above and beyond every time I’ve worked with her. She’s incredibly helpful, keeps you updated throughout the process, and just makes the whole experience a lot less stressful.
If you're looking for a body shop you can trust, this is the place. Highly recommend.
I was involved in a hit and run accident and I have a 2019 Altima whom is my baby. I love this car more than I love most humans if I’m being honest. The individual who was at fault’s insurance is paying for the repairs which will be roughly $16k (per another auto body’s estimate), so Merton was not my initial choice for repairs but seeing as they work directly with State Farm I figured it would just be easier. As of right now, I’ve only had the pleasure of speaking with the front desk woman whom was empathetic, extremely polite and professional. She started my car would be estimated for damages today once I drop it off (which I will be later this morning) and the repairs would be begin next week. So far, 10/10 but figured I’d post this and come back once repairs are finished to give an update. Picking a mechanic, especially one that’ll be working on extensive cosmetic and mechanical repairs is very important and I know I always read reviews first so I figured giving a detailed review start to finish would help someone like me in making a decision. Wish me luck 🤞
I've had Merton Auto Body complete repairs on more than five of my vehicles over the years. Each time, I stopped for an estimate and was serviced promptly. It seems this is no longer the case as I stopped in at 1:00 pm today, 3/27/24, to see if I could get an estimate for a minor repair, only to be told by the woman at the front desk that since I didn't have an appointment, she couldn't help me. I was surprised, to say the least, as I was never required to make an appointment in the past. I'm wasn't looking for special treatment, just a simple explanation for the new estimate rules. This, however, wasn't my issue, as the woman behind the desk was very rude, saying I needed the appointment and that it would be several days before I could get one. I expressed my surprise and she just shrugged. I then exclaimed that I would have to take my business elsewhere and she simply looked down at her desk. One would think that keeping a long-term customer happy would be important to her.
I am a business owner and certainly understand how changes in procedure are necessary, given the ups and downs of business. However, this woman could care less and certainly didn't make an effort to accommodate me.
Very disappointing.
Merton Auto & Brian were awesome!! I called to get my son’s car repaired after a run in with a deer and the team at Merton did a fabulous job. I got their name from my trusted mechanic and the results exceeded my expectations. Brian went above and beyond to explain the repairs needed so my son’s car would be drivable again. I would definitely use them again or referred them to friends who need a trusted Auto Body Shop!!
I've used Merton Auto Body three times now - once for a major repair (hit a deer), and twice for smaller bodywork. Each time they were helpful, reasonable, and friendly. I get the sense the employees there actually like the work they are doing. I'll keep coming back to them - they are the best auto body shop in the area!
Great service here. Unfortunately have had to have the same car bumper repaired here twice. Arrowhead student drivers aren’t the best or the brightest 😂 But each time I had fantastic service. One time the damage was just a paint scrape that buffed out and they didn’t even charge me. The other time was a full bumper replacement and everything went great and as expected.
I highly recommend Merton Auto Body for any collision or auto repair needs. I've had the unfortunate luck of needing work on my car twice in the last 4 months. The second time around, there was no question... I was definitely bringing my car to Merton! I had a great experience with everyone I interacted with. They had my estimate done within a few days of dropping my vehicle off and handled my insurance claim with ease. Both times they were able to work my repairs into an already full service schedule and my car was completed much earlier than anticipated. They also do a great job at calling with updates throughout the entire process. I've already recommended Merton to several people!
I've had 3 cars repaired at Merton Auto Body and I couldn't be more impressed by their professionalism. The shop is clean. Estimates are done quickly and I thought very reasonable. Everyone I've dealt with has been really friendly. I'm definitely a loyal customer.
They treat you like royalty! Very service minded folks! I got rear ended, car did not have a crazy amount of damage. Pricing was fair in my opinion, and the end result was excellent! Not only does the car look brand new, they even detailed the interior and exterior for me! I will definitely return to Merton Auto Body if I get into another accident (hopefully that doesn't happen) however I will recommend you guys to anyone I know who needs help getting their car back on the road. Excellent quality and very friendly people!!
Merton Auto Body is the best in Lake Country. I got two other quotes, and they had the most fair price, quick to get it done and were so unbelievably nice. I got red carpet service to get my car there and back and it was kept indoors the entire time which was nice in the winter. Would highly recommend.
I would highly recommend the services of Merton Auto Body. The repair work done to my damaged F150 passenger door exceeded my expectations! As others have noted, Mike is very good at keeping you updated on every step of the repair process. I would also add that the management is very helpful with special requests. They really do work hard on your behalf when dealing with auto body repairs!
They did a great job on my car after I hit a deer. They communicated well throughout the whole process, with both my adjuster and I. We worked with Brian, and he was nice and detailed whenever I asked questions. The car looks like it was never in an accident! You could also tell that they sanitized the areas they touched like the wheel (it was squeaky clean). Also love the little paper they put on the rear view mirror to give you care instructions for the paint, I totally would’ve lost it if it came in a plain sheet of paper. The paint blends well with the original too. Most shops would not do this detailed work.
I am thoroughly satisfied with the service and repairs I received from Merton Auto Body. While they had my car, they communicated frequently so I knew what was going on with repairs and the insurance claim when additional damage was found. They finished repairs earlier than estimated, and my car looks brand new.
This was my first ever deer hit, and though they have probably heard hundreds of deer-damage stories, they still listened sympathetically to my tale.
I'm glad I followed through on the recommendation to go to Merton Auto Body. They are professional, skilled, and treat their customers well.
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