Maybe I'm wrong. Here was my experience. My starter went on my truck as a result i stalled in the middle of an intersection. A police officer came by and said we needed to get it out of the road due to snow coming. I called AAA but the officer said they can get one of their rotational companies to respond faster due to it being in the road. I agreed. The snow started and the tow truck showed up. I have a really nice chevy 2500 4x4. They hooked it up from the back end and I wanted them to tow it 5 miles to a service station I deal with. I asked him if their would be any issue with having a hitch salt spreader on the back with anything and he said not at all. In front of the driver I checked to make sure the hard tonneau cover was latched. He inspected and also took pictures of the entire truck before towing. I felt really good about how they would take care of my truck from point A to point B as I paid them over $278.00. They also had really nice equipment. $90 of that charge was Hazard and weekend conditions. It was snowing and was the weekend so i excepted that and tapped my card on the drivers phone and he said the receipt would be mailed to me in a few days. My wife and I tried to follow the tow truck but could not keep up with him in the snowy conditions. We did the speed limit and he was pulling away from us. We pulled up to the service station as the tow truck was unloading my truck so i could get the keys from him and put them in the night box. I then noticed that my hard tonneau cover was gone off the truck. all i saw was the hinge arms hanging out the back of my truck. Further inspection I saw that my third brake light had been smashed from the cover flipping up and then saw that my drivers side tow mirror was also smashed. I was very upset and the driver didnt seem to really care and didn't offer any kind of solution or anything. I then asked him for a card and who I should call in the morning to talk about this. His answer was you can call the office in the morning but we are not responsible for aftermarket parts, I also got the explanation that they usually inspect all items before the tow but could not because i had the hitch salter on the back, even though we both opened the cover to get something out of the back and then he watched me as i latched the cover. The manager i spoke with at the shop/office told me that there is nothing he can do and its in their fine print on the receipt that i did not have yet. He stood firm that they would not pay for anything damaged. I took a few days and thought to myself that tow companies must get this all the time that people claim they scratched their cars during the tow or damaged in some way and try and get money out of them. I get it. I called the manager back and I told him I totaled up my damages just for the parts not labor to install and it was over $2400.00. I told the manager I would be willing to eat all that but was wondering in good faith if he can help me out with the tow bill that was in his control. He said he would think about it and call me back after speaking with his accounting person. That was Jan. 13 2026 weekend and I have yet to hear from them almost a month later. I see his side and do not want to take advantage of a company but just figured they would also see my side and possibly work with me on at least the two bill. I spoke to the police office that called this company and they didnt know what to say and was stunned they wouldn't work with me in any way. I know I paid top dollar for a good company to take care of my truck from point A to point B and was fine paying the amount but when all said and done I will have to pay and extra $2500 plus labor to put my truck back to the way it was before they picked it up, just doesn't seem right. Maybe I'm wrong but just didn't seem right they wouldn't help out at all. That was my experience
210$ to get one tire over the end of a ditch in small snow storm. Homeowner didn’t even care I was there. Rude driver claimed car needed to be impounded? Why don’t you let me help arrive first? Tools. Always see truck speeding around to
Exceptional service all the way around. I just filled out a quick request for my friend's tow from their website. They gave her an ETA. They were so fast. The cost was only $120. The service driver was articulate, knowledgeable and just a super all around nice guy.
I can see why this business has so many good reviews because they're good people. I purchased some items from this towing company recently and had a very good experience met their team personally and everybody had a good feel about them. This is definitely the type of business you should support in your community because they're supporting your community as well. Good people equals good business.
This company far exceeded my expectations. When the driver arrived, he was friendly, reassuring, professional, and helpful. I thought the car needed to be towed, but the driver assessed the problem and charged the battery. He saved me time and money.
Called in an emergency situation and they had Shawn out to us in less than 10 minutes. Super professional, friendly and fair priced will absolutely use again and refer to family and friends!!!!
Dominic picked up my car early on a Saturday morning. He was so kind and let me ride along to my repair shop. Having to get towed isn't awesome, but he definitely made it an easy process. Would use again.
Colin at Waldera’s Towing was professional, knowledgeable, and kind. We were so pleased he was able to assist us. Waldera’s will be our first call if we ever need a tow again.
Outstanding service provided to me. Its been awhile since i have truly had great customer service and my tow truck driver Dominick was great. He was fast, polite and did a fantastic job. Ive never used walderas services before but will use them from now on. I will also be recommending them to my friends and family.
Awesome experience. Rob came and put the spare tire on my car for me since my original tire was leaking. He recommended a repair shop that was close to my house that was able to help me right away. I've also had a good experience with this company when I needed to get my car towed once before.
I got set up with them through my insurance app to get a tow from Walderas. Was relatively, simple and easy. My driver (Dominick), showed up at the time he said he would. Was very professional loading up my truck. I optied to ride along to the tow destination. Was friendly and professional for the short ride too. Had a good conversation and also thank you for your service Dominick.
Best tow service I’ve had! I didn’t remember his name but I blew a tire on the highway at night (scary right!) .After I put my request in with my insurance and waited to find a match he was there in 10 minutes. Very friendly and got my car home quickly and safe.
I appreciate you very much
Needed a tow on a Sunday night. I called and left a voicemail as instructed. Received a call back in about 5 minutes. Very friendly dispatcher. He had Shawn and his tow truck at my location a half hour later. Very friendly guy. Made getting our son's broken down car to the shop an ease. Highly recommend, and will definitely use again.
Today, my car broke down while driving on the Interstate and I was connected with Waldera's Towing through the roadside assistance of my insurance company. Although the actual arrival time was a little outside the ETA window, I appreciated that I received a text from the driver apologizing and letting me know he was on his way (including new ETA). Once he arrived, the driver Dominick was extremely pleasant and professional. He took the time to ask about the trouble I was experiencing and actually listened as I shared my concerns. He was also very knowledgeable and made me feel at ease throughout the whole process (which I appreciated as a woman). I also appreciated that he worked efficiently, yet safely, in helping me tow my vehicle back home. I would 100% use Waldera Towing for any future towing needs and I would highly recommend them to friends, family, and colleagues! Thank you, Dominick!
I have always changed my tire when I needed to.. It's how I was taught. But this time I was 7 days after a Major foot surgery.. I attempted to change it but with out both feet to force the lug nuts I couldn't. I was embarrassed as this basic skill was beyond me. Literally in 10 minutes they had the kindest guy come and change my tire. Best experience ever..Now u are my speed dial. Thank you!!
My van needed a tow to Ravenswood Auto Center in New Berlin. Dominick, the tow truck driver, was very upbeat and friendly! My vehicle arrived at it's destination without incident! Thank you Dominick! I recommend Waldera's Towing 😀
Responded quickly to accident on Christmas day eve to winch our cars apart. Super-nice, helpful and extremely professional. I highly recommend Waldera's towing.
Wonderful experience!!! If you have a low profile vehicle I highly suggest using them!!! They’re extremely experienced and have wonderful customer service!!!
My son was on the way to get me from work and drove over something that busted the rear tire in the road. Sean came to give us a tow. He was very friendly, knowledgeable about safely lifting our van and fast. This was actually a 10 on a towing scale for me out of 10. Thanks a lot.
I got my car stuck on a rock last night. I jumped over a big rock and landed on a bigger rock right on the engine. They responded REALLY quickly! The guy that came (I can’t remember his name) was super friendly and knew exactly what he was doing. He lifted it carefully and pulled it off the rock. I was really impressed! I highly recommend this company!!
Sean is a very good and professional tow truck driver. I am grateful and thankful for the help with towing my vehicle. It was speedy and quality service. Thank you guys. Can’t wait to get my 2006 750li BMW back up and running again. 5 Stars ⭐️⭐️⭐️⭐️⭐️ all the way!
I was so stressed out when AAA kept putting me off, waiting in a parking lot for 3 hours. Finally Sean from Waldera came, NOT FROM AAA, and saved the day. I’m calling them next time so that I can have piece of mind.
Would highly recommend great communication, fast service (an hour wait which is fast compared to others), and very reasonable priced. Driver was super friendly and professional! Towed from East Troy to Beloit on a Saturday evening!!
Excellent service, called over a dozen tow services and no one could help. I was stuck at the Wind Lake boat ramp on a weeknight with my young family and a 21ft bass boat. Lost a bearing on my trailer. Needed to get to Franklin.
Tow showed up within 30 mins, we loaded up the boat, and safely transported it home. Driver even helped my push the boat back in the garage! Excellent service. If I could rate >5 stars, I would.
Incredibly nice driver helped me tow my car from West Allis back to my home 15 miles away. He arrived quickly and made sure to not damage my car any further. Definitely recommend!
I was from out of town seeing a show and had just returned to my AirBnb when my fiancé and I saw a drunk driver hit and run our car. Being from out of town and that it was nearly midnight when it happened was an extremely stressful situation. The tow truck driver arrived on scene within 45 minutes with a fantastic sense of humor and really made the situation much easier to deal with. I cannot thank them enough.
Very courteous driver took the time to make sure the truck bed was cleaned from any fluids knowing he was coming to pick up my motorcycle. Very friendly and knowledgeable on how to properly tie down a bike for safe hauling. I'd strongly recommend Waldera's to anyone.
My broke down vehicle was towed from Waukesha to Madison recently. An experience that I was dreading, ended up turning into a delightful little detour home. Hoague was the real deal - respectful & a blast to converse with! The ride flew by for me and was one less thing to worry about during an already stressful situation. Also, important to note is the tow truck was well maintained and comfortable for customers to ride in! I will be recommending this company and my new pal, Hoague, to co-workers, family & friends!
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