Amazing people and amazing experience. They have taking care of both my truck and my Audi. I even brought my mom’s car. Thank you for the work and hope to continue working with you guys
DO NOT COME HERE IF YOU NEED THE INTOXALOCK BREATHALYZER
If I could leave zero stars I would. The customer service received for the installation of their intoxalock vehicle breathalyzer was absolutely terrible. Not only was it an all day affair, he could not wait in the lobby for his vehicle. Per WI law (I called the interlock company to confirm), you cannot see the device be put in your car. Brittney Hall told him that the law said he had to leave the premises. Thank god there is a strip mall across the street he could go to, but that is not the law. Get your facts straight. In addition, they did their complimentary inspection without his permission which is probably why it took close to 8 hours instead of 2-3 hours as advertised. Not only was she incorrect, to ice the cake, she told him that she's seen windshield washer fluid trigger the interlock...Um so who's gargling washer fluid these days? Lol. @Bob's, please hire knowledgeable people. This lady is an embarrassment to your company. Also FYI, if you have an aftermarket remote start, they charge you an extra $100-150. After all saod and done, almost $500 for everything. Intoxalock recommended that I leave a review here since the installation is out of their hands. Overall, please save yourself the headache and go elsewhere for the interlock device!!!
When my transmission went on the car, they were the tow company which came and helped me work through a pretty crummy day. They were kind and patient through it all even when I feel I had a lot of questions. Would definitely work with them again.
Hired by third party company through insurance to pick up a car. Received a text saying they were on their way to come pick up....never happened.. Never replied to my follow up messages. Called the insurance company who reported this company spoke with me and that I canceled the pick up. Absolutely false and borderline fraudulent misrepresentation.. Will never willingly give this company my money and suggest you do the same.
A much needed tire repair was handled promptly and pleasantly at Bob's Main Street Auto....cannot say enough good things about the services offered and the wonderful people that work there!
The service manager, Brittany, was awesome to work with. Clear pricing, prompt responses, and was able to beat the dealership estimate by a significant amount. Would definitely recommend and will definitely be back!
I received excellent service on my vehicle. The staff was very professional and friendly. I have finally found my place to bring my vehicle for all it’s maintenance.
Bob's was a great choice for my oil change. They drew me in with their buy one get one free deal but will keep my business because of their friendliness, transparency, and quality service.
Bob's changed the oil and rotated the tires for me. The staff is friendly and knowledgeable and cares about each vehicle they work on. Reasonable prices too for the level of service.
I had a nail in my tire and called Bob's. They were able to fit me in within two hours and had me out of there in 15 minutes. It was an incredible experience, not like many others I have had at other shops in the area. I will be taking my vehicle to Bob's from now on.
100% satisfied with Bob's Main Street Auto. The people are knowledgeable, friendly AND they care about your vehicle. My wife & I both have our service done @ Bob's and highly recommend them!
My first time at this shop and it was an oil change. I called an appointment and and the service writer was able to accommodate me within an hour. I first noticed how clean the premises were, that made me feel confident that I was dealing with a company that had pride in the way the shop looked. When I walked through the door, I was simply amazed at how fresh the waiting area was. The young lady at the counter was very nice and meet me with a hearty “Welcome to Bobs” along with a great smile. This made me happy as well because I know if the employees are happy then I will get a quality job. As I waited, the technician took my car ion a test drive. It is considered a muscle car but I could tell by the sound he didn’t “give it”. He then pulled inside and proceeded with a safety check. He then inside and verified my oil preference. I could not be happier with the way I was treated and the way they treated my car. I will definitely return for all of my vehicle repairs. I was also given a sheet of the things that require more immediate attention as well as the things that will require attention in the future. I am so grateful that now I found a reliable service center in the Germantown/ Hubertus area. I would say that if your looking for an honest dependable service center, Bobs is a great place.
I took my MDX there for brakes because all of a sudden they were very spongy. Had all 4 pads,rotors and master cylinder done. I don't drive the highway much, but when I did the steering wheel started shaking uncontrollably. My husband was behind me because we were moving. He told me to get off at the next exit. He took my car and I took his truck to continue our move to Oshkosh.
We had to drive it back down to Hubertus and were told the left caliper needed replacing now. So we had that done. As soon as I started driving I heard a howling/growling noise. I called immediately and Brittany said "her technician heard nothing when he drove it". I told her I wanted it noted and she got a little snippy.
My husband had to take my vehicle to commute from Oshkosh to Menomonee Falls for the reminder of his last week before retiring, he came home on Friday and said call Bob's immediately something definately wrong. He didn't want it driven, so we called the free tow number on the invoice. Well it's only free for up to 25 miles. After a long conversation going back-and-forth regarding the tow, She told me somebody would call and come pick up the vehicle so they could look at it. I told her I'm not paying anything and she said not to worry about it. Then she called and said the rear U-joint froze up so the rear-drive shaft assembly would need to be replaced. At this point I did not want them touching my vehicle any more. So I arranged for a tow truck to come and pick it up so I could take it to a different shop. However, it couldn't be released until I paid a $560 tow bill which she told me, I wouldn't have to pay for the tow.
I paid the tow and now my vehicle is down there at a different shop. As far as I'm concerned, if you need an oil change or tires, that's all I would ever have done there.
Had a great experience here. Lady at the counter was super nice and incredibly helpful. They did a free inspection during my oil change and gave me a couple things I should look at doing in the future but nothing urgent. The transparency on everything was fantastic and when I do decide to do some of the work that needs to be done in the future I know exactly where I will be going. Bobs on Morgan Drive!!!!!
Great service! The tech/driver patiently explained what needed to be done and towed me to their shop in Hubertus. He was so helpful and nice, as were the people at the shop. I highly recommend Bob’s!
Always a good experience when I bring my car into Bob's. Brittany does an amazing job of walking me through the inspection charts and letting me know exactly what needs to be done to my vehicle. Mechanics are very professional and get work done in a timely manner and make sure all maintenance/repairs are done correctly.
I brought my SUV in for an oil change & tire rotation. They checked everything out for me, took photos to verify what they found, explained everything so I understood what needed to be done & fixed the things I approved. Everyone was very polite & worked efficiently. I would definitely recommend them highly & will take my vehicle there again for whatever may come up. Thanks for doing such a great job!
Bob’s Main Street Auto is a very professional and friendly place to have your vehicle repaired. I have yet to have a bad experience at the Hubertus location which is the only location that I have gone too. They communicate very well with any issues that the technician finds during the courtesy inspection, and in my experiences are very honest with what needs attention immediately and what things may be starting to show wear but aren’t a major concern at the moment.
Bob’s was fantastic to us when our car broke down during a long drive to visit family for Christmas. The news was really bad- the engine no longer had oil pressure so it was completely done. Brittany was really supportive and assured me this was not something I had done wrong as the owner (yes I kept oil in my engine) rather it was a fluke weird thing, and she understood my worry and sadness about the financial loss to my family. We arranged for a scrapper to pick up the vehicle from Bob’s. Since we were 30 minutes from home we appreciated everyone’s flexibility and we completed the emissions test we needed on our functioning vehicle. If we lived closer we would come to you all for everything. Thanks so much for helping us out in a time of frustration and disappointment. We wish you nothing but good days ahead in your business. Keep up the good work!!
Couldn't find anyone to look at a slow leak in my tire on the day before Christmas eve. Stopped in at Bob's at 9 am. Brittany the service writer said if I could wait 15 minutes they would take a look. 15 minutes later I was on my way. Very friendly place. Price was comparable to my usual place. I recommend them. Noticed they atr even open for a 1/2 day on Chtistmas eve. Nice clean waiting room. I will be back.
I took my Benz in for Brakes & Rooter replacement. Not only did Bob's put me in a nice Loaner Car until my repairs were completed, their services were outstanding. Beautiful customer service from Brittney, reasonable repair prices, and trustworthy diagnostic system. I will definitely recommend their Professional Services to anyone. #MynewGotoRepairServicePlace 😉
I originally came to the Hubertus location of Bob’s Main Street Auto just for my emissions testing and was treated so well I came back for an oil change. Their service is so professional and friendly I’ll definitely be back. I appreciate the thorough check of everything and seeing photos to back up the check of things like the air filter. Great service!
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