Prices just went up and I'm not talking pennies, I'm talking multiple dollars. Recycling now gets picked up every other week when it used to be picked up weekly. If I put something out and it's not picked up and I take it to the transfer station they charge me a minimum of about $20 to burn my own gas to take what they decided to not pick up out to the station. I keep paying more and more and I'm getting less and less for my money so I'm looking for a new garbage service.
Very dependable service, and the app tells me exactly when both the garbage and recycles are picked up. This is great because my bins are at the end of my mile long driveway. Fantastic drivers! They’re very careful and reliable!
Exceptional customer service, every time we interact with any employee at this company. We have the best driver, so glad we have Waste Management as our home service pick up!!
Was told that "operations doesnt want to service my address because there was no turn around" I live on a loop road. There is no need to turn around. Completely false reason and no interest in helping us. What a joke.
I was quoted $1400+ some for a roll off dumpster for one time use at my house. A. That's INSANE. B. There's more stuff that CANT go in it than can. So if I wanted to throw sticks and clothes away that's cool. For $1400.00+ I should be able to get ride of anything minus maybe oil and tires. Even the lady on phone was like yeah...probably not a cost effective way of disposing stuff.
Salesman sold me on in driveway trash pick up and recycling container pick-up even though neither service is offered in my area. Had to switch back to previous trash provider and still waiting for a refund from WM.
Great company, have nothing but great things to say about my trash service. Never had a billing issue, driver does great at picking up our cans and leaving them where they can be easily taken back to the garage. I like the text messages if trash pickup will be moved because of a holiday. Keep up the great work!
Pickup is very reliable. The driver does a great job regardless of the weather and road conditions. The people at our nearby Waste Management transfer station on Hwy 70-W are always pleasant and helpful. Waste Management residential billing seemed to be an issue for us but we eventually made contact and ironed it out successfully. Increased fuel prices for the WM nationwide fleet of trucks has impacted the cost of doing business and of course it gets passed on to us. Higher trash collection bills is just another unintended consequence of the actions of the current administration in Washington D.C.
