Good communication, very friendly staff and helpful, even on a late Friday afternoon they were patient and positive. Love to do business with again. Thank you
Jessica was wonderful to work with and even though there’s a little miscommunication on my part she’s able to get what I needed down to me in a timely and I feel very reasonable price will do business again
Jessica was friendly, honest, and straightforward. No one wants to have to get their car totalled and salvaged, but these people are the ones to go to when it happens.
Great place! The staff was very helpful and friendly. I found exactly the parts I needed at a fair price, and they even assisted me in removing them. Highly recommend this salvage yard for anyone looking for good deals and honest service
I couldn't be happier with my experience with New Richmond Auto Salvage. They answered the phone quickly when I called and gave me good customer service. They hauled away the old junker out of my yard, and gave me a hundred and twenty five dollars for it, which I was not expecting. I just wanted the old car out of my yard, and they did a great job of doing it.
The gentlemen running the auto salvage were very helpful in getting my coworker and I a used tire for her car and I would recommend them to anyone in the new richmond area
STEER CLEAR OF THIS PLACE. I purchased some tires from them and paid extra for them to be mounted on my wheels. They were not able to balance them as their wheel balancing machine was broken. While getting them balanced elsewhere, it was determined that one of the wheels was bent. None of them were bent before I brought them to this place. I was told; "Its as if it had been dropped without a tire mounted on it." Oddly enough, while the tires were being mounted at New Richmond Auto, I heard that identical sound from in the shop where the guy was mounting my tires. It didn't occur to me that it was an issue at that time until the exact sound was duplicated at a lower volume. Thanks for the additional $200 cost to fix my wheel. Your shop guy should have just owned up to it. I'll be sending you guys the bill soon.
Don't even waste your time here. Google says they open at 9, door says 8, no one here at 9:10. Place looks completely trashed out and probably closed down
Needed some parts for my Chevy Aveo and they had the parts I needed, they got them that very day a few hours after visiting. Went back grabbed the parts I bought. The people there are very nice, if I have to get any other parts I will definitely be going back to them!
Called around 10:00 a.m. to see if a pair of wheels were available. I was told they were available. When I arrived at 2:00 p.m. The guy at the desk said those wheels were gone because the wholesaler picked them up a week ago. Then tried to sell me on a different side of wheels that I did not want. I asked for $50 off those wheels and the guy proceeded to get upset with me. All very unfortunate because I drove an hour and a half there and back for nothing. Poor service.
Used to be one of my favorite go-to places for the longest time. Stopped by today and first I couldn’t even park in the front parking lot it was so full and crowded, then walked inside and barley any lights are on making the place quite frankly look rather uninviting as they clearly don’t even try to put any effort into the building anymore, and finally I’m told customers can’t go in the yard anymore to browse or pull parts. I was told “We don’t have that kind of insurance. Haven’t had that insurance in 3 years.” So turns out that’s when it must’ve changed owners. I presume due to the darn train yard being built making it harder to access, the old owners probably sold off to avoid going out of business due to losing the access/business from the main road. Couple foreign people working the counter weren’t very friendly. Sad to see how much the place went down hill from what I remember. I used to have good times and experiences there and almost always was able to make a good deal on parts with the old crew working there before the switchover. They look like they don’t even know what they’d actually have with how unorganized the place looks now. Guess from now on Amery Auto Salvage will be getting all my future business with their huge selection of cars, ability to go and browse the yard yourself still, and overall a pretty organized yard based off vehicle makes/models so it’s easier to find what you’re looking for. Oh, and they look much more inviting with plenty of room to park out front. I’ll miss New Richmond Auto Salvage and what it used to be with that nice small town, locally owned and operated feel it used to have. I had some great times going there as a kid with my old man when he was teaching me how to repair cars and bargain to get the good parts deals.
Took multiple weeks to process my request, they clearly don't have a call list. Finally contacted them on a Thursday and they took my order, engine head from a civic for 150. Guy on the phone told me to pick it up tomorrow afternoon. I get there at 4, an hour before they close, and they tell me ita not ready yet it will just be 20 mins. 1 hour later they finally got my part and I was running late so I just grabbed it and left. I go take a look at the head and it was sawed of the engine, he sawed straight through the intake manifold and left piles of metal shavings in the head. They clearly forgot I was coming and panicked when I showed up. Horrible service and bad prices.
The male I spoke to over the phone said he had what I needed drove 40 miles away to pick up and not only did he get mad cuz he didn't understand what I asked for over the phone tried to charge me 45 $ for the same part I can buy 40$ brand new. Poor customer service wouldn't recommend this place to anyone
Absolutely horrible business. Incredibly shady, had a guy come out and price our scrapped trailer for $150 after we took tires off. Went inside to get money and refused to pay us. Never will be coming back. Highly suggest avoiding.
Beware, shady dudes. Quoted a price over the Phone for four tires I got there they didn't have them the employee agreed to mount 2 lesser tires for less money. Once done and they didnt even balance them, the owner then decides he wants more money than what his employee agreed to. Also just fyi when the owner says "like new" he means 50% worn and dry rotted.
Called and asked if they had the tires I needed. First they kept getting the tire size wrong after I repeatedly told them the size. Then they said they don’t have low profile tires after I told them there stock not aftermarket and that they are not low profile tires. Then they hung up. Terrible customer service.
I had a great experience working with the guys at New Richmond Auto Salvage. They helped me with tires and rims for my older truck after I had a blow out. Their pricing was good and their service was great. They are even open Saturdays which was when they changed my tires. Thanks for all your help guys.
Called about junking my car. The driver didn’t pay me. I had brought it up and he was clueless. I called the shop and the guy said the driver was suppose to pay me. I was told to come in, but told them they can come back to me. Finally a week later they came out an I got ripped off.
Called to get a rear end for my truck and was told they couldn’t pull it until it was paid for. I asked how long it would take to pull cause I was making a 2hrs trip to get it was told they would put 2guys on an hr at most. Got down to pay for it and was told it would take 3hrs to get it out and ready. I waited the three hours and came back. Still wasn’t even pulled. Still waiting for it and it’s been a total of 5 hrs. Never had this bad of service ever!! Never again will I make the trip so disappointed in what this place has become.
