Disappointed in the wait time they told me they’d be there at noon didn’t show up until an hour later. Gave me a hard time about a title I had that was legit.
The most amazing customer service ever. Picked up my old non driving car rhe same day, and offered more rhan any other company around. Both the tow truck driver and person i spoke with on rhe phone were amazing. They are total lifesavers!
Staff is very friendly and helpful. Pricing is competitive. Online inventory makes it easy to find parts/specific vehicle models. Great example of a self service lot.
Recommend you this place for all your cars needs for tires and use parts I call cope places in Milwaukee no one have my tires for my 02 Chevy I call charly ones and he have sets of tires for my truck and other for very good price tires like new
Honestly not worth the time. Same prices online from yards on eBay. Say one price over the phone then argue once you go to pay. The sheer amount of undesirable cars is impressive. Go to Al’s in Franklin wi
Very Friendly staff, on the phone and in person. Staff that I talked to (Yesenia) was amazing!! I was completely impressed with their professionalism and customer service for these past 3 years I’ve been going there!
Spend your money at a better junk yard such as Auto parts city, LKQ or jantz. Dont go to this place. They have 0 regard for safety, rude employees and want to milk you for every dollar they can. Clearly they are not doing too good if the owner wants to charge for everything and anything. Hopefully it gets shut down.
I sold my car to Sturtevant auto and Chris the tow driver was really nice and explained everything to my understanding. I give him two thumbs up. They made the whole transaction easy . I highly recommend them. Thank you.
Terrible customer service. Rude employees. No help from staff. No seating area for the long wait times. Clear favoritism for other customers. Initially they told me they couldn’t balance a tire but when I came back for a new one they said they would balance it, and they tried to charge me extra for it! I got what I needed, at least the closest they had to it. I do not recommend this place.
Chris was very professional and made sure there was plenty of clearance in my garage to be able to safely get my vehicle out, didn't leave any marks and was prompt, very courteous and helpful. I would definitely recommend them. They made my stressful situation stress free through the whole experience.
I was shopping for a radiator when the receptionist picked up the phone and could not believe how inept and unprofessional she was. She had little idea what to look for and was giving me the wrong responses to data she was looking at on her computer screen. I had to explain to her the information in regards to the radiator I was looking for! I finally got impatient with her incompetence and just hung up on her!
Great place! Very helpful, knowledgeable, hard working staff and found the parts I needed very quickly in an organized and fairly priced establishment. Will tell others and will be back.
I've used Sturtevant Auto twice now (both times selling an old vehicle), both have been such pleasant experiences I had to share a positive review. Amazingly fast response time, vehicle was picked up and gone within an hour (and I live :30 away). The driver who picked up our vehicle (Henry) was extremely friendly, professional and fast.
No stress, very simple, professional service from start to finish. Customer for life. Thank you!!
Received very poor customer service; rude, did not know correct parts or what parts were in stock. Four trips from IL, I'm out $$$ for gas plus $80 for one wrong part they won't allow me to return and after three weeks my work truck is still not on the road. Terrible.
Very efficient you pick-n-pull yard. Large 4-wheel gorilla carts available. Great prices. Good selection. Well worth the trip I made. (U-pick, u-pull, pick your own)
Customer service could use some work! Unfortunately for the 1st time I had an issue with this. At first I left a bad review and now have decided to remove it because the owner Charlie reached out to me and corrected the situation I was put in earlier today. So a huge shoutout to Charlie, Glad to see the management stepped up and corrected what happened. Very reasonable prices and would highly recommend for your future purchases.
Chris went so far above and beyond to pick up our 4 junk cars that were down a long, very narrow driveway. He was incredibly nice, professional, and honest - gave me exactly what they promised for each car and got them out quickly. I would never go anywhere else! Thank you so much, Chris!
I have conducted business with Sturtevant Auto a few times now, and I have come to expect top notch service from them. This latest time was no exception. Chris was very affable, helpful, and willing to accommodate. I have a very tight driveway on a very tight street, and he had no troubles expertly maneuvering the vehicle onto his flatbed swiftly and with precision. The price offered for my vehicle was more than fair, and as usual, it was an enjoyable experience doing business with this company. I will continue to recommend Sturtevant to my friends and colleagues, and will continue to loyally do business with them in the future.
Friendly, helpful people. Great prices. I got fantastic replacement parts for my visor and rear wiper blade arm (my broken ones are at the top of the pic). I could spend all day here just looking around.
Sent email to check on part needed, was answered with "we have the part in the color you want" with the price, good so far. Drove the hour there and told they only have the part in a different color. Need the part so agree and pay. Was told they would get part and call me when ready, about 45mins to 1 hour. After a hour go back inside and ask how much longer, they have no record of me buying part!! Go get receipt, they send someone out into yard and NO they don't have the part!!!! So my son and I waisted 4 hours each to find out they don't have the part. If you do go here make sure someone goes into the yard and checks before you go here.
The staff was not professional. They treated each other more like a sitcom family. But they managed a line of customers quickly, and got my request completed. If you visit, you may see some shenanigans, but they do what they do well.
My first visit was today and it was a great experience. I was looking for two defroster vents for my Ford five hundred and they had them and only charged me 5.00 for both! They are 15.00 apiece on eBay. So happy!!
Overall a good experience. Employees were friendly enough. They have cheap batteries there only $25. Their tires are $20 each and extra $5 to mount, but they don't balance them. If you do get tires there really look closely for nails before buying them. The tires all have good tread and they have alot of different tire sizes.
Sold yet another car that was no longer any good to me, to many little problems for me to want to deal with or sell privately. Called and got an immediate quote, asked when they could pick it up was told a 2 hour window for pick up. Within 30 the driver called and said he was 5 min out, paid me and took the car. Even paid me the price quoted over the phone and did not try to take anything off like some other places. Will continue to do business with them, so far they are the best in the business.
