What clients say about Wheel Way Auto Supercenter in Fifield (WI)
Offered me almost $10,000 below trade in value for my vehicle and wouldn't come down on the price of their vehicle for sale that I was interested in.... I will never come back. They take advantage of people.
Seen that Wheel way was doing a special in Rice Lake for a short period of time thought we would go check it out. They had a great selection of vehicles. To me the prices were just like any other car dealerships. I knew there may be a chance that we might not get approved as our credit was not perfect and very low. On Friday we left feeling a little discouraged, but then we got called back from them and said they had a different vehicle that might suit us better. We came back and sat down with Dean and ended up getting approved for the 2nd vehicle. But we had to come back on Saturday to finish up paperwork and get the vehicle. I'm loving my new vehicle and really appreciate everyone that helped us there. Thank you guys for helping us out. Customer Service there was great. I even heard some customers say that the town of Rice Lake misses them. Hopefully they can make another home in Rice Lake somewhere! They definitely are better than some of the other car dealerships there.
Everyone there was kind, and they worked really good with me on getting my new vehicle. I would with Dan, Tony and Josh i believe..every one had a smile on their face when I went in
If it were possible to give a negative star IN RED, this would most certainly be my choice. I purchased a vehicle less than 3 months ago and was told if anything went wrong, just bring it back and we'll take care of it. The vehicle was taken back for an issue after less than 1,000 miles was put on it, and guess what???..... It's not covered in the "anything goes wrong, just bring it back and we'll take care of it" handshake deal. So, not only is their word no good, a handshake means nothing either. I've never been so appalled in all my life. Shame on me for not reading the reviews and heeding the warnings other folks posted. I'll admit I heard some things but always like to give the benefit of the doubt. Seems it's a serious fault I have And, shame on me twice for believing that a handshake or word meant anything at all. When called out on the agreement, verbal as it may have been, the discussion quickly turned to what a good deal I got; how much they came down on the price, blah, blah, blah; anything to try and save face. Perhaps all is not lost... I did learn a valuable lesson - Never take anyone's word or trust a handshake unless you really know them and maybe, in some cases, not even then.
Regarding your response: The first three words in the second sentence are spot on; to that we can agree! Three words you should refer to Webster's on are honesty, integrity, and trustworthy. Any reputable dealer would have stood behind their word and replaced the wheel bearing without giving it a second thought. ESPECIALLY since less than 1,000 miles had been put on the vehicle since driving it off your lot! You tried to sell a grossly overpriced extended service contract and that's why it was declined. I refer you to the post regarding a customer who did purchase said extended service contract. In that scenario, your people should have done whatever it took on your side to make it right. According to the post, that is clearly not what happened. This is not about what you tried to sell that was not purchased. It is about doing right by your customers.
I would recommend Wheel Way. I did not buy, but they tried to find a vehicle for me and were very professional and helpful. If you are looking for a particular vehicle I would recommend you contacting Wheel Way.
I bought a vehichle from this dealership, after being talked into buying an extended warranty for it because parts on this are so expensive, 2 weeks later the catalytic converters went bad as well as the air suspension and when I called for them to check it out and work on it they said they couldn't they didn't know how and told me to go find a dealer that could ( 3 hours away) the SUV had dirty oil even after checking it so they had not even did an oil change on it before they sold it . Amd they assured me it was in perfect condition. Very bad customer service considering my contract cost over $3,000 amd they knew they couldn't service it yet sold it to me for a profit. I would not trust or recommend this dealership.
Ya know frank at wheelway just impressed me some more, so the motor on my rear windshield wiper went nutty after i brought the new car home, wasnt even 24 hrs yet. Drained the battery. They come got the car found the issue. Got it fixed checked the battery made sure it was still ok. Then checked the tire pressure sensor because there was that too. Discovered the tires were thinner then theyd like so they ordered 4 brand new tires. Those go on tomorrow then check the sensors again if they r ok then cool if not thatll get fixed too. Btw i dont have a bill to deal with because i didnt even have my car that long. They made it right without a fuss. And were super friendly and up to date with everything. Thank you frank!!!
You get the good with the bad the pictures I take I ain't hiding anything just like any shed you have to deal with the bees every once in awhile and just like any company you'll have to double check the work. The price is really really good I love it wife and I are planning on buying a couple and we're not going to sweat the small stuff.
Good quality sheds with lots of variety will be in contact with them soon.
We stopped in to test drive a GMC Acadia. We didn't end up buying it but I still have to leave a review. We worked with Ken who was genuine and very patient. I had a lot of questions and asked for a lot of his input. There was no pressure to buy and he wanted to make sure we were buying something we loved. Definitely recommend checking them out.
Also, I had left my license in the vehicle and they very kindly mailed it back to me.
Thanks guys!
Took our name and number but never called..when we called them they didnt have time to speak with us. We were looking at a new truck...went to Wausau instead.
Great customer Service. I bought a Chevy truck at a great price. They were very professional all the time taking the time to go over details of the truck before I purchased it.
Purchased a 2006 GMC Envoy. Very nice vehicle. When we drove it home, it was raining. When I turned on the wiper blades, it squirted washer fluid on the windshield. They said we had to pay for the repair. We argued, saying it was a safety issue and Wheel Way had to fix it. They finally fixed it at no cost to us. We had them remove the trailer hitch, 6 weeks after we bought it. They took out the trailer hitch ball, then told us there was never a trailer hitch there. We have called the police and filed a report with the BBB. Wheel Way are crooks and liars, from Brian Klinkhammer who pocketed out deposit, to Frank the service guy, who called me, my husband and our child liars by saying there was never a RUSTED ON trailer ball. They couldn't produce the part they took off. I drove that vehicle daily for 6 weeks, walking around the back of it daily. I would never recommend Wheel Way for car buying or servicing, unless you want to be called a liar. They definitely give them an F. We called and talked to the previous owner, who assured us there WAS a trailer hitch ball on the Envoy!
The service team at Wheel Way has been very good to us. In emergencies they have stepped up and took care of us in a very timely manner. Great service!!
Much like the last guy, my Jeep decided it didn't want to idle on my last day of vacation. I limped in into Wheel Way since the shop I had called said they were too busy. I feared having a dealership work on my 16 year old ride due to the anticipated costs.. Diagnostics, etc. The mechanic listened to my description and said, "That happens to Jeeps when their batteries are on the way out." They let me keep my dog inside the dealership while swapping in a a new battery. I don't even think they charged me labor. This all happened around 4pm on a Friday evening. Thanks guys!
My vehicle broke down while driving through. The service team at Wheel Way took great care of my truck and I with the best treatment and service I've ever received. They provided a loner overnight and even went as far as making hotel reservations for a place to stay while they fixed my truck. I highly recommend choosing Wheel Way.
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