What clients say about Gauger & Son Salvage, Inc. in Arena (WI)
Photos for proof. She cheated me out of a 03-04 corolla transmission which I made an offer for and Paid for on eBay. She Falsely claimed that I asked to cancel after becoming upset that I wasn’t not enjoying her customer service.
Also Likely involved in the “liftgate fee” scam. Seller claims to need an extra $100 for the Carrier to drop the item.
The staff here is extremely helpful
To my surprise this is the only place that ive seen 1st hand that they bench test starters i got a starter from another place and is was bad so, I gave gauger a call and they had one
Extremely happy
Thank you
The Lady Pam Gauger lady was awesome to work with helped me with every question that I asked her with out any hesitation and was very willing to help me even after calling her 3 or 4 times did not get annoyed at all for all the people who read these reviews you should definitely do business with this family owned business
Will be filing a complaint with the DATCP. This company, unfortunately, illegally and knowingly held my property (work keys) inside of my vehicle following a tow from an accident.
Apparently theyre not aware of WI 319.03(5).
Good thing we keep receipts and have witnesses!
The manner in which they became aggressive and so confidently lied for 200 dollars is embarassing. I would not recommend that anyone go near this stain on a great community.
-edit following business reply-
They have disputed the validity of the review. Looking through all other reviews it seems they have a habit of telling anyone who had a bad experience that they are just flat out wrong or lying. Crazy when im holding a hand written receipt and have a crash report from Iowa County with your businesses name on it. How hard is it to just be honest? Just another red flag to kick rocks. These guys are crooks.
They cheat you, be careful. Their scale is incorrect and they encourage you not to come in to see the reading. The guy that prices other metals isn't there form noon to one, big inconvenience. Be careful
Absolutely horrible experience. Mean, expensive. They charged $773 for a 24 mile trip. Adding multiple fees. They brought 2 guys out when they only needed 1. Charged us extra for that. Left our car unlocked in the parking lot. I would never reccomend these guys. Glad they were there to tow when we needed them, but they try & squeeze every penny they can from you
For the most part I think this salvage yard is ok. That's what my husband says anyway and he's had a lot more experience with this yard and staff than I have. Unfortunately they were closed on July 1st but hadn't updated their hours on Google to reflect that. So my husband wasn't too happy to pull up to the gate to find they were unexpectedly closed. And he wasn't the only one.... other customers were also at the gate expecting to get in. Just like with the hours on Google there was no signage at the gate to announce they'd be closed additional days for the July 4th holiday. I decided to look Gauger's up on Facebook and found they have a Facebook page and that's where they made the announcement about being closed for a long holiday weekend. I "reacted" to that post with the angry face and commented that they should update their hours on Google to reflect the the special holiday hours/ extra time off, pointed out there was no signage to clue people in to the special closure, and let them know multiple people showed up there expecting them to be open. Gauger's replied to my comment on their Facebook page today but I never got the chance to view their reply because they blocked me before I could read it! To me, in my opinion, that says this business has no interest in customer feedback and/or critique, or customer satisfaction. Frankly I find it very unprofessional and a little bit petty to block a customer because they gave a little 6criticism. Reading some of these other reviews it seems as though taking constructive criticism isn't their strong suit.
Selling parts that are no good, Drove there three times over an hour each drive said they'd give me a different part and left me high and dry and just gave me a refund
I drove 2 1/2 hours to get a transmission. While it was ordered properly, they loaded a manual transmission in my vehicle when I ordered an automatic!!! They stated they’d work on it but ultimately left me high and dry with a refund for my part but no compensation for fuel or 5+ hours wasted. I understand things happen, but they made no effort to compensate me for their mistake. Further, they failed to source a replacement. It cost me an extra $250 for the transmission I had to have shipped. They simply made no effort to make it right.
My husband and I drove over 2 hours for some Saturn Ion panels to replace on my daughters damaged car and it was well worth the drive! Excellent customer service! Staff were friendly, accommodating, and ready with our panels right when we arrived! Thank you for having the parts and making it a huge success!!! The best place!
I drive 62 miles one way to deal with these guys!! ONLY yard we use that ALL OF THE STAFF smiles, waves, and treats us with respect!!!! Prices can be lower than other yards at times, but they are running a business. God bless you all at Gauger and Sons!!!!
a couple of years ago i found a 10 bolt rear end on ebay for my 1965 chevy belair called them up ask if i could pick it up rather then ship it,they were great to deal with told them i would take a day of work to come get it they said there was no reason to take off i could come on saturday they said it was still in the car ask if they wanted a deposit they told me no it would be waiting for me the next day i receive a call informing me it was not a 10 bolt but a 12 bolt even better asked how much more it would be.I was told it was there mistake it would be the same price when i got there the rear end was waiting for me and to my surprise it was a 4 linc not a three linc rear end they had all the brackets ,bolts ,control arms and sway bar nothing was cut or torched everything unbolted couldn,t have been happier met with the owner gave us a little tour was able to buy some girlscout cookies in the office well worth the 6 hour round trip whenever i need something i call there.turned my friend on to them he has a body shop he has purchased some hard to find parts and had them shipped with out any problems great place
Great service. Called asked for quote, they called back after they located my parts had them sitting next to the office when I arrived. I will recommended them to anyone.
Ordered a part of ebay, it was the wrong part because OUR customer told us differently. Very understanding on their behalf, and gave me a refund. Will do business with again. Thank you.
Bought some good tires there, but justin (the kid that put them on) never took the old wheel weights off and added more new ones. Now my truck vibrates when I drive down road. The guy behind the counter says it's normal to have more than two weights on the rim.
Good place to go for things you need. Never had a bad experience. I mean scrap price is sometimes ridiculous don't get much money for some stuff. But bought a few parts all good haven't had a bad problem. And workers are very polite and professional.
