BENTZ AUTOMOTIVE, INC in
Waupun (WI)

Great service, Was willing to fulfill my request for a specific oil for my oil change.

Currently sitting in my nice A/C’d vehicle on a hot 80 degree day thanks to Bentz! They squeezed me in and got the repair done same day! Very reasonable with price and friendly service! Highly recommend them in town for A/C repairs!

Great reputation for a reason! Fixed a tire while I waited. Prefer to take our vehicle repairs here, can depend on them to be honest!

Went to a bigger shop and they wanted to replace my issue for $3000… went to Bentz and Rick said he could do it for $250! Got it back today and it’s great! Thanks so much!

Place is full of bozo’s. $150 to mount and balance one tire on a rim. Did not even need to take it off of a car. Also have heard very inconsistent price quotes coming out of this place. In my opinion I’d stay away.

Very nice folks with great prices. If there's a problem with your car they'll get it fixed or find out what the problem is.

Rick and Jarek to the rescue. As always. Great shop. Great customer service. Friendly, prompt and QUICK. Thank you again.

It was Memorial weekend when we ended up getting a flat tire. We were from out of town, we stopped at Bentz automotive to see if they could offer some assistance. Rick was fabulous! He was able to patch our tire and we were back on the road in 30 minutes, thank you Rick for making our mini vac great!

Rick came out to the restaurant parking lot where we were 'stranded' when our vehicle would not start after lunch. We were just passing through on a bit of a long trip and this could have really thrown our plans off, but Rick helped us out efficiently and at a reasonable price. I wish we lived closer, I would come back to his shop for all our service work!

worst shop ive ever worked with no communication i had an appointment scheduled for Thursday morning even had the parts they needed to get the job done here it is Friday afternoon and they still haven't even had it in the shop to even look at it if anyone is looking for a good shop in Waupun don't call this place and save yourself the headache i got ahold of inn n out auto and will be doing business with them from now on way better shop and way better customer service

I was on my way to pickup my wife's vehicle when My truck broke down. 3.4 miles from the mechanic. I had my wife and 5 year old son in the truck with me.. this is on veterans day I was wearing my operation Iraqi freedom hat. When. I asked if there was a discount for veterans i was replied with a "nope". And 90$ for 3.4 miles that's where we were at 10/10 would not recommend. We we not familiar with the area, but in a pinch in the future we will call elsewhere.

Called for emergency tow service at 10:30 pm The guy who answered told me he couldn't do it. The guy was clearly woken when I called and couldn't be bothered. Your a 24 hour towing service. Sometimes ya gotta tow after dark.. thanks for leaving us stranded on the side of the road. We live a block from your location but will be taking our business elsewhere in the future.

I have had excellent service at Bentz Automotive. Honest, fair prices, great work performed. I can't say nothing bad about Bentz Automotive. I highly recommend!!

They had my vehicle there after my accident and I want sure where it was towed to. I couldn't pay so they let me get my stuff for the title. But the guy there was kind of rude to me. When I went in to give him the title.

On July 17, 2020 we had our Travel trailor blow its rubber and there we sat. Rick at Bentz Automotive came to our rescue on the road, changed trailor tire and filled tires with air. Very reasonable at below $55! Well mannered, efficient, and professional. Thank you Rick at Bentz Automotive In Waupun.

My last experience, I took my work truck to them to have a side mirror replaced. He got the info and the vehicle identification number as well as the physical part. Told me he needed to order it, and would call in a day ot 2 ehen it came in. 2 weeks later had still not ordered it or contacted me with any more questions about it. I had to call him to find out what was going on. 3rd HORRIBLE experience with lazy and unmotivated management.

Absolutely horrible. If you're a female and not careful they're gonna take you for a ride. Went in with my gf for 2 Oil changes, both mine and her car, and walked out paying almost $150 after I told them an oil change and asked if they could pull my skid plate off. So not only did they go against my will and repair it. They charged us for labor just to fix the damn thing. Never coming back here again. Absolutely disgusted with this place.

One person up front, he started to take my order, but he stopped and answered the phone x2, two other people came up to the counter, he took care of them, then he took another phone call. So he finally came back to me, I had to tell him again that I wanted to know how much was it going to cost me for front and back brakes and rotors. He gave me a quote of over 725.00 dollars. Over the top, I got two other quotes, they were well below Bentz quote.

Terrible experience with this shop. Pete is extremely rude and made me feel like an idiot for not knowing what was wrong with my car. I’m not a mechanic- otherwise I wouldn’t need help. Once he found out what was wrong with my car, he called and said he didn’t have the “time or manpower” to do the fix so I should just take it somewhere else. I understand if he physically can’t do the repair, but he is just so short and rude when speaking with his customers. I’m new to the area so it would have been nice if he could have given a recommendation or something. I will never return here for anything. Probably the worst customer service I have ever received.

Just not that impressed with the level of productivity. Car took much longer than expected and had to constantly call to check in because I wasn't given a time frame. Lots of confusion between all workers, and no communication to customers unless you call and even then only 1-2 people actually have correct information to give you, others just give guesses

There when you need them. Car repairs are almost always unplanned.. They take good care of your car and when needed I get a loaner that I would like to buy, not some junker. Thanks guys. Dick Peters

Excellent service, very friendly atmosphere, willing to pick you up or bring you home while car gets worked on! Got to love the convenience! The cost compares to any other place I've gone to before.

Pete's Auto Repair is a great local auto service business. We have had service work done there and we even purchased a couple of vehicles there over the years. Pete supports the community and also helps out those who are just passing through. Thanks Pete!

Brake work this time. Chuck explained things to me so I'd understand what was going on. I've been going to Pete's for years and will certainly continue to do so. Always courteous, always considerate, and great work. Thanks guys!

I had a flat tire and was unable to get the spare tire out from under the car. Pete sent someone out with a air compressor, and since I live just a few blocks away I was able to drive to his shop where they repaired the tire in no time. My experiences with Pete and his shop have always been positive!

Getting to the mechanic is not exactly easy with an infant. So a big THANK YOU to Chuck from Pete's Auto Repair & Sales. He has personally come by and picked up my car twice now to take it to the shop, work on it, and bring it back to me. Both times the car was back within the day and the work was great.

Chuck worked with us to find a time of day that we could do without our vehicle and made sure he had it back to us in time for us to get to work. He offered us frank advice and was very knowledgeable about the tires we could choose from. Chuck helped us understand what options we had and helps us make an informed decision about our vehicle. We will definitely be back.