Lomira Auto in
Lomira (WI)

Buckle up folks this is gonna be a long one….firstly bought an explorer from them, purchased the extended warranty, everything was great. Got some work done that was covered under the warranty and it was all great….until it wasn’t. My check engine light kept coming on kept taking it, they said they fixed it, they didn’t, we basically would drop it back off immediately after picking up because the light was still on. They gave us fair market value even with the light on so we traded it in. Which leads us to our 2nd vehicle purchased, again had a great experience we went with a 2019 Lincoln nautilus with 32,000 miles and again purchased the extended the warranty. Replaced the battery in February with no issues. In ausgust the battery kept dying. We took it in September 2nd, they replaced the battery stating it was bad, picked it up the next day on a Wednesday, the rear wipers didn’t work and the front wipers only worked on high and the airbag light was on. By Friday night the car was dead again, less than 3 days later! Took it back in and it was there for almost an entire month! First they said the module in the steering column was bad, so they “replaced” that, then they couldn’t get it recalibrate. Finally they claimed they fixed it, which I knew they didn’t because I have received more than enough notifications on my car app that they messed it up worse, claimed it would be ready the following day they came in and the battery was dead, which we knew already from the app, so we knew it wouldn’t be ready. When my husband called numerous times he kept getting ignored. They then called back and LIED because they messed it up more and there was still a consistent draw clearly killing my battery because it was dead again which they never mentioned until I did and then they had to back track. They then proceeded to say it was water damage and they pulled every single panel in my car apart, it was in pieces! This whole process took another week! They still can’t find the draw though even after “replacing the bad module and recalibrating it”. We were finally able to pick the car up after 3 days shy of a month, it still had a draw that they couldn’t find….NONE of the steering wheel buttons worked so instead of mph I had km and I couldn’t change it because they messed all the wiring up in the steering column. So they let us leave with the vehicle knowing the draw was still there and said “just take the clip off of the battery every time you shut it off so it doesn’t drain the battery” ummm what, that in itself is ridiculous! We Immediately drove it to the ford dealership in west bend, explained everything that happened…….the idiot parts changers at Lomira auto NEVER recalibrated the module like they said they did, like they charged the warranty company (which was also reported to the warranty company by ford) and the part that they changed didn’t even need to be changed (which was also reported) Well the ford dealership found all the problems in an hour! Oh but the best part is….the part that was causing the draw…..couldn’t have been from any type of water unless the entire car was submerged in a lake! Instead of actually fixing the problem they just throw random new parts in hoping that will fix it, when it doesn’t they stuck a bandaid on it and hope you go away. I’m also certain they sell every vehicle in hopes you don’t purchase the warranty because their vehicles are garbage. They also stuck a bandaid on the explorer and resold it knowing the engine was bad. We have purchased 2 vehicles from them and we will NEVER step foot on that property again! My husband even tried calling the owner about this situation and he didn’t even have the common decency to call him back!!

Bought a truck from the neenah location back in February. Took me a minute to post this but they were fantastic. Financing was super simple, sales man didnt apply pressure, he just found options that would fill my needs.

Purchased a vehicle with very low mileage, and have only put on 2500 miles since purchasing and the transmission is shot. The worst part is had the vehicle in 3 weeks later after purchasing because the transmission light came on and they looked at it and said nope nothing is wrong 2 months later after not driving veey much at all the transmission light came back on and told it back for the 2nd time except this time they said the transmission was shot and it would cost over 8k to fix. Crazy that they just passed it off on the fist vist. Be very careful with these people! Do not recommend

If I could go higher than 5 stars, then I would. Outstanding customer service who actually work WITH you to take care of whichever vehicle issue you have. Ours was working with the warranty company to cover a defective part. Dustin, especially, helped us out A LOT with dealing with this company and keeping us updated. I will absolutely contact Lomira Auto again.

My daughter had to stop here on her way to driving for Milwaukee for school. She has a 2007 Dodge caliber and it had some overheating issues on the highway. The warning lights showed that it was something with the transmission. On the highway she had no way to check the transmission fluid. We were in the process of calling for roadside assistance when she noticed Lemira auto very close off of the exit. She pulled in And explain the situation and asked if anybody by chance would have time to take a quick look. The mechanic she worked with was very kind and patient and helped to ease the mind of a panicked 19-year-old. He checked the fluid for free and told her how to keep that from happening in the future. She offered to pay which they refused and were just very kind in that situation. We definitely appreciate them going above and beyond and helping someone in need.

I just had to leave a review! I didn't purchase a vehicle from Lomira Auto but one of my clients did. Jon Caves went above and beyond to help him out with a safety recall update his Hyundai needed and was required by his insurance carrier. Our mutual client was elderly so Jon took him to the Hyundai dealership himself (as it could only be done by a Hyundai dealership) to get the work done. Thank YOU, Jon for your amazing, top notch customer service!

Based on my experience, do not buy from Lomira Auto! I purchased a 50k mile truck from them and noticed a problem the next day that can only be detected with a cold start up. When I brought this to the dealerships attention I was blown off and told it’s a “Known issue” and that I should have purchased an extended warranty. To me, it seems unethical to pass off a prior mechanical issue to an extended service contract. I took the truck to a Ford dealer for proper diagnosis after Lomira deadership instructed me to. The Ford dealer confirmed several issues and a repair bill of over $7000.00. When I finally spoke to the owner Ray, or more accurately when he spoke at me... he was not accepting any responsibly or accountability. I said it doesn't seem reasonable to have this issue show up the day after purchasing the vehicle. He the owner, Ray said “Nobody can predict the future, it was running good when it left the lot.” It’s my belief the dealership knew or should have known about the issues and repaired or disclosed them prior to the sale. Be aware that Lomira Auto will not stand behind what they sell. It’s surprising how long they’ve been in business, either their leadership or their philosophy must have changed. Do yourself a favor and buy from a dealer that is willing to stand behind what they sell.

We recently purchased a vehicle from this dealership, and unfortunately, our experience has been extremely disappointing. Before we were even able to make the first payment, the car broke down and required over $2,000 in repairs. This was actually our second vehicle from them — we gave them another chance despite the first car turning out to be a costly mistake as well. Initially, we were told the repair would cost around $200, but that estimate was later significantly increased. When we expressed concern, we were told we should have purchased the warranty — despite having previously been assured that the vehicle was in good condition and should last at least five years without one. They claimed the car had been thoroughly tested and deemed road-safe, only to later tell us it was not road-safe and needed substantial additional investment. Despite their polite demeanor, we found the business practices misleading and the information provided about the vehicles unreliable. We will not be returning, and we caution others to approach with care.

I usually only shop for vehicles at new car dealerships, however I saw a vehicle on a web search and decided to give it a look. I’m not sorry I did. I talked with Jon and set up an appointment to see it. I put down $500 - refundable- to hold it and start the credit options. The truck was as described and very clean. It was in very fine condition. It seemed like a low ball offer on my trade in, so I privately sold my vehicle. After talking with friends I discovered that the offer was in deed not low for the market. Someone traded a similar vehicle to Bergstrom and was offered less. When I got home it had a small issue that was missed during inspection. I notified them and they told me not to worry they would take care of it. And they had their service department correct it in a timely manner. Lomira Auto has all the amenities of a major lot with a hometown feel. I’m very happy with the entire team that I worked with. Give them a look, you might be pleasantly surprised.

Worst decision I ever made! I bought a car and ended up putting $8,000 into the car to make it road safe. Should have bought a brand new car. Avoid this place at All COST!

Great service all around bill, Zach in service are amazing to work with and they keep my service truck on the road at a fair price, hard to find anyone trustworthy to not rip you off these days. I can only speak on the service side right now but I can assure you we will be looking on the sales side as our business grows and Lomira Auto will be at the top of my list for looking.

I met with Jake and he was the most non “ salesy “ I have ever seen when buying an Auto. But he knew every little thing about the truck I was looking at. Had it clean and washed and out from when I arrived. He even took the tape off my window where the dealer sticker was instead of me having to mess with it T home after I bought it !!! Amazing experience !!’ Brent from Finance is also non threatening and easy going. I cannot recommend high enough. I am not a bot !!!

Great experience. We are a Commercial Electrical Contractor based out of Milwaukee. One of our fleet vehicles was stranded recently far away from our home office and we needed help. We called Dustin at Lomira Auto who provided us with a tow and picked up the vehicle. He then provided us with a clear concise diagnosis of the issue and arranged to service the vehicle and get us back on the road again. I would highly recommend Lomira Auto to anyone who asks and we will definitely use their services again if given the opportunity.

Lomira Auto was incredibly helpful during a difficult time when my car broke down near them. They were able to squeeze me in at the end of the day and diagnose the problem. Ultimately, my car was not fixable without an engine replacement but they were helpful throught the process of getting rid of it. Incredibly welcoming staff. Can't recommend them enough.

Unfortunatly i have had the dishoner of doing buisness with these people! Please let me explain, i was out of town working and was pre approved at my credit union for a vehicle loan. I had to send my wife to look at the vehicle witch was no problem, she would drive it most of the time. After being told i was pre approved they insisted to use one of there lenders witch i didnt want, but they were very insistant and my wife caved in, they said they could beat my credit union but never produced proof of it. We werent going to close till i got home a week later. That was the start of my aggravation. My wife put money down and we were looking forward to a new truck to pull our camper! Unfortunately while looking at the pics of the new to us truck i noticed it had winter tires that could not be used above 45° farenheight. They made a point it wasnt illegal to sell the truck with these tires, but they would wear out very fast and increase stopping distance drasticaly. Also would not be a good choice at all for towing my camper! After calling the office they acted like there was no time for me, they went from helpful guys to condascending total jerks. I was told that they didnt care about the increased stopping time or the excessive wear! I cant explain enough how much i was talked down to. The man i talked to was rude, arrogant, insulting!! After reading some of the reviews i see they always have an answer for complaints but dont let them kid you. They are the worst i have ever dealt with. I cannot believe they were going to sell us that truck with those unsafe tires!!! They offered to put new tires on it for the same price i could have done anywhere else. I explained that i didnt want to pay top dollar for a truck and then pay for new tires! It makes no sense!! Well after arguing for a while they decided our saftey wasnt worth doing the right thing and refunded our down payment witch i could not of been happier about!! Please do yourself a favor AVOID THIS PLACE!!!!!!!!!!!!

From the ease of use of their website, to the large lot with a great selection of used vehicles to their customer amenities it's really a first class operation all the way. My wife and I have been "Shopping" for a used full sized truck or SUV for well over a year. Not being in a rush, we relied heavily on social media links to push us onto dealer websites. We are very particular when it comes to buying used and were really seeking the proverbial "Unicorn" of used trucks with low mileage, near perfect condition and highly equipped at an affordable price were all required. Our patience paid off at family owned Lomira Auto. They had the unicorn we sought, fresh from auction, one owner and a clean Auto Check / history. A stop on a Saturday, we meet Chris, browse the lot a bit, pick out the truck to test drive, were given the keys and waved at as my wife and I go for a ride without a sales person riding along. We return with a few questions, tell Chris we wanna talk it over and with absolutely no pressure we walk away. We made the decision to buy, a couple emails exchanged on Monday and on Tuesday evening we drive off in the truck perfect for us; all the financing and warranty taken care of by Chris who sought out an got us simply amazing terms. Lomira Auto is now our "Hometown" auto dealer and we would not hesitate to direct anyone to them and Chris, for any used vehicle you might be interested in buying. I know that if they don't have it they will also find it for you.

This place has been incredible for my family and I. We have purchased 5 different vehicles from here with no problems. The service department has been rock stars for us. I was in charge of maintenance for a group in the area and we took all of our vehicles there as well as our personal vehicles. They have always done right by us with the most important thing being a rare thing these days they have never lied to us. I you want to trust a company come here.

I found a truck I really liked at Lomira, and purchase it, even though I was a few states away. The salesman were very helpful, and answered any and all questions I had along the way. Communication got a little rocky during delivery, but we ended up getting it all figured out. The truck was delivered, and a few days later there was some slight issues with the brakes squeaking. Lomira reached out a couple months after delivery to make sure I was satisfied, and we talked through my issues. They provided some of the best customer support and made the issue right. They turned a potentially souring issue into a great example of doing business the right way. I am very pleased to have purchased a truck from Lomira, and would recommend them for future vehicle purchase.

They took care of a flat tire that I had in the most expeditious manner. Never met a friendly or professional group than there at Lomira auto. Everything was accomplished in an expeditious and unbelievably professional manner. I Would recommend them to anyone anytime.

I stumbled upon Lomira Auto and few years ago when I was having vehicle trouble. I called and they said if you can get here we will get it right in. They did. I depend heavily on my trucks for my work and I have been going here for service on my trucks since that day. It's an hour drive for me, but a small sacrifice to get quality and timely service on my trucks. Al in the service department is the very best I have ever found. He gets to the root of a problem quickly and finds the most effective and economical way to fix it. They never try selling you a part or service you don't need and that speaks volumes in my opinion. Paul does most of the work on my trucks and he is excellent at it. I am greatful I stumbled upon this place and have been recommending it to many people. Really a top notch service shop with quality employees that go out of their way to provide quality and timely service. Thank you Lomira Auto for all the great service and work!!

My first experience here was when a family member blew a tire. Lomira auto and it's Associates were extremely helpful and kept us updated for the entire process. I decided to go back to them again when I noticed some funky sounds coming from my vehicle. They ran some tests and gave me a good deal on what needed work. They'll probably be my new go to auto shop.

Truly efficient and friendly. and they will work on all varieties, this was a big help when I owned an Infiniti.. now I'm the proud owner of a Ford Flex and they not only fixed my problem in record time but balanced the wheels which were to my surprise, very unbalanced. drives like a new car now. Thank you for your help and consideration.

I drove a long distance after speaking to Jon on the phone. He assured me that we can work out a fair deal for the vehicle I was interested in and my trade in. Though I had reservations, I was pleasantly surprised by their service and honesty. They gave me a good price on their vehicle and fair offer on my trade. I appreciated them not being pushy with their sales techniques and no surprise extra charges. Thank you Jon and Chris (finance), and staff for a pleasant car buying experience. Mel, Rockford ill. 9/6/24

I purchased my first vehicle here 8 years ago, 150k miles later and a much bigger busier life it was time for an upgrade. Although my first vehicle they sold me was still running and looking like a champ we needed bigger! We worked with Jake how as absolutely wonderful. We live an hour and a half away, and It was 90+ degree days, he had the vehicles of interest out and ready and pulled in a garage bay for comfort while we inspected them and was very kind and patient with us throughout our experience. We left very happy with a Ford Explorer and hope to be back for our next upgrade years down the road! We love Lomira Auto and have yet to find a more honest, reasonably priced, and knowledgeable dealership

On a Wednesday night I had expressed interest in test driving a new truck. Within an hour they had responded, set an appointment, and had started the pre approval process. I went in the next day, was only in for about 2 hours and had driven off into the sunset with my new truck. I highly recommend this dealership to all of my family and friends, and if I need a new vehicle in the future I will definitely return. Their customer service and help was fantastic.

I'll give you the facts and you decide whether or not you would like to spend your money here. I contacted Lomira about a 2016 lexus rx350 fsport with 77k miles they had for sale. I negotiated the deal and my interaction with the salesman was pleasant. I drove 13 hours from MD to pick up the truck on 9/16/23. After I arrived I inspected the vehicle only to find tremendous amounts of rust on the rotors and calipers. This lead me to look underneath and to my surprise, this truck was a rust bucket. The photos posted online made the truck seem as if it was in great condition but that was far from the truth. I am deeply saddened that Lomira Auto would even waste my time having me drive 13 hours one way for a vehicle with that much rust. I already had my own financing through my credit union so i had the check in hand along with cash for the down payment, had my insurance company add this vehicle to my policy just to get there and drive home empty handed due to this dealers disception. With the gas, tolls, and food. i wasted between $600-$700 on this trip. Please see the photos with my review because the photos speak for themselves. one photo is a screenshot of the truck from a video Lomira posted. The others are photos I took of the rust. Judging by Lomira's comments on other customers bad reviews I'm quite sure Lomira may comment to my post to try and discredit my honest review.

Have a good variety of pristine used vehicles for sale and a full service shop with the capacity for over a half dozen vehicles at a time! I'd recommend if your looking for an imacualate low mileage used vehicle.