I would love to be able to write a review about your customer service.However, after over twelve attempts to call multiple locations over several days, no one has ever answered the phone or I have been immediately hung up on. Frustrating
I am not normally someone who writes reviews but this has to be the single handed worst customer experience I have ever had. I started by trying to find a center console for my truck and called to confirm that a location was pick and pull before making the 2 hour drive to which the person over the phone told me it was. Upon arrival I was told the location was not and I had to order the part. After I ordered the part and drove home I received a call later that day saying the part was not available. I attempted to order 3 different consoles with the same result every time until there was only one left in their system that was “for sale”. After ordering the last one and going to pick it up, it was missing almost half of the pieces that I was told would come with it and was absolutely trashed! I was offered zero compensation, I had to initiate all communication efforts to get my refund, and there was ZERO sense of feeling valued as a customer throughout the entire process. Very disappointed.
LKQ: now driven by corporate greed and inability to do their job.
Didn't send me a statement for 3 months, shut off my account without any notice, and then allowed me to order BUT refused to give me the parts because I was $91 "past-due" even though they acknowledged it was their fault that I didn't get my statements and the payment was "late." What a horribly unprofessional way to handle business with a customer who has been buying from you for almost 30 years.
DO NOT GO TO THIS PLACE. We bought a car part from this place gave them the vin number and everything they needed to give us the correct car part that we needed, and they still couldn’t get us the right part. Their customer service is extremely unprofessional and it doesn’t seem like they really know what they are doing there. They are no help to customers even when they are at fault. They gave us a car part from 2004. We have a 2015, no clue how they mess something up that bad when they have the vin number of the car. I will never go to this car part place ever again. They don’t care if they are in the wrong as long they get your money that’s all they care about.
Found the rim I need. Shipped quickly. This was my first time calling. My first call was to one of their retail stores who of course explained that the item couldn't be shipped to me. Price was approximately $70 for picking it up (shipped to store). Called the online store, was quoted $105, but didn't have all my info to make sure I was getting the right one so got the quote and extension to call back - VM when I called back so called again, got another technician who quoted me almost $300. When I balked at the new price, he found another one for $192 (I then conferenced in a friend who was helping me to confirm the part and price). The final tech made a comment "I wish they wouldn't do that", so my thought was that the difference was the shipping. All three techs were polite & efficient.
1st person i spoke to was fine but the 2nd was rude and unhelpful. In fact, the price of two parts I was quoted earlier magically increased and when i asked him why he couldnt tell me of a reason. I called back throughout the day but was made to play telephone tag that somehow always ended up to a voicemail. Shady business
Parts were satisfactory, 1st person I spoke with could have been a bit more friendly, customer service is still important in my opinion. Especially in used auto parts.
Jess was great. Unfortunately, I had the wrong info and the part was different than what I needed. She returned it with no issues. Very satisfied and will use when needed in the future.
Rude To customers on phone. When you ask if they have a car and the part in that car, and they say yes! But then you drive an hour out your way to find out it’s not! Wow
This turned out to be my "go to" place for used auto parts. LKQ usually has the parts I need, with reasonable pricing. The quality of the used parts is in decent shape. I'm actually picking up another set of tires for my vehicle that I'm planning on having for a few more years, but don't want to put $$ into a brand new set. Tires for at least half the price, can't beat it.
I needed an alternator for my BMW Z4, I pre paid as required, and I received the wrong alternator. A week later and I still have not received the credit back on my card.
Have ordered parts from here several times, every single time I order something it either shows up and is NOTHING like what I ordered or it shows up flood damaged or in poor condition. I just ordered a center console for my truck last week, confirmed with representative on the phone that it was the full console and even called back a second time to verify. It came in a week later, i sent my buddy to pickup for me and it was the jumpseat that I ALREADY HAVE!! Wasted my time and my friends! I called back and followed up, another person said they had mislabeled a lot of the jumpseats as full center consoles and after him searching he couldn't find one for me. I will NEVER shop here again. I have tried repeatedly with LKQ and its just disappointment and wasted time. I found a console at Morrison's in Edgerton and they even had a picture online for me to verify. Based on their 4.5 review rating i will be shopping there for used parts from now on.
This place is a JOKE!! Called them second, to compare a quoted price for a 1997 Chevy k1500 door. I was quoted $60 at Kirchayn Auto Salvage, this place told me $420 for the same door!! Dont waste your time or money!!
What a JOKE of a place! First of all you have to pay $3.00 to get into the yard?! Ok, but for some reason I did not have to pay because I made a stink about it! Then I had to walk approx 2-3 blocks the entire length of the yard to go to the section (make of car), then back to the office. I did that and the part I needed was Not there on that certain vehicle. I even looked at other vehicles that may fit what I needed, nothing. Why can't this place somehow do the inventory on what gets sold and off what vehicle, before people waste time looking and walking?? I never found out what the part would have costed if I found it, and would it have been That much cheaper than other bone yards that get the parts for you? I dunno. Well I went, experienced the journey, and Hope to never have to go back!!
I called ahead to check on a radiator. Gave year make model engine radiator. Told me they have it there. 40 min ride and the lady behind the desk keeps asking if I have a 3 cylinder engine. After many no I don't have a 3 cylinder truck she finally shows me the screen. Its a 3 litre engine she then told me they don't have for a 4 litre .it's in New York but I can pay shipping. They will have it in a week. Lesson learned with LKQ Have everything verified 2x by 2 diffent people before you go there. I did.get a sorry out of them.
They should have offered to ship it free at the minimum. Went to American in Fondy. $10 less wth warranty. They knew what the diffrence is between a 3cylinder and a 3 litre engine is.
If I could have given them no stars I would have, i called to order a part they said yep we have it, so I had them next day it for $13 the guy told me, well here it is a week later and still no part, been calling with no answer and left message and no return call. Poor excuse of a business!
Dont do business with these people!!! I ordered a used transmission..Paid a LICENSED mechanic to put it in..Came with a 6 month warranty or xxx miles. Well come to find out they sent me a bad tranny. Reverse was out when i got it. So now i got my money back for the tranny but apparently because im upset and didnt talk nice enough to Tom..who seems to me he just wants to push my buttons so he can record what i say and i happened to mention the word LAWYER he feels hes done talking to me. Well Im not done. This is wrong no matter how you look at it. Wouldnt be hounding them for labor and fluids reimbursement if the tranny they sent was good to go in the first place. I would not recommend this place to ANYONE!!!!
I was assured, that the door we were driving 740 miles for, was in great shape, with glass intact. I arrived, and had to pay via credit card before even viewing the part! I looked at the door. It was soaking wet, had shattered glass where a window once was, and had broken interior pieces! A passing employee explained that it was marked as broken when he looked at the work order. We surprisingly, received a full refund, but we still had to pay for gas. Luckily, I found another door within 50 miles, so the trip wasn't a complete waste.
I have always had great service experience with lKQ Smart Parts ,and on occasion there may be a defective part.what we all need to keep in mind is that theses parts are used.On the times when i received at used part that failed with the warranty terms LKQ offers absolutely no problem with warranty. Thanks Mike.
deal with recycled parts on a daily basis, was given a price and told the part was on its way only to have them screw around for a week and then tell me that they sold it to someone else. Extremely unprofessional.
