My vehicle was taken to Elm Grove Collision after being t-boned in an intersection. They began repairing the body then found additional suspension damage. When repairing the initial suspension damage, they found more damage which included the rear subframe cradle. At this point there was already so much invested in the repair, I assume the insurance company wanted to continue versus a loss. The vehicle was there nearly 2.5 months. Upon picking up the vehicle and getting on the highway, I noticed an oscillation type vibration and a droning sound that was not present prior to the accident. I returned the vehicle and they realligned the vehicle and rebalanced the tires. When I picked up the vehicle, it still had the same issue so I returned it again. Elm Grove Collision sent the vehicle to Elm Grove Dodge and they said it was brakes. I went to Elm Grove Dodge to ride with them and pointed out that it was at highway speeds and not braking. One rep felt and heard, another said he heard something but didnt think he felt it. They were going to check it and send it to their other dealership and body shop in Glen Dale. Over 3 weeks later not a thing has been done. Its just been sitting there. Communication from Elm Grove Collision was spotty at best. The service rep would call and when asked questions about the additional repairs and supplemental work would state that he doesnt know, that his manager told him to call and he is in a different building so doesnt really know. When he sent the car to Elm Grove Dodge, he didnt explain what I told him. Poor service and communication all around. They just want to wash their hands of the vehicle verses trying to find out what is wrong and fix it.
My car was wrecked a few days before Christmas. They got me in the day that I called to have someone look at it, and got it repaired very quickly considering the holidays and time off in between. All employees were very nice, and kept me updated on everything during the process. The necessary parts were replaced and my car looks brand new. I would definitely recommend Elm Grove Collision Center.
They fixed our front bumper, damaged due someone backing into our car. Had the car 3 days. Fix the bumper, paint, and even detailed our car. Did a fantastic job. Every one we met in the office were super friendly and helpful.
We had to put our vehicle in the shop for repairs they started on it the next day I received a text message every day giving me updates on the repairs. They were great super friendly wouldn't take our vehicle anywhere else
I worked with them through my Erie car insurance claim and they were very friendly, communicated effectively, and were on time with the repairs. Everything went smoothly and the women in the office were so friendly! Great experience, highly recommend. My vehicle’s repairs look perfect.
I first me Monica at the end of the work day as I drove by Elm Grove Collision. She was friendly and encouraging! She set me up with an appointment with Larry, their appraiser the next day! When I arrived Shay knew all about my issues and introduced me to Larry. Larry took pictures and inspected what i hoped to have repairs to body damage to half of the car, front bumper, both front fenders from others hitting me over the years and the entire passenger side from a guardrail which had jumped out in front of me. Larry explained the estimate in detail. Shay got me a date and I’m scheduled for the repair at a reasonable cost!!! I shouldn’t have waited so long!! Ron Kasserman
Had my car fixed after an accident and within a couple months paint bubbled and rust appeared they redid it again same thing within 2 months rusted again and have been avoiding my calls ever since , there was no rust prior to this place touching my vehicle and the spot that has rust is the place they supposedly fixed. Avoid the headache and go somewhere else!
You guys did a great job on my Subaru. Sorry with having to deal with what you guys had to deal with insurance. You guys went out of your way to get it straightened out plus with taken care of the rental vehicle. Thanks again!
My car has been in the shop since around May 22 because of a drunk driver that hit it, I just pick it up today and I can say it was worth every second waiting to get it back it literally looks like a brand new car I’m so happy with all that they did. They were so amazing at updating me and keep me informed about everything they were doing, it made me feel at ease. Definitely recommending!
My car looks new again.Service people were kind keep me updated the work was in time .Repaired my front bumper ,new wheel and other parts reset the computer and aligned the car.Thank you for the great service
I hit a deer about 6 weeks ago and insurance sent me here.
I can't praise the staff enough for their kindness, help and outstanding service. They gave me updates every step of the way and were able to work on my car in a timely manner. My car is as good as new and I couldn't be more pleased! 5 stars!
My car was hit pretty good in a parking lot. Insurance sent me here, and they did an outstanding job. Took them a little over a week which was also great. Highly recommend
We had to take our vehicle here after a collision and they were quick, professional, and my car looks brand new. The front desk receptionist is unbelievably kind and knowledgeable. Will be the only place I take my cars.
Great customer service. Vehicle repairs for collisions are not want anyone wants to do or deal with but my expierence here was great! The secretary at the front counter was very welcoming, and just pleasant. They all work fast and efficiently.
They have zero customer service. They don't communicate with you about what's going on, my pick up date has changed four times now, and I have only received one phone call from them period. My car will have to have one fantastic repair job for me to ever even think about taking anything else to them.
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